Handle warranty claims & replacements Conduct RCA & implement CAPA Analyze defect trends Coordinate with teams for issue resolution Prepare quality reports & dashboards Improve product serviceability & customer satisfaction
Develop, implement, and execute test plans, protocols, and validation procedures for new and existing home appliances. Conduct performance, durability, reliability, and safety testing as per internal requirements, Indian and international standard
Warranty Claim Management Defect Trend Analysis & Improvement Repairability & Serviceability