318 Customer Escalation Jobs - Page 2

Job description: Key Responsibilities: Be the first point of contact for customer queries via phone, email, and chat. Troubleshoot and resolve basic technical issues; escalate complex ones as needed. Document issues and solutions accurately in the support system. Manage and prioritize multiple support tickets for timely resolution. Follow up to ensure customer satisfaction and share user insights with internal teams. Requirements: 12 years in customer or technical support (SaaS/ERP preferred) . Strong problem-solving and clear communication skills. Ability to explain tech concepts in simple terms. Quick learner, organized, and proactive. Team-oriented with a customer-focused approach. Prefer...

Role & responsibilities : Manage complaints received via phone call, email, and social media platforms within the defined timelines Responsible for handling end to end customer escalations across all products offered by the company Ensure all required information is well documented for RCA (Route cause analysis) Conduct in-depth investigation on customer complaints and work with internal teams to take measurable actions to avoid such incidents in future Maintain MIS for all the complaints Qualifications and Education Requirement Graduate / Postgraduate in any stream with above required skills Preferred candidate profile • 1+ years of experience of relevant experience Skills Understanding of ...

Role & responsibilities Make outbound and inbound calls to customers to address queries, complaints, and service requests. Handle and resolve customer escalations with empathy, clarity, and a solution-oriented approach. Coordinate with internal teams (service centers, logistics, technical teams, etc.) to ensure timely resolution of customer issues. Track, document, and update escalation cases in the system with accuracy. Follow up with customers to provide status updates and ensure closure of escalated cases. Analyze recurring escalation patterns and share insights for process improvement. Maintain high levels of customer satisfaction through effective communication and service delivery Pref...

As an ORM Monitoring Executive , you'll be the frontline guardian of the online reputation for our BFSI clients banks, NBFCs, insurers. Youll work within our advertising agency but act as the clients eyes and ears across digital platforms, ensuring their brand remains resilient in the online ecosystem. Role & responsibilities Real-time tracking of client mentions and sentiment Responding and escalating feedback/issues Reporting KRI metrics & sentiment dashboards Collaborating on proactive ORM campaigns Benchmarking against competitors Skills: Excellent analytical and communication skills Strong client orientation and attention to detail

Role & responsibilities Oversee daily operations of the escalations desk, ensuring all cases are handled with urgency and accuracy. Serve as a subject-matter expert for complex customer concerns, providing guidance to agents and team leads. Review escalated cases, identify root causes, and coordinate with cross-functional teams (Operations, Quality, Product, Engineering, etc.) to drive resolution. Monitor service levels, turnaround times, and customer satisfaction metrics related to escalations. Communicate clearly with customers, stakeholders, and senior leadership on case status and outcomes. Support the Escalations Manager in policy creation, workflow optimization, and training initiative...

Looking for Immediate joiner {ppl who completed Notice period} Mode of work : Remote Opportunity Base Location :Gurugram Intrested candidates please share cv to airpula.d@twsol.com can share resumes to 9059570785 {whatsapp} Payment Compliance Analyst 1. Overview of Team Structure, Function, and Department Support to Airbnb The hiring is for an expert who will be deployed in the Escalations Team. This team is primarily responsible for: Triaging escalations to the correct team once received. Actioning and resolving high-priority escalations requiring immediate assistance. The Escalations Team functions as part of the Airbnb Capability Center and supports overall business operations by ensuring...

About Falck: Falck is a Scandinavian company operating in 30 countries, specializing in Assistance, Emergency, Healthcare, and Training services. Established in 1906, Falck is the largest privately-owned ambulance company in Europe and runs extensive ambulance services in the US and Latin America. Our mission is to prevent accidents and disease, provide emergency assistance, and help people recover after illness or accidents. Role Overview: We are seeking a Customer Service Executive to join our Assistance team. The role involves handling calls and emails from customers worldwide, providing timely support during medical emergencies, accidents, or travel-related issues. Key Responsibilities: ...

Key Responsibilities Manage customer queries and comments across Instagram, WhatsApp, email, and other digital platforms. Handle customer escalations via calls with empathy and problem-solving attitude. Ensure quick and effective resolution to deliver a seamless customer experience. Manage and moderate social media comments and DMs, maintaining a friendly, consistent brand voice. Gather user insights from customer interactions to help improve product, experience, and communication. Work closely with internal teams to escalate and resolve issues efficiently. Drive customer delight through proactive engagement and personalized communication. Requirements 12 years of experience in customer supp...

