266 Customer Escalation Jobs - Page 2

Position Title: Customer Success Team Leader Location: Makarba, Ahmedabad (On-Site) Ahmedabad Candidates Preferred We are looking for an experienced and proactive Customer Success Team Leader to manage and guide our customer success team. The ideal candidate should have strong leadership skills, excellent communication in English, and a proven ability to drive customer satisfaction, retention, and team performance. Role & Responsibilities Lead, motivate, and mentor a team of Customer Success Executives to ensure high-quality customer interactions. Monitor team performance metrics and provide regular coaching, feedback, and performance reviews. Handle escalated customer issues, ensuring promp...

Job Title: Technical or Customer Support Report To: CEO Experience: 5 Years Qualification: Any Degree Location: Bangalore Shift Time: 06:30 PM - 03:30 AM Night Shift Mode: Work From Office Terms-Fulltime/Part time/Contractual: Full-Time Job Summary Artemis is currently seeking a Customer Support Specialist. As a customer support team member, you will be at the forefront of addressing customer inquiries and issues via chat, email, and phone. Your primary responsibility will be to ensure that customers receive a positive experience while using our service. You will lead the way in maintaining customer satisfaction and building strong relationships with our valued clients. We are looking for a ...

Position Overview: To act as a senior resource engaging directly with escalations routed to the Senior Management Office (CEO/MD/ED/Board). This individual will serve as an Ombudsman-like resource, offering customers the assurance that their concerns are being reviewed independently of the site team. This presence will reinforce trust and demonstrate our commitment to resolution at the highest level. Key Responsibilities Track and manage all open escalations addressed to senior leadership. Ensure adherence to defined TATs and escalation protocols. Coordinate with cross-functional teams to resolve issues and prepare executive summaries. Maintain escalation matrix and ensure SFDC case creation...

Greetings from Cloudxtreme Technologies!!! We are having urgent opening for reputed MNC for Long-term C2H Position Position-Escalation manager Experince-4+Y Location-Hyderabad Notice Period-0-15days/Immediate Joiners Escalation manager Roles & Responsibilities Handle customer case escalations and follow the escalation and de-escalation processes without deviation Engage right stakeholders in a timely manner to ensure quick resolution of the escalation Be customer obsessed and follow customer first approach in handling escalations Understand the impact and urgency of the issue, determine appropriate next steps & engage all relevant parties to agree on the action items/Next steps and communica...

Hey there Want to help us build an EPIC EdTech company? We are looking for an extraordinary Technical Lead who is passionate about transforming how children engage with technology and acquire future-ready skills. At BrightChamps, one of the fastest-growing EdTech companies globally, our mission is to equip every child with the essential skills for the 21st century. We are committed to unlocking the hidden potential within every student, and our rapid expansion into multiple countries is a testament to our impact. We are seeking a Student Experience Manager who will lead the customer care team to deliver exceptional support and ensure a seamless student experience. The role involves managing ...

Teleperformance is hiring for young talents/ Immediate joining Requirements: Requirements: Qualification: Graduation and above can apply. Should have excellent communication skills. Should be very good in English Hindi communication-should be good Voice Process Work From Office. Face to Face. Immediate joiners preferable. Domestic Shift. 6 days working, 1 days rotational off. 25000 CTC and 20000 Take Home Salary Work Location: Marathalli, Bangalore . If interested send me your resume through WhatsApp to or call to Faiza-9353924606

Responsible for managing customer relationships, handling queries, and ensuring client satisfaction. Requires good communication skills, strong follow-up ability, and prior experience in customer handling and support. Required Candidate profile Female candidate:Smart,confident, and customer-focused professional with excellent communication skills, strong problem-solving ability, and prior experience in client interaction or customer service.

Team Lead - ORM Location - Navi Mumbai, Ghansoli Role & responsibilities Social Media Complaint Management, Escalation desk. Handling social media platforms like Facebook, Twitter, Instagram, Linkedin, etc. Analyze customer feedback and complaints to identify trends and areas for improvement in service delivery. Handling customer complaints and feedback. Utilize CRM tools and software to track and manage customer interactions and complaints efficiently. Implement innovative solutions to enhance the customer experience and reduce complaint resolution time. Interested, kindly share your updated resume at matildad@hexaware.com / 9082299130

Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to retain products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Maintains and impr...

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Customer Relationship Manager / Grievance Redressal Manager Role : - Handling inbound calls Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs. shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off : - 5 Days working 2 days rotational off Job Description : - 1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. 2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. 3. Understanding multiple products and processes. 4. Influencing customers to...

We are looking for a Customer Service Agent who can handle Customer Queries and Technicians in Australian Shift for a Home Lift . Role: Customer Service - Lift product Work Location : Neelankarai Shift Timing : 4:00 AM (Morning) - 2:00 PM (Afternoon) Salary Package : As Per Norms Roles & Responsibilities : Fresher to 7 years of experience Excellent communication skills in English Good relationship management and networking skills Pleasing personality with the ability to understand client needs and also execute the same Well versed in MS Office- Excel/Word/PowerPoint Maintain a positive attitude focused on customer satisfaction Perks and Benefits: Excellent salary package. Training and full s...

