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Customer Support Executive

Customer Support Executive

Practo

0 - 1 years

2 - 4 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

customer satisfaction handling calls customer escalation solving queries complaint handling customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you passionate about addressing queries, resolving challenges, and imparting knowledge? Are you a skilled communicator?

If this resonates with you, we'd love to have you on board!

Customer Support Role:

Address intricate technical inquiries related to product functionality and defect resolution, collaborating closely with Software Engineers for comprehensive product support.
Exhibit exemplary troubleshooting and problem-solving abilities.
Maintain thorough documentation of all actions taken in relation to each ticket within the case log.
Strictly adhere to established processes for both operational efficiency and quality assurance.
Possess the discernment to escalate issues as necessary, showcasing meticulous attention to detail, research capabilities, and the agility to devise innovative solutions or alternatives.
Strive for excellence in customer interactions by consistently going above and beyond to deliver outstanding service.

Customer Retention:

Maintain overall customer satisfaction levels to ensure the continuous relationship with Practo.

Desired Candidate:

Experience in handling calls and emails
Ability to speak English, Hindi and any other regional language.
Ability to multi-task, work with stakeholders to provide a great customer experience.
Demonstrate ownership and strong logical reasoning skills.
Mandate working from office for 6 days a week with rotational shifts and rotational week offs.

Language - English mandate (Written + Verbal)

Degree is mandate

Rotational shift | Rotational WO | 6 days working

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