Customer Quality Engineer

Job Description

IRP systems is developing the next generation of high-performance e-powertrain systems that will change the electric vehicles market. We are seeking for an experienced Customer Quality Engineer in India. You’ll be responsible for the following: Act as the primary point of contact for OEM and Tier 1 customers to address any quality concerns and build strong customer relationships. Oversee and ensure quality standards are met and investigate any customer complaints or issues with the relevant internal contract. Lead and coordinate investigations into customer complaints or product defects, identify root causes, and develop corrective and preventive actions (CAPA) Work with cross-functional teams (Production, R&D etc.) to drive continuous quality improvement initiatives. Provide timely reports on quality metrics, corrective actions, and customer feedback to management. Support audits by customers and regulatory bodies, ensuring compliance with industry standards. Educate and guide internal teams on quality standards and customer expectations. Skills and Qualifications:: Bachelor’s degree in electronics engineering or related fields. Minimum of 8 years of experience in customer quality roles, within the automotive industry (OEM - Tier 1), working with electronics products. Understanding of automotive quality standards (ISO 9001, IATF 16949) and functional safety (ISO 26262) Proficiency in quality tools (8D, APQP, FMEA, SPC, MSA). Strong analytical and problem-solving abilities to manage and resolve customer quality issues efficiently. Excellent communication skills to interact effectively with customers and internal teams. Strong communication, proactive, and self-motivated Fluency in English Show more Show less