Job Description: * Make calls to the customers for their renewal payments. * Should be responsible for cross-selling & up-selling * Resolve all the customer queries. * Give a good assistance to the customer about health insurance & make sales. * Maintain accurate record of all calls made and received. * To achieve the monthly targets. Job Requirements: Open positions: 4 Experience: Minimum 1 Year sales experience Qualification: Any graduate Salary: 15K to 20K plus incentives Language: Bengali & Hindi Interview Mode: Face to Face Interested candidates kindly drop your updated resume- amrita.singh@manpower.co.in / 8789816330

Conducting investigation by coordinating with customer as well as distributor for grievance investigation and resolution Creating an investigation report for consequence management as well as closure of customer grievance Handling of Customer Escalations, Grievances, Emails and Feedback with best appropriate resolution in accordance with the laid down guidelines Coordination and follow up with key stakeholders for end to end clearance of cases and closures • Transaction processing in the ambit of the role 100% Compliance to all internal, external and regulatory processes, guidelines and norms Responsibility, Ownership and Customer Centricity to ensure timely closures with minimalistic superv...

Customer Service 1. Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing. 2. Practices/procedures that best meet customers needs & at the same time be consistent with corporate requirement. 3. Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner. 4. Coordination between Finance Dept. and Customers for Overdues prior to planning dispatches. 5. Register complaint in CRM and send the complaint confirmation and 8D reports to customer. 6. Keep track of complaints in the system an...

Role: Customer Service Exp: 0 to 3year of experience in an international voice-based customer support role Willingness to work in rotational shifts, including night shifts. Note: Immediate Joiners Only Contact HR Ayesha -7676529751 (whats'app)

Job Description ( CRM - Client Servicing) Communicating with clients via phone calls, emails, or in-person . Identifying and resolving client queries Maintaining a detailed and accurate record of all client details and communications Building and maintaining long-lasting business relationships with clients Ensuring to respond to client queries in a professional and timely manner Assisting in the hiring process and providing necessary guidance to the team members and new recruits Providing clients with relevant information on the products and services offered by the company Identifying and making promotional/marketing offers to potential clients Achieving the monthly/yearly revenue targets Pe...

- Responding to customer queries across phone, email, and chat. - Troubleshooting issues related to product or service usage. - Resolving customer complaints - Diagnosing and troubleshooting technical issues - Providing timely and accurate information regarding products and services Preferred candidate profile - Open-mindedness to continuous learning - Excellent time management and ability to multitask. - Excellent verbal and written communication skills. Whatapp resume to Phone: 9092250005 Email : hrd@redetechnologies.in

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries ef...

Senior Executive - Contact Center, Social Media Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and colle...

Primary Skills required Complete Calling Profile, dialer based role-Outbound call (150+ calls in a day) Must have credit card knowledge Can manage Sales Targets, atleast 50 onboarding of credit cards has to manage by this candidate. Must be able to manage customer complaints & queries Excellent communication Skills-Written+ verbal Experience required 2.5-3 Years (Sr Executive) Relevant Experience required Minimum 2.5 Years Preferred Industry Credit Card only Education Graduation-Full time only Shift Timings General Shift -Roster based Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per a...

Looking for an experienced L3 Escalation Desk (Chat & Email) professional with 23 yrs in customer service (E-com preferred). Must handle complex issues, take independent decisions, and have strong communication & CRM skills.

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Coimbatore Company : Casagrand Builder Pvt. Ltd. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be the primary point of contact for customers post-booking until handover. Ensure a seamless customer journey by addressing q...

HIRING!!! Greetings from Alldigi Tech. Opening- 100 Freshers and experience can apply! Good communication is mandate. Handling customer's query and request for the services. Understand customer requirement and provide the best customer service experience Basic knowledge on HTML/SQL/C, C++ /Java or any kind of programming knowledge is added advantage. Rotational day shift (7 am to 11 pm) any 9 hrs. 6days working, 1day Rotational week off. Minimum 6 months experience into (Technical / Non-Technical) voice Customer Support Only technical graduates BTECH, BCA, BSC, BE, EEE, Diploma (Without Backlogs) Age criteria: 18 -29 yrs. 2.4 LPA -2.6 LPA CTC per Annum (17000-18000- Take home per month based...

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Chennai Company : Casagrand Builder Pvt. Ltd. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be the primary point of contact for customers post-booking until handover. Ensure a seamless customer journey by addressing quer...

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Chennai Company : Casagrand Builder Pvt. Ltd. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be the primary point of contact for customers post-booking until handover. Ensure a seamless customer journey by addressing quer...