Role & responsibilities - As a part of an agile team environment, you are expected to independently work on end-to-end target delivery which includes Analyze projected work volume and allocate resources to team leads based on capacity availability and SLA targets. Ensure staffing and performance levels are correct to handle appropriate amounts of work volume. Work closely with leads to decide the team rostering, shifts and team allocation Coordinates with Team Leads and resources as needed to ensure on-time delivery. Analyze workload, capacity planning and resource allocation forecasting. Participate and present data to discuss trends, status and action plans to meet targets. Proactively com...

Overview We are seeking a highly experienced and strategic Business Operations Analyst, Customer Service to join our team supporting global sales and customer service operations. This role is based in Hyderabad/Bangalore, India. The successful candidate will have 57 years of experience in large-scale, multinational organizations, with a proven track record of thriving in highly complex, fast-paced environments. You will play a critical role in driving operational excellence, process transformation, and the adoption of advanced analytics and automation across regional and global teams. The candidate should be open to working in regional (APAC,EU, and NAM) work hours shift, as required. Key Re...

Functional Responsibilities Team Leadership and Management: Supervise and support the Area Office Customer Handling Executives. Provide guidance, training, and performance feedback to team members. Conduct regular team meetings to review performance, address issues, and share updates. Operational Oversight: Ensure smooth day-to-day operations of the area office. Monitor and analyze customer experience metrics to assess performance and identify areas for improvement. Implement and enforce standard operating procedures and best practices. Strategic Planning: Develop and execute strategies to improve customer service and operational efficiency. Set performance goals for the team and ensure they...

The role and responsibility will be as follows: You'll be the first line of defense when someone @s or DMs Stanza Living with a complaint or when a query lands directly with the founders. Track & Triage: Monitor social media (Instagram, X, LinkedIn, Facebook) for mentions, DMs, or reviews related to Stanza Living. Respond Smartly: Craft quick, clear, and empathetic responses that reflect Stanzas tone friendly, human, and on point. Handle Escalations: Route complex or high-priority issues to internal teams or the founders office — and follow up till it’s fixed. Keep Tabs: Maintain an escalation tracker and share weekly insights — what’s trending, what’s breaking, and what’s improving. Spot Tr...

Were Hiring Non-Voice Customer Support Executive (Email Support) Looking for a great opportunity to start or grow your career in customer service? Join our dynamic team in Bangalore! Role: Non-Voice Customer Support Executive (Email Support) Location: Bangalore (Work from Office) Experience: Freshers can apply | Candidates with minimum 1 year in Customer Support preferred Qualification: Minimum 12th Pass Shift: Day Shift | 6 Days Working CTC : Up to 25k Mode: Work from Office Joining: Immediate If you have good written communication skills and a passion for helping customers, wed love to hear from you! Contact: Sukanya- 9251688422

Role & responsibilities Handle customer queries and provide first-time resolution on emails and calls. Educate customers and provide relevant information related to customer queries. Deliver daily productivity targets and adhere process SOPs. Coordinate with internal teams for extensions, support, and troubleshooting. Maintaining TAT of resolving issues within 48 hrs. Identify and report product-related issues to control uneven inflow. Identify changes required in current SOPs and publish for Final decision amongst Leadership Skills Required: Non-Tech Graduate Freshers with good communication/Writing skills. Tech Graduates with blended process customer service experience of 12 months and abo...

Hiring for International Voice Process UG/Grad with excellent Communication can apply Gurgaon Salary- Up to 25.5 k in Hand , 3.75 LPA MIV : 2500-3500 5 days working/Both side cab 2 Roster off/Night shifts Anjali :9354911705 Required Candidate profile Candidates should have excellent communication skills Candidates should be immediate joiner Candidates should be comfortable in Night shift and WFO Perks and benefits MIV/Bonus Incentives

