Customer Quality Engineer

The company is a leading manufacturer of high-performance steering, suspension, and brake systems for Indian and global automobile vehicle manufacturers. They are currently looking to hire an Engineer or Senior Engineer in Customer Quality who is proficient in Hindi and has experience in handling OEM customers. As an Engineer or Senior Engineer in Customer Quality, your responsibilities will include OEM customer handling, inspection at customer end (OEM), PPM monitoring, problem-solving using the 8D Methodology, process & product audit, and new project handling. You will be expected to reduce 3rd party inspections at the customer end, ensure zero repeated issues by monitoring the ICA effectiveness, conduct 100% inspection for fitment/function issues at the customer end, and follow function/sample vehicles for smooth S/O & communication with customers. Additionally, you will be required to come up with innovative ideas to improve the method of inspection and part-level analysis to identify root causes, perform Why-Why analysis for quick results, utilize 7QC tools & 8D analysis for customer end issues, and implement corrective & preventive actions. You will also need to prepare initial analysis reports for internal/external issues, have hands-on experience in Supplier Audit PPAP & ISIR, and be competent in 8D & Root cause analysis. Moreover, you should have knowledge in vehicle level issue analysis, be able to read and understand drawings, and handle new projects effectively. Qualifications: - BE/ BTech Graduation in any stream Required Skills: 1) Good Communication Skills - English, Hindi (Speaking Hindi is mandatory) 2) Vehicle Level issue Analysis knowledge 3) Knowledge in Why Why & Root cause Analysis 4) Hands-on experience in Supplier Audit PPAP & ISIR 5) Should be competent to do 8D & Root cause analysis 6) Should be competent to read & Understand the Drawing 7) New project handling (Build & issues follow up),