266 Customer Escalation Jobs - Page 3

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Chennai Company : Casagrand Builder Pvt. Ltd. NOTE : Kindly mention my name " NIVETHA" in the entry form or interview form and give me the call once you reach the office. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be ...

Hiring for Customer Support Night Shift (Immediate Joiners Only!) LOCATION- BENGALORE Work Mode: Work from Office (WFO) Transport: 2-way cab (within 35 km hiring zone) Who Can Apply: Freshers & Experienced candidates For experienced: Customer Support background required UG / Graduate Work Details: 5 Days working, 2 Days rotational off Shifts: Night Shift Interview Mode: Virtual Interview Rounds: HR Versant (60%) Ops Salary: Decent Good Package up to 4.25 LPA Drop your resume at 9251688424 (Chanchal) References are highly appreciated!

Job Title: Customer Service Executive Location: Remote Job Summary: We are looking for a Customer Service Executive to manage customer interactions, resolve queries, and ensure excellent service for our perfume brand. The ideal candidate should have good communication skills, a customer-first attitude, and interest in fragrances. Key Responsibilities: Handle customer inquiries via phone, email, chat, or social media. Assist customers with product information, order status, returns, and complaints. Maintain accurate records of customer interactions. Provide after-sales support to ensure customer satisfaction. Coordinate with sales, logistics, and warehouse teams for smooth order processing. S...

Job Description Are you passionate about addressing queries, resolving challenges, and imparting knowledge? Are you a skilled communicator? If this resonates with you, we'd love to have you on board! Customer Support Role: Address intricate technical inquiries related to product functionality and defect resolution, collaborating closely with Software Engineers for comprehensive product support. Exhibit exemplary troubleshooting and problem-solving abilities. Maintain thorough documentation of all actions taken in relation to each ticket within the case log. Strictly adhere to established processes for both operational efficiency and quality assurance. Possess the discernment to escalate issu...

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets, Credit Cards Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Preferred candidate...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore, Tamil Only Immediate joiner or with max 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensu...

Immediate Hiring for Email & Chat Process / Non-Voice Process Hindi, Kannada, Malayalam, ( Freshers / Experienced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Diploma Experience - 0 to 4 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.00 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for Attending In-outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understand...

Experience: 5 to 6 Experience. Operate, Maintain, Manage, and Improvenetworkinfrastructure. Coordination with customer & Vendors fornetworkrelated problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 &L2Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. CCNA certified Handling Customer escalations Coordinating wi...

Designation: CRM Australia Location: Palavakkam, Chennai Shift Timing: 4:00 AM - 2:00 PM Roles & Responsibilities : Building and maintaining relationships with clients and key personnel Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services Escalating and resolving areas of concern as raised by clients Conducting business reviews to ensure clients are satisfied with their products and services Alerting the sales team regarding opportunities for further sales within key clients Liaising with internal departments to ensure client needs are fulfilled effectively Understanding key customer individual needs and addressing those Follow-up with ...

We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Lead InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Responsibilities Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency. Coordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and p...

We are Currently Hiring for the Role of Nodal Complaints Officer at Aditya Birla Capital Ltd. ABC Company Info: Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners. Role & responsibilities: : Respond to customer complaints Strictly...

Process : Customer Service (Blended Process) Location : Thane Eligibility criteria: Graduation With 1 year of Experience Timings: Day Shift Centralized pickup and drop from Thane Station. HR KEZIA 7208935148 Kezia.Macha@TeleperformanceDIBS.com

Customer support in voice process with MS office skills Ensuring customer satisfaction & ratings Addressing customer inquiries Handling customers on a daily basis & maintaining response times Fluent in speaking Malayalam, Tamil, Telugu &English

Role & responsibilities Lead and manage the customer support team to ensure timely resolution of customer queries. Develop and implement customer service policies, SOPs, and quality standards . Handle escalations and provide effective solutions to complex issues. Collaborate with operations, logistics, and marketing teams to improve customer satisfaction. Monitor performance metrics such as TAT, CSAT, NPS, and first response time . Train and mentor team members for improved service delivery. Use customer insights to suggest product and process improvements. Manage CRM tools, ticketing systems, and chat/voice/email support channels . Requirements 5+ years of experience in Customer Service/Cus...

Serve as 1st Level of Escalation for Queries for Staff Check Individual Productivity & Accuracy Numbers updated in database Skills- Strong Communication/ Data Analytics Delivery of service level components, quality and productivity targets as per QEM

Candidates should be very proficient in email drafting &very good in advanced excel like Pivot table,Vlookup,Hlookup, conditional formatting etc Interested candidates plz call on 9267953621 Process emails & complaints Use Excel skills for data analysis

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Operate, Maintain, Manage, and Improvenetworkinfrastructure. Coordination with customer & Vendors fornetworkrelated problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 &L2Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. CCNA certified Handling Customer escalations Coordinating with all the other teams for netw...

We are looking for an Associate Manager to manage customer grievances by conducting root cause analysis, coordinating with vendors and cross-functional departments, and ensuring smooth resolution within defined SOPs and TATs. The role also involves identifying process gaps and driving improvements to enhance customer experience. Key Responsibilities Handle customer communications by providing detailed root cause analysis. Ensure process completion within defined TATs and Standard Operating Procedures (SOPs). Collaborate with cross-functional teams and vendors to deliver seamless customer experiences. Identify process gaps and implement changes for continuous improvement. Manage complex cases...

Prior experience in Medical TPA management for Life Insurance sector Must have basic knowledge of Underwriting guidelines & Insurance Operations Establish and manage relationships with Medical TPAs Good in team handling Vendor Management Regulatory compliance Internal/External Audit Good in MIS, Reports & Data AnalyticsRole & responsibilities

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Roles and Responsibilities : Helping the customers solve their queries over calls. Looking out for candidates with L2 or Teir 2 expirience who has handled escalation calls into E-commernce platform. Candidate should know how the return and refund policy works in an e-commernce playform. Providing proper solutions and ensuring utmost customer satisfaction. Preferred candidate profile: Immediate joiners Shifts : Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 35K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Good Communication & Interpersonal Skills. Mode of work: Work from Office Interview wa...

Primary Skills required Complete Calling Profile, dialer based role-Outbound call (150+ calls in a day) Must have credit card knowledge Can manage Sales Targets, atleast 50 onboarding of credit cards has to manage by this candidate. Must be able to manage customer complaints & queries Excellent communication Skills-Written+ verbal Experience required 2.5-3 Years (Sr Executive) Relevant Experience required Minimum 2.5 Years Preferred Industry Credit Card only Education Graduation-Full time only Shift Timings General Shift -Roster based Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per a...

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. I...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...