14 Customer Followup Jobs

As a part of this role, you will be responsible for evaluating replacement inquiries for vehicles. This involves visiting customer households and assessing the vehicles in question. Your primary task will be to determine a suitable price for the vehicles in consultation with the sourcing managers. In addition to evaluation, you will also be required to check and verify various documents such as RC, vehicle refurbishment details, damages, ownership papers, declaration forms, and any other necessary paperwork. It is essential to ensure the accuracy and completeness of these documents for a smooth transaction process. Another crucial aspect of the job is to update replacement inquiries (RB) to the sourcing manager for further review and processing. This step plays a vital role in maintaining transparency and efficiency in the overall evaluation and pricing process. Furthermore, you will be responsible for telecalling customers to follow up on replacement inquiries and provide any necessary assistance or information they may require. Effective communication and customer service skills are key for this aspect of the role. This is a full-time position with benefits including health insurance and Provident Fund. The ideal candidate should have a Diploma (Preferred) as their educational background and hold a valid Driving Licence (Preferred). The work location will require you to be present in person to carry out the duties effectively.,

As a Sales Representative at our company, you will play a vital role in managing sales activities within the assigned territory. Your primary responsibility will be to ensure efficiency in achieving sales targets by closely collaborating with the pre-sales team and leveraging in-house generated leads. By proactively identifying and pursuing new sales opportunities, you will utilize data-driven insights to develop effective processes and strategies that align with our organizational goals. Your commitment to following up on leads, delivering compelling presentations, and influencing purchasing decisions will be crucial to your success in this role. Your key responsibilities will include maintaining regular communication with both current and potential customers to understand their needs better and provide tailored solutions promptly. You will oversee all sales activities in the assigned territory, work closely with the pre-sales team to handle prefixed meetings, and actively seek out new sales leads while nurturing them through the sales pipeline. Utilizing a data-centric approach, you will develop smart processes that enhance the overall customer experience and streamline operations. Crafting robust sales strategies aligned with organizational goals and adapting them based on market dynamics will be essential for sustained success. Consistent follow-up on leads and referrals will demonstrate your commitment and help maintain momentum throughout the sales process. Additionally, conducting compelling presentations and product demonstrations will effectively showcase the value proposition and positively influence purchasing decisions. To excel in this role, you should have prior experience in a sales position, preferably within the construction or real estate industry. Your passion for engaging with customers and creating a culture of perpetual improvement will be highly valued. Strong communication, interpersonal, and organizational skills are essential for success in this role. Your ability to identify challenges in the sales process and develop creative solutions to overcome them will set you up for success in this dynamic position. Join our team at Brick&Bolt and be a part of our exciting journey in the sales domain.,

As a Travel Consultant for Travel & Tourism organization, we are looking for experienced male and female candidates to join our team. The ideal candidate should hold Any Degree qualification and have a minimum of 2-4 years of relevant work experience. Key responsibilities include: - Previous experience in working as a Travel Agent is required - Possess strong sales and communication skills - Ability to follow up with customers to understand their travel needs based on the tourism sector - Coordinate and book various travel and tour activities for customers This is a full-time, permanent position with a flexible schedule and day shift. In addition to the base salary, the position offers performance bonuses and yearly bonuses based on individual and company performance. If you meet the qualification and experience requirements and are interested in this exciting opportunity, please contact 8807015736 to apply. Work location will be in person. We look forward to welcoming a dedicated and enthusiastic Travel Consultant to our team!,

As a candidate for this role, your responsibilities will include: - Conducting cold calling to reach out to potential customers. - Identifying sales opportunities and potential leads. - Closing business deals by effectively communicating the value proposition. - Negotiating terms and conditions with customers to secure sales. - Following up with customers to ensure satisfaction and address any concerns. - Meeting sales targets set by the company to contribute to overall growth. - Managing customer relationships to foster loyalty and repeat business. - Explaining products and services to customers to showcase their benefits and features.,

