266 Customer Escalation Jobs - Page 6

Dear Candidate, As discussed, Im sharing Job Description of Escalation Manager and company details below: Location Airoli (Navi Mumbai) Notice Period Immediate Joiner / 30 days Experience 3+ Yrs Shift - 24*7 (Rotational) Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs is h...

We're Hiring for Escalation Executives (Level 2) Be the voice that solves! Location: Work From Office (WFO) Shifts: 24/7 (Rotational) Process: Blended 70% Email & 30% Calls Salary: Up to 4,50,012 per annum What Youll Do: Handle and resolve Level 2 escalations with urgency & professionalism Communicate directly with customers and internal teams Analyze root causes & provide immediate + long-term solutions Document actions taken and maintain escalation records What Were Looking For: Graduate with minimum 2 years of experience in Customer Service / Escalation Excellent communication Strong problem-solving & conflict resolution skills Ability to work under pressure in a 24/7 environment You can ...

Immediate Hiring for Email & Chat Process / Non-Voice Process Hindi, Telugu, Kannada, Malayalam, Tamil ( Freshers / Experienced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Diploma Experience - 0 to 4 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for Attending In-outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers...

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries ef...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

What we are looking for: We are looking for a professional who will handle customer interactions and resolve policy servicing queries, requests, and complaints for our HNI/NRI customers. Key Responsibilities: Handle and resolve customer queries and service requests through emails and calls. Ensure quick and effective service recovery for customer concerns. Manage and close HNI policy servicing requests within the given TAT. Coordinate with customers and internal teams to ensure timely maturity and annuity payouts. Work towards reducing unclaimed balances for HNI/NRI customers. Minimize repeat email queries by identifying issues and ensuring quick closures. Deliver excellent customer service ...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Description We are seeking a skilled resources within our benefit change management function The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries Thereby ensuring seamless transition for our critical stakeholders and customers (Employees) The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience, Monitoring And Investigation Of Tech Issues Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, rep...

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limi...

We are seeking a highly proficient and customer-focused Service Desk Executive to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help, responsible for resolving infrastructure issues through calls, chat, and service requests. Your excellent communication skills in English will be crucial in logging, prioritizing, and resolving inquiries to ensure timely and effective support. Roles and Responsibilities: Open, log, prioritize, assign, and close calls recorded in the IT Service Desk (IT SD system). Obtain all relevant information from the Customer End User concerning the call made or issue reported. Attempt to resolve defined inquiries d...

We are looking for an Senior Executive/AM CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues. Role & responsibilities Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry Coordination with bankers, channel partners, internal team, and other departments Strategize & achieve the collection targets Monitor the grievances and escalations received from customers Ensure timely, accurate, and satisfactory solutions are provided to each of these querie...

Role & responsibilities Supervise, train, and support team members to meet performance and productivity goals. Schedule work shifts, delegate tasks, and ensure adequate staffing levels. Address employee concerns and resolve workplace conflicts professionally and promptly. Provide training and performance feedback; conduct evaluations and disciplinary actions as needed. Maintain a safe, clean, and organized work environment. Repair and maintenance. Repairing motors, equipment, pumps issues. Communicate goals, expectations, and updates clearly with the team and upper management. Ensure customer satisfaction (if applicable), handle escalated issues, and represent company values. Preferred candi...

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

Operate, Maintain, Manage, and Improvenetworkinfrastructure. Coordination with customer & Vendors fornetworkrelated problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 &L2Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. CCNA certified Handling Customer escalations Coordinating with all the other teams for netw...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification 12+ Work from office CTC: 27k (Take home 22k) 6 Days Working; 1 day rotational off Day Shifts Contact: HR Varsha 9251688428

Hiring for the position of Sr. Executive CRM (Corporate Relationship Management) Job Description 1. Responsible for developing the corporate customer base for MDIndia Health Insurance Services. 2. Map the territory and maintain a strong pipeline of potential customers. 3. Establish Contacts with key persons at the corporate and understand the current levels of Health Insurance services and needs. 4. Develop strong relationship with Insurance Companies/Brokers. 5. Promptly attending Emails, Phone calls, Whats App messages of Clients. 6. Maintain proper MIS & Internal reports and present it to the management. 7. Ability to work independently, achieve targets and be absolutely result oriented. ...

Shift Timing - 5.30 PM - 2.30 AM IST , 9.00 PM - 6.00 AM IST Position Overview: As a Strategic Account Manager, you will act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction. Job Functions / Responsibilities: Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative. Understand your clients practices including growth opportunities and risks so that you recognize and act upon opportunities t...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Job Title: Customer Support Team Lead (Kannada & English) Location: Novel Tech Park, 46/4, Hosur Rd, Kudlu Gate, Krishna Reddy Industrial Area, H.S.R Extension, Bengaluru, Karnataka 560068 Interview Mode: Virtual Working Days & Hours: Monday to Saturday, 9:00 AM 6:00 PM Joining: Immediate / Within 15 Days Salary: 25,000 – 28,000 (in-hand, based on experience) About the Role: We are hiring a Customer Support Team Lead for Uber India . This role is ideal for someone who has minimum 1 year of team-leading experience in a BPO/call center environment , is fluent in Kannada and English , and is passionate about driving team performance and customer satisfaction. Key Responsibilities: Lead and mana...

Candidate must have Customer Services background and experience with BFSI is a must. Customer query and escalation management skills (Mandate) Strong Communication Skills. Capable of writing processes and complex customer responses. who have some Retail assets or lending knowledge with Banks or NBFCs Understanding of Finance and Account (desired) Good analytical skills (Mandate) Strong interpersonal skills (Mandate) Min. work experience of 3-4 years Min. qualification- Graduate. Location- Hyderabad

Role and Responsibilities: To call prospect leads for achieving organizational targets and meet daily connected calls target To understand the overall objective of the calling activity & record responses correctly on various sheets to make qualitative insights Connect to Partners/customers on a daily basis from office. Influence partners to come to platform Influence Customers to book order from the platform Maintain Relation with Partner/Customers candidate should have excellent communication Skills and Fluent speaking skills in Hindi/English Decent Computer skills Job also requires to visit ground if required Preferred candidate profile