Customer Quality Engineer

Amor Management Consultants

3 - 8 years

3 - 8 Lacs

Chennai Tamil Nadu India

Posted:3 months ago| Platform: Foundit logo

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Skills Required

core quality tools Quality Management Systems System audits resolving customer concerns intra-personal skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Customer Quality Engineer to serve as a key technical liaison between the company and its customers. This role is crucial for ensuring customer satisfaction by providing technical support, addressing quality concerns, and collaborating on product improvements.

Role & Responsibilities

Provide technical support regarding product installation, operation, troubleshooting, and maintenance.
Furnish detailed product specifications and technical documentation.
Assist in meeting specific customer requirements.
Collaborate with customers on product design modifications or adaptations.
Address customer concerns related to product quality, defects, or performance issues.
Manage warranty claims and ensure prompt resolution in accordance with company policies.
Ensure on-time delivery and provide logistic support.
Handle and resolve customer complaints.
Engage proactively with customers to understand their needs and expectations for better customer retention.

Skills Required

Knowledge of core quality tools (FMEA, 8D, APQP, PPAP, SPC, & MSA).
Experience in handling and resolving customer concerns and complaints.
Well-experienced in inter- and intra-personal skills.
Strong knowledge of Quality Management Systems (QMS).
In-depth knowledge of Process and System audits.

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