10.0 - 14.0 years

0 Lacs

pune, maharashtra

On-site

As a Technical Support (CTS) Manager at our company, your main mission will be to offer structured, professional, and timely service support to the Customer Centres with a high focus on increasing speed in issue resolution. You will play a critical role in helping the organization achieve its strategy objective of time to solution. This includes assisting NPD to focus on CTS divisional guidelines set for "design for life" and the "service deliverables." Additionally, you will coach and empower the service specialists in the team to improve their effectiveness. Your responsibilities will include offering day-to-day service support to the Customer Centres, collecting and interpreting field product feedback, managing the PQM and TCM process to reduce product warranty costs and improve product quality, creating active participation in the development of new products, providing technical training, ensuring timely access to service and technical information, coordinating spare parts availability, and developing and aligning processes for CTS Pune with Global CTS. To succeed in this role, you will need a minimum of 10-12 years of experience in Mechanical/Electrical/Equivalent Engineering/Design domain, people management experience, experience with operational and field issues, first-hand experience supporting NPI/NPD projects, and knowledge of product service and follow-up. Good product knowledge, knowledge of Root Cause Analysis, DFMEA, PFMEA, warranty handling process, and familiarity with Atlas Copco CT products are also required. Personality requirements for this role include being customer-oriented, having good communication skills, commercial acumen, problem-solving abilities, analytical skills, ability to work in a multidisciplinary team, strong leadership skills, willingness to travel, proficiency in English, and self-driven attitude. In return, this role offers a combination of tactical and strategic priorities, challenges in resolving critical customer issues, opportunities to build a professional network, lead a strong team, and be a part of launching new products for Atlas Copco. If you are looking to be part of a team that values innovation, inclusivity, and purpose, and if you are ready to take on the challenges of providing top-notch technical support, this role is ideal for you. Join us on our journey for a better tomorrow. Please note that the last day to apply for this position is [Last Day to Apply]. City: Pune Recruiter: [email protected] Hiring Manager: Kamlesh Bhikhalal Panchal,

Posted 3 days ago

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Supplier Quality Engineer RGBSI

3.0 - 6.0 years

3 - 6 Lacs

Bengaluru, Karnataka, India

Remote

Role & responsibilities Quality Engineer JD: Less than 5 years experience in electronic product manufacturing background. Hands-on experience in PPAP/quality documents preparation, APQP phases involvement, In-process audit , Supplier audit and 8D , Customer handling etc. Experience/Familiar in statistical process control (SPC) & MSA. Manufacturing plant technical experience of Product & Process Lighting, PCBA, LED Driver, Mobile phone, Charger , and consumer products. Knowledge of software tools for data analysis and reporting. ( Example: Minitab, Excel, PPT, Word) Educational background B. Tech Electronics. (ECE).must Candidates need to work directly in theBangalore office, not for remote/work-from-home candidates. Immediate joiner preferred.(less than 60 days / 30days)

Posted 1 month ago

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Senior Engineer Quality – Customer Support Bosch India

3.0 - 4.0 years

3 - 10 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

1st-level customer support for Q-topics Capture customer specific requirements and integrate special requirements within plant processes as per IATF 16949 requirements. Responsible for PPAP ontime submission to customer based on customer specific requirements. Will be actively participating in SE (Simultaneous Engineering team) /PAT (Product start Team)/ QGC (Quality Gate Customer) meetings to capture the product requirement at early stage and also giving inputs or suggestions based on experience. Responsible for active participation in process FMEA and bring the learning and inputs from SE/PAT/QG meetings to FMEAFMEA coordination. Responsible to initiate suaitable containment measures at customer end or at warehouse for customer complaintsResponsible for coordinating with internal stake holders in addressing customer complaints which are related to manufacturing process and communicate the actions to customer. Qualifications BE (E&E / E&C) : 3 to 4 years of experience Additional Information Technical - Should have basic electronics knowledge and should be able to read and understanding schematics - Should have knowledge on 8D systematics - Should have SixSigma Green belt (Minimum) ,possess knowledge on Shainin methodology and DOE - Should have sound knowledge on PPAP, FMEA and CP Ability to Statistical analysis Behavioral - Responds promptly to customer requests;is easy to reach and work with during work hours - Proactively incorporates user/ customer feedback to improve deliverables - Regularly interacts with the customer at appropriate levels - Works effectively with others and openly shares expertise and resources to deliver results - Displays openness to confrontation and difficult conversations - Convincingly presents own ideas and concepts to different target audiences - Listens actively in order to understand other people's perspectives - Ensures own adherence to project and quality standards regardless of functionalarea of work - Is able to take accountability for assigned tasks and work with autonomy - Radiates self-confidence, energy and optimism in engaging with others

Posted 1 month ago

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