Job Title: Service Manager Four Wheeler Dealership Location: Thane, Maharashtra Company: Heritage Tata Motors Department: Service Department Reporting To: General Manager Job Summary: The Service Manager will be responsible for overseeing the day-to-day operations of the service department, ensuring exceptional customer service, optimizing service revenue, managing a team of technicians, and maintaining high standards of vehicle servicing and repairs. Key Responsibilities: Manage daily operations of the service department ensuring timely and quality service delivery. Supervise service advisors, technicians, and support staff to ensure efficiency and productivity. Monitor job card opening, repair order completion, billing, and customer follow-ups. Ensure all vehicles are diagnosed and repaired accurately and in a timely manner. Handle customer complaints and queries with professionalism and provide resolutions quickly. Maintain high CSI (Customer Satisfaction Index) scores as per OEM standards. Ensure adherence to OEM processes and audit compliances. Plan and execute service marketing campaigns and increase workshop footfall. Monitor spare parts availability and coordinate with the parts department. Train and develop service team to enhance performance and technical knowledge. Maintain workshop infrastructure, equipment, and cleanliness as per OEM guidelines. Submit regular reports to management on service performance, revenue, and expenses. Key Skills & Competencies: Strong leadership and team management skills. Excellent communication and interpersonal abilities. In-depth technical knowledge of four-wheelers and repair processes. Good understanding of DMS (Dealer Management System) & service KPIs. Customer-centric mindset with problem-solving abilities. Familiar with OEM standards, audits, and compliance requirements. Qualifications & Experience: Diploma/Degree in Automobile or Mechanical Engineering. Minimum 5 - 8 years of experience in the automobile service industry, with at least 4 years in a managerial/supervisory role. Salary & Benefits: As per industry standards (based on experience and skills). Incentives based on performance, CSI score, and revenue generation. Additional benefits as per company policy. Contact : Archana : +91 8976934981 Email : hrservice@heritagemotors.in

As a Sales Executive, you will be responsible for generating leads through cold calling and sending primary quotations and relevant documentation to customers. You should be capable of identifying customer requirements, negotiating effectively, and closing sales deals. Additionally, following up with customers for orders and maintaining customer relationships and support are key aspects of this role. You will be expected to develop and execute a sales plan, manage the sales pipeline, and work towards achieving sales targets. Collaboration with team members and a proactive approach to customer engagement are essential for success in this position. This is a full-time job with benefits including Provident Fund. The work schedule is in the day shift, and the ideal candidate should have at least 1 year of work experience. The work location will be in person, requiring strong interpersonal skills and a customer-centric mindset.,

You will be responsible for managing the current portfolio of Light Commercial Vehicles and handling the loans for Commercial Vehicles (both Used and New). This includes overseeing the entire process of providing vehicle loans to customers. Your role will involve following up with EMI customers and customers in arrears for collection purposes. Additionally, you will be tasked with developing new market areas, gathering market information, and actively seeking out opportunities to generate sales in these new markets. An important aspect of your job will be building and maintaining strong relationships with dealers, as well as nurturing relationships with existing clients. This will involve effective communication and a customer-centric approach to ensure customer satisfaction and loyalty.,

You will be responsible for supporting our facilities and asset maintenance management software as a sales specialist. Your main duties will include following up with leads, providing software implementation support to customers, and conducting software demos. Your key responsibilities will include generating leads nationwide, identifying suitable customers and industries for the software, delivering online and onsite demos and training to customer personnel, managing customer follow-ups, resolving issues, and collaborating with the technical team. To qualify for this role, you should have at least 2 years of work experience and hold a diploma, engineering degree, or equivalent qualification with strong communication skills. Prior experience in plant maintenance or facility maintenance will be advantageous. You should also possess the ability to comprehend basic workflows and simple software applications, demonstrate good planning and organizational skills, and have proficient English communication abilities.,

Key responsibilities We are looking for a proactive and communicative individual to manage customer inquiries through calls, WhatsApp, and follow-ups, ensuring timely and professional interactions. The role involves understanding client needs and recommending suitable property options based on their preferences and budget. You will schedule and coordinate site visits, ensuring a seamless experience for prospective buyers. Maintaining accurate customer data in the CRM is essential for effective lead tracking. Regular follow-ups are required to keep clients engaged throughout their buying journey. You will also collaborate with sales and marketing teams to align strategies and support business goals through strong client relationship management Preferance _ only Female Candidate

As a Business Development Executive in our organization, your primary responsibility will be to source new business opportunities from direct, connector sources, and the open market. You will be required to identify and empanel builders, manage relationships with them, and guide clients in obtaining loans. Your duties will also include collecting necessary documents as per loan requirements, following up with customers regarding loan queries, and ensuring customer satisfaction by maintaining a good relationship with the Home Finance team. Meeting targets, fulfilling budgetary expectations, and exploring new areas for productivity enhancement will be crucial aspects of your role. Additionally, you will be responsible for preparing and maintaining MIS reports to track and analyze business performance. This is a full-time position with day shift hours and the ability to communicate effectively in English is preferred. The work location is in person. If you are excited about contributing to the growth of our organization and possess the required skills and qualifications, we encourage you to speak with us further by contacting us at +91 7496977363.,

