Customer Experience & Events Operations Specialist

Job Title: Customer Experience & Events Operations Specialist

Location: Chennai - Injambakkam/WF

🔹 About Antano & Harini

Antano & Harini is the world’s leading platform for Personal Excellence & Legacy Acceleration. Through

exclusive programs, immersive live events, and one-on-one interventions, we help individuals create

accelerated transformations in relationships, health, career, and legacy outcomes.

Our mission is to deliver world-class experiences—online and offline—ensuring every participant feels

supported, valued, and empowered throughout their journey.

🔹 Role Overview

This role is a fusion of analytics, client engagement, and event execution. As a Customer Experience &

Events Operations Specialist, you will analyze customer journeys, ensure high retention and

satisfaction, and also plan and execute transformational events with precision and empathy.

🔹 Key Responsibilities

● Track and analyze customer data, feedback, and progress to identify engagement trends, risks,

and improvement areas.

● Coordinate seamless execution of live and offline events—including logistics, schedules, vendor

management, travel planning, and technical setups.

● Maintain accurate documentation of client interactions, event checklists, attendance reports, and

communication records.

● Support customer success teams with timely follow-ups, personalized communication, and

experience enhancement initiatives.

● Collect and analyze event feedback to improve future experiences, operations efficiency, and

participant satisfaction.

● Collaborate with internal teams (operations, tech, marketing, and coaching teams) to improve

onboarding, retention systems, and event processes.

🔹 Skills & Qualifications

Must-Have:

● Bachelor’s degree in Business, Events Management, Psychology, Hospitality, or related fields.

● Strong analytical skills (Excel/Google Sheets/CRM tools) paired with exceptional organizational

abilities.

● Prior experience in customer relations, event coordination, or operations.

● Excellent verbal and written communication skills.

● Empathy, active listening, and a customer-first approach.

Good to Have:

● Experience in high-touch events/workshops, hospitality, or premium client experiences.

● Familiarity with CRM platforms (HubSpot, Zoho, Salesforce) and event/project management

tools.

● Interest in personal transformation, human behavior, coaching, or NLP.

🔹 Personality Traits We Value

● Calm and solution-focused under pressure.

● Attention to detail with strong ownership and accountability.

● Proactive, disciplined, and collaborative mindset.

● Emotionally intelligent and empathetic toward customer needs.

● Passion for delivering high-impact, meaningful customer and event experiences.

🔹 What You’ll Gain

● Opportunity to work at the intersection of customer success and premium event execution.

● Mentorship in human behavior, communication mastery, and legacy acceleration frameworks.

● Exposure to transformational journeys of high-performing individuals.

● Career growth into Customer Strategy, Event Leadership, or Operations Excellence roles.