266 Customer Escalation Jobs - Page 5

Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts” when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to retain products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Maintains and im...

Meeting with clients to discuss complaints and offer solutions to any problems they may be experiencing with their current service providers Documenting all activities related to each complaint for easy reference in future conversations with the customer Taking detailed notes during conversations with clients to ensure all important details are included in the case file Working with legal staff to investigate allegations of illegal activity or misconduct by company employees Coordinating with other departments such as human resources, accounting, and operations to ensure that a complaint is resolved satisfactorily Following up with customers to ensure that they are satisfied with the resolut...

Role & responsibilities To Handle L2 & L3 Escalation experience Preferred candidate profile L3 & L4 Escalation Experience Mandatory Feel free to connect with me Contact: 7400305311 Mail: abhaY1@hexaware.com

Serve as 1st Level of Escalation for Queries for Staff Check Individual Productivity & Accuracy Numbers updated in database Skills- Strong Communication/ Data Analytics Delivery of service level components, quality and productivity targets as per QEM

The Escalation Officer is responsible for handling and resolving customer/partner escalations efficiently, ensuring timely communication, and coordinating with internal teams to deliver effective solutions. The role requires strong problem-solving, communication, and stakeholder management skills to maintain customer satisfaction and protect business interests. Key Responsibilities: • Act as the primary point of contact for escalated issues. • Analyze problems, identify root causes, and coordinate resolutions. • Liaise with internal teams (sales, operations, support) to close escalations on time. • Maintain records of escalations and prepare reports for management. • Ensure customer concerns...

Experience: 5 to 6 Experience. Operate, Maintain, Manage, and Improvenetworkinfrastructure. Coordination with customer & Vendors fornetworkrelated problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 &L2Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. CCNA certified Handling Customer escalations Coordinating wi...

Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhancement and system development projects for both the channels 1...

Customer Service Exp- Min 2 yrs Package- upto 30-33k inhand Noida Skills- Good communication skills, Problem Solving,Query resolution. Anushika 9211073262 anushika.imaginators@gmail.com

Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhancement and system development projects for both the channels 1...

Develop and execute support strategies aligned with business goals. Lead and mentor a high-performing team (managers, team leads, and agents). Oversee support operations across voice, email, chat, and ticketing systems. Define and track KPIs/SLAs to ensure high-quality service delivery. Drive continuous improvement in processes, tools, and knowledge sharing. Handle customer escalations and ensure timely resolution. Collaborate with cross-functional teams to advocate customer needs. Manage recruitment, performance, and development within the support team.

In excel candidate should be good at pivot tables, vlookup ,hlookup conditional formatting and using filters Excellent in English email drafting 5 days a week hybrid model-3 days office& 2 days wfh Interested candidates plz call on 9267953621/9871818500

As a Management Intern, you will hit the ground running and take on many of the same tasks as our Management Trainees. During this paid internship, you will be immersed in various aspects of running a successful business, allowing you to enhance your entrepreneurial skills. You will be actively involved in managing a fleet of upgraded clients" businesses, learning firsthand how to cater to their needs and ensuring their satisfaction. Through hands-on experience, you will develop strategies for marketing, sales, and back-office task handling. Additionally, you will have the opportunity to cultivate business-to-business relationships, further enhancing your professional skills. We are seeking ...

About The Role - Grade Specific Key Responsibilities and Tasks Managing the lifecycle of an escalated incident including, but not limited to, acting as the single point of contact, incident intake, impact analysis. Act as a bridge between customers, support teams, and other stakeholders (product, engineering, etc.). . Ability to lead investigations for major incidents keeping all the stakeholders updated as necessary. You will follow the escalation process, including ticket assignment, tracking, and communicating the status of escalated cases while identifying areas for improvement in the escalation process and implementing changes to enhance efficiency. Investigate the underlying causes of ...

Responsibilities: Responsible for the day-to-day supervision of a group of agents. Work monitoring as per organization policy. Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery. Identify performance-related issues, develop an action plan for improvement and implement corrective actions. Ensure service delivered to our customers meets Key Performance Indicator (KPIs). Communicate expectations to employees and provide timely updates. Provide subject matter expertise in handling escalations as needed. Conduct Team Meetings & briefings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize...

Hiring For Customer Service Resolution Associate Profile (Graduation Mandatory) Skill- Customer Service, Voice Process, Resolution Exp, Escalation Exp, Dispute Compliance Exp- 2-5 Years In Customer Service Resolution Salary Upto-33K In Hand Location- Noida Day Shifts // No Cabs Anushika 9211073262 anushika.imaginators@gmail.com

Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and r...

Job Description ( CRM - Client Servicing) Communicating with clients via phone calls, emails, or in-person . Identifying and resolving client queries Maintaining a detailed and accurate record of all client details and communications Building and maintaining long-lasting business relationships with clients Ensuring to respond to client queries in a professional and timely manner Assisting in the hiring process and providing necessary guidance to the team members and new recruits Providing clients with relevant information on the products and services offered by the company Identifying and making promotional/marketing offers to potential clients Achieving the monthly/yearly revenue targets Pe...

HIRING FOR INTERNATIONAL CUSTOMER SERVICE Fresher can apply UG+6 months exp(customer service) Package -Upto 3LPA Excellent communication skills Ping on 8448388768 (Sakshi) sakshitiwari.img@gmail.com

HIRING FOR INTERNATIONAL CUSTOMER SERVICE Fresher can apply UG+6 months exp(customer service) Package -Upto 3LPA Excellent communication skills 24*7 shift cab&shuttle Ping on 8448388768 (Sakshi) sakshitiwari.img@gmail.com

Profile- Customer service Exp- min 2yrs Package -Upto 30-33k Qualification- Graduates only Day shifts Anushika 9211073262

Assistant manager (Escalation Lead)

To safeguard the interest of our esteemed customers and provide strong & robust support to our policyholders, the user will lead on the management of complaints and resolution of complex customer issues for services The key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues primarily through ensuring that concerns are fully understood and addressed comprehensively and quickly in a way that is positive and helpful for customers, minimizing further issues. The Job holder will be Responsible for : Managing the customer queries, complaints, and resolution of their issues. Engaging with field teams and internal sales hierarchy for t...

Assistant manager (Escalation Lead)

Role & responsibilities Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to ex...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...