Associate - Customer Service - Gurugram

Canara HSBC Life Insurance Company

1 - 6 years

2 - 4 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

customer service inbound process blended process customer support customer escalation escalations customer complaints customer satisfaction voice process outbound process customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner
Follow communication scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to retain products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Skills Required

Minimum 1-year previous experience in a customer support role, preferably in Insurance Industry
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices and Ability to multi-task, set priorities and manage time effectively
A good understanding of working with KPIs and their basic calculation.
Willing to work for 6 days a week and with 9:00 AM – 6:00 PM shifts.
University/college degree is required

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