As a member of the direct sales team at Tata Play Fiber, your primary responsibility is to generate and convert leads into successful sales. This is a field sales role with 6 working days per week, including 1 rotational week off. Your key responsibilities include: - Generating sales leads through various channels such as cold calling, road shows, canopy activities, and society activities. - Meeting potential customers in person to share product details and benefits. - Following up with customers to nurture the leads and convert them into sales. - Onboarding customers and assisting them in the activation of the product. Tata Play Fiber, a subsidiary of Tata Play Limited, is dedicated to providing a seamless and connected world for its subscribers. Established in 2016, Tata Play Fiber is committed to building the first PAN India Fiber to the Home (FTTH) broadband infrastructure to deliver unparalleled speeds and connectivity. The company prides itself on its young and diverse team, driven by passion and innovation to create an exceptional network and service experience. With Tata Play Fiber, subscribers can expect Fun, Personalisation, Flexibility, Freedom, Quality, Innovation, and Connection. Join us at Tata Play and experience a world where you Play Better and Play Longer.,

As a CRM Executive, your primary responsibility will involve improving Customer Satisfaction Index (CSI) through various activities. You will work closely with the Marketing Manager, CRM Manager, and Sales Manager to develop and execute action plans for enhancing CSI at the dealership. One of your key tasks will be to establish a feedback mechanism to gather customer feedback at different stages of the sales process, such as test drive feedback, overall sales experience feedback, and post-delivery feedback. You will analyze this feedback to identify areas for improvement and develop strategies to address any negative feedback effectively. In addition, you will conduct post-sales follow-ups to seek feedback from customers who have not submitted feedback forms. It will be your responsibility to update customer follow-ups in the e-dealer system and coordinate with the MB India Customer Service team and marketing team for conducting CSI surveys and CRM activities. Furthermore, you will play a pivotal role in ensuring a seamless delivery process for new vehicle purchases. This will involve coordinating with sales consultants and delivery process coordinators to ensure all preparations are in place for a flawless delivery experience. You will also be tasked with arranging gifts, bouquets, and other elements to enhance customer delight during the delivery process. As part of your duties, you will develop comprehensive plans for CRM activities on a monthly, quarterly, and yearly basis in collaboration with the Marketing and CRM Manager. These activities may include direct mailers, customer meets, and customer drivers training sessions. You will be responsible for communicating these activities to all customers through telephone calls and direct mailers. Additionally, you will oversee the management of the customer database by ensuring that all mandatory fields are recorded in the e-dealer system. You will work with the telemarketing team and After Sales team to clean the old customer database by updating contact details and addresses. To be successful in this role, you should hold a Bachelor's degree and have 1-2 years of experience as a CRM Executive or Front Office Executive. In return, you will be entitled to various benefits such as company assets, incentives, and accidental policy coverage. If you are passionate about enhancing customer satisfaction, driving CRM activities, and ensuring a seamless delivery experience for customers, this role offers an exciting opportunity to make a significant impact on customer relations and dealership performance.,

Industry - Automotive Sector Qualification - Any degree / diploma Experience - 2 to 5 years Location - Chennai (Oragadam) Notice Period - 30 Days Preferred Direct & permanent role with client Interested candidate can share updated resume to Yogeswarisugumar@bdo.in with below details. Current CTC: Expected CTC: Notice period: Current location in Chennai: Cab Routes : Chrompet to Oragadam, Kanchipuram to Oragadam, Kattankulathur to Oragadam Graduate - Engineering or Diploma or any Graduate Should be 1.5yrs - 2 yrs of Experience in Customer relation & order processing . Order forecast - Analyzing the demand fluctuations proactively Order Creation Customer Follow up Order Adherence Analysis Monthly Stock Audit - Support Logistics management Inventory management Warehouse management Invoicing MIS Analysis Basic ISO, QMS ,EM

Mainly focus n ORDER CREATION, CUSTOMER FOLLOWUP, ORDER ADHERENCE ANALYSIS, MONTHLY STOCK AUDIT, LOGISTICS MGMT, INVENTORY MGMT, WAREHOUSE MGMT, INVOICING, MIS ANALYSIS, CUSTOMER ESCALATIONS, SALES FORECAST, COST REVISION, CUSTOMER VISITS etc Required Candidate profile Any UG/MBA/BE/DIP 3+yrs exp with Tier1 Auto Unit handling CUSTOMER SERVICE, OEM SALES SUPPORT, CUSTOMER ORDER CREATION, MARKET ANALYSIS etc Strong IT & Communication skills Work @ Oragadam Perks and benefits Excellent Perks. Call Rajeswari@ 96770 76683 now