Customer Quality Engineer

Job summary:

The CQM Engineer will provide excellent service and act as a technical advisor to Automotive OEM customers. The aim is to support after-sales quality issues after SOP and quickly respond to the after-sales product quality issues by working with both external/internal teams. This position will provide on-site diagnostic support and resolve issues promptly by feedback the filed information to cross functional team. The ideal candidate is expected to demonstrate comprehensive technical expertise and cultivate effective customer relationships to ensure high levels of satisfaction through the ongoing enhancement of product and service quality.

Duties/ Responsibilities:

• Act as a technical advisor to support OEM customers by promptly addressing quality concerns and collecting field data.
• Conduct on-site diagnostic investigations to identify, resolve, and close customer issues in coordination with internal teams.
• Gather and analyze Voice of Customer (VOC) feedback from both initial delivery (0km) and field failures to support root cause analysis and continuous improvement.
• Manage the end-to-end complaints process, ensuring timely, effective response and communication to optimize customer satisfaction.
• Support headquarters during urgent situations, such as supplier audits or emergency quality containment activities.
• Develop service strategies and coordinate resource allocation to deliver optimal support to customers.
• Improve quality systems through the development and implementation of procedures, policies, and work instructions.
• Oversee quality assurance at partner production sites, including:
• Conducting audits and inspections to ensure compliance with customer requirements.

Coordinating SOP setup, testing tools, and training for new product introductions.

Preferred candidate profile

• Bachelors or Master’s degree in Electrical or Electronics Engineering.
• Minimum 2 years of relevant experience in a quality or automotive-related field.
• Proficient in quality control methods and problem-solving techniques.
• Strong analytical skills, capable of conducting thorough root cause analyses and implementing corrective actions.
• Effective communicator with experience in cross-functional collaboration.
• Self-motivated and capable of working independently.
• Willingness to travel domestically and internationally as needed.
• Prior experience in automotive product environments preferred.
• Fluency in English (spoken and written) is essential.