Customer Quality Engineer

Job Role :

Location:

Type:

Timing

Experience :

Who Are We?

We are all about bringing a touch of Nuuk's chill yet modern feel to your home. Our appliances are not just stylish, but they are also tough and eco-friendly, just like the beautiful Greenland landscapes that inspired them. At Nuuk, being "design-first, function-always" isn't just a motto—it's a promise. Our products mirror Nuuk's elegance and practicality, ensuring that your appliances don't just fit into your home; they elevate its every nook. Join us in adding a bit of Nordic minimalism and innovation to your everyday life with Nuuk.

What You’ll Do

Warranty Claim Management:

• Assessment & Decision-Making:
• Evaluate and make informed decisions on warranty claims, understanding the underlying technical issues, and resolving them efficiently to ensure customer satisfaction.​
• Order Creation for Replacements:
• Generate orders to facilitate timely replacements, maintaining product availability and customer trust.​

Defect Trend Analysis & Improvement:

• Root Cause Analysis (RCA):
• Analyze top trending defects, collaborate with suppliers to validate root causes, and implement corrective actions.​
• Continuous Monitoring:
• Monitor defect trends post-correction to ensure sustained improvements and prevent recurrence.​

Repairability & Serviceability:

• Evaluation & Reporting:
• Assess the repairability of defects in various products and prepare detailed serviceability reports before market launch, ensuring cost-effective and efficient repairs.​
• Cross-Functional Collaboration:

Team Coordination:

Work closely with the community desk team and other departments to understand customer issues, ensure effective resolution, and enhance the overall customer experience.​

Continuous Product Quality Improvement:

• Quality Monitoring:
• Track and analyze product quality performance in the market, proposing and implementing improvements to meet and exceed quality standards.​

Data Preparation & Reporting

• Management Presentations:
• Prepare and present data on trending defects, corrective actions taken, and risk assessments to the management, facilitating informed decision-making for quality improvement strategies.

Who Are You?

• Qualifications:

  B.Tech. Mechanical Engineering/ Electrical Engineering/ Electronics Engineering.

• Background:

  Hands on experience with RCA, Customer Quality and Process Improvement. 

• Skillset:

  SPC, Six Sigma, LEAN, Supplier Escalation, 8D , CAPA, Excel etc.

• Competencies:

  Strong communication & Inter personal skills, Flexibility to travel based on the requirement.

What’s in It for You?

• Growth & Learning:

  An opportunity to work directly with the Founders, to be a part of a growing organization – fast-track growth e.g. joining Boat in year 1. 

• Ownership:

  High accountability and the freedom to experiment.

• Team & Culture:

  Work with a dynamic, supportive team in a chill, creative environment.

• Perks:

  Competitive pay, better work profile, a healthy hustle