JOB DESCRIPTION: ( Kindly Mention "Priyadharshini S " on top of your resume ) Designation : Executive & Sr Executive (International Voice Process) Languages known: Malayalam & English / Hindi & English. Location : Chennai One, Thoraipakkam Qualification : HSC passed / any graduate / arrear can be considered. Notice period Immediate Joiners Interview Venue HEXAWARE TECHNOLOGIES/BPS ; Chennai one SEZ IT PARK - GATE 2 ; IG-3, 3rd Floor, Phase 2, pallavaram 200 Feet Ring Road, ,MCN Nagar Ext, Thoraipakkam, Chennai -Tamil Nadu 600097 Job location Thoraipakkam ; Chennai one SEZ IT PARK - Chennai TN Salary: 3.50 LPA 4.25LPA Basis your performance and Years of Experience (T&C) ** Desired Candidate P...

Role Overview We are looking for an experienced and driven Lead Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction. Key Responsibilities • Lead a team of support engineers, providing technical guidance, mentoring, and performance management. • Own high-priority incidents and drive them to resolution through structured problem-solving and cross-functional collaborat...

Customer Feedback & Insights Collect post-usage feedback from customers across all platforms Analyze product experience, comfort, durability, sizing & quality issues Share structured feedback reports with the Quality & Product teams Track feedback trends and support root-cause analysis Online Ratings & Marketplace Management Monitor and maintain review & rating performance on 3P portals (Amazon, Flipkart, Myntra, etc.) Identify negative reviews & support proactive resolution Drive improvement in average product ratings Customer Complaints Handling Review and respond to escalated customer complaints Ensure complaint logs are maintained and closed within TAT Maintain detailed record of custome...

Hiring for E-commerce Platform UG/Grad with 1 yr of exp into International BPO can apply Mohali Salary- 31k in Hand , 4.5 LPA 5 days working 2 Roster off/Night shift One side cab in other hrs and 2200 as TA for other side Anjali :9354911705 Required Candidate profile Candidates should have relevant experience with decent communication skills Candidates should be immediate joiner Candidates should be comfortable in Night shift and WFO Perks and benefits MIV/Bonus Incentives

Looking for immediate joiners. Shifts- UK shifts Transport: One way Location- Pune- Hinjewadi Phase-2 Preferred candidate profile Previous experience in admin/customer service correspondence support role Good IT skills specifically Excel Excellent attention to detail Good communication and interpersonal skills, both written and verbal Passion to delver exceptional service and add value Good planning, organisation and time management skills Good problem-solving skills Strong teamwork ethic Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment Able to follow procedures and work within a regulated environment. Role & responsibilities 1.Ensuring that cus...

About the Role & responsibilities A Grievance Officer in an NBFC (Non-Banking Financial Company) is the designated individual responsible for handling and resolving customer complaints and grievances. They ensure timely and effective resolution of complaints, contributing to customer satisfaction and compliance with regulatory guidelines. Responsibilities Address Customer Grievances: The Grievance Ocer acts as a point of contact for customers to raise concerns and complaints about the NBFC's products or services. Inquire and Resolve Complaints: They investigate complaints, gather relevant information, and work towards a resolution that satisfies the customer while adhering to the NBFC's poli...

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Social Media Escalation and ORM is Mandatory. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

Hiring for Digital Banking Process! Blended Process UG/Grad with 1 yr of exp into International contact center (Voice) can apply Gurgaon Salary- Upto 40k in Hand , 5.80 LPA 5 days working/Both side cab 2 Roster off/Night shift Anjali :9354911705 Required Candidate profile Candidates should have super excellent communication skills Candidates should be immediate joiner Candidates should be comfortable in Night shift and WFO Perks and benefits MIV / Bonus Incentives

Operate, Maintain, Manage, and Improvenetworkinfrastructure. Coordination with customer & Vendors fornetworkrelated problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 &L2Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. CCNA certified Handling Customer escalations Coordinating with all the other teams for netw...

Key Purpose: - The role is critical to business for delivering excellent customer experience and de-escalate critical issues. - Respond to customer inquiries through various channels, CRM Modules email, and chat - Collaborate with other departments to resolve customer issues and escalate complex cases when necessary. - Document and maintain detailed records of customer interactions in the customer service database. - Resolve the escalations by following up with respective stakeholders internally and externally - Monitor customer accounts for fraudulent activity and take appropriate actions to mitigate risks. - Collaborate with the team to develop strategies and initiatives for improving over...