266 Customer Escalation Jobs - Page 7

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction.

Mobile App Transactions / Mobile Banking Transactions escalation L2 query resolution for credit cards. Handling escalated tickets from the first line Customer Support team shamli.urbanecorps21@gmail.com

HIRING!!! Greetings from Allsec technologies Opening- 50 Freshers and experience can apply! Good communication is mandate. Handling customer's query and request for the services. Understand customer requirement and provide the best customer service experience Basic knowledge on HTML/SQL/C, C++ /Java or any kind of programming knowledge is added advantage. Rotational day shift (7 am to 11 pm) any 9 hrs. 6days working, 1day Rotational week off. Minimum 6 months experience into (Technical / Non-Technical) voice Customer Support Only technical graduates BTECH, BCA, BSC, BE, EEE, Diploma (Without Backlogs) Age criteria: 18 -29 yrs. 2.4 LPA -2.6 LPA CTC per Annum (17000-18000- Take home per month ...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Candidate should have the experience of customer facing role: Primary Knowledge: - Hands-on experience in Creation of MSI, MSIX, Intunewin packages using Flexera Admin Studio/ Install-shield, Microsoft Tools like Win32 Content Prep & MSIX Packaging tool Experience in creating Connection groups and Runvirtual keys Basic to Intermediate know-how and experience towards Scripting VB script / PowerShell scripting Knowledge of Operating Systems Win 10, Win11 Experience with SCCM (Micro...

Job Role: Network L3 Operate, Maintain, Manage, and Improve network infrastructure. Coordination with customer & Vendors for network related problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 & L2 Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. CCNA certified Handling Customer escalations Coordinating with a...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

The Customer Success Partner will be responsible for ensuring customer satisfaction, providing analytical support, offering customer service, and maintaining effective communication with clients on a day-to-day basis. Health insurance

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Job Description- Education Qualification- Any Bachelors Degree Relevant Experience- 35 years of experience in customer service or complaints management It will be Permanent on role job of TATA Capital Job Summary: The Grievance Redressal Manager is responsible for overseeing the complaint handling process to ensure that customer issues are resolved effectively, fairly, and in a timely manner. This role also involves analyzing complaint trends, ensuring regulatory compliance, developing response strategies. Skill Set Required- Knowledge of customer service standards, complaint management tools, and CRM systems Excellent communication and interpersonal skills. Ability to handle sensitive and e...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Handling Escalated Issues: Investigation and Root Cause Analysis: Problem Solving and Resolution: Communication and Updates: Email - verma.neha@yesmadam.com

Role- Customer Support Specliest 0-3 Year Exp Into International customer Handling Any Graduate CTC- Upto 5.75 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

a thoroughBasic Information Role Title: Escalation Manager Function/Sub-Function/Vertical: Escalation Desk-CS Work Location: TDL Work Experience: 5-7 years in escalation management Experience and Skillset: Primary Responsibilities: 1. Manage Customer Escalations: Act as the primary point of contact for handling customer escalations across multiple channels (email, phone, social media, etc.). Take ownership of high-impact and sensitive issues, ensuring timely resolution and customer satisfaction. 2. Root Cause Analysis (RCA): Conