Customer Quality Engineer

Warranty Claim Management:

• Assessment & Decision-Making:Evaluate and make informed decisions on warranty claims, understanding the underlying technical issues, and resolving them efficiently to ensure customer satisfaction.​
• Order Creation for Replacements:Generate orders to facilitate timely replacements, maintaining product availability and customer trust.​

Defect Trend Analysis & Improvement:

• Root Cause Analysis (RCA):Analyze top trending defects, collaborate with suppliers to validate root causes, and implement corrective actions.​
• Continuous Monitoring:Monitor defect trends post-correction to ensure sustained improvements and prevent recurrence.​

Repairability & Serviceability:

• Evaluation & Reporting:Assess the repairability of defects in various products and prepare detailed serviceability reports before market launch, ensuring cost-effective and efficient repairs.​
• Cross-Functional Collaboration:

Team Coordination:Work closely with the community desk team and other departments to understand customer issues, ensure effective resolution, and enhance the overall customer experience.​

Continuous Product Quality Improvement:

• Quality Monitoring:Track and analyze product quality performance in the market, proposing and implementing improvements to meet and exceed quality standards.​

Data Preparation & Reporting:

• Management Presentations:Prepare and present data on trending defects, corrective actions taken, and risk assessments to the management, facilitating informed decision-making for quality improvement strategies.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹550,000.00 per year

Work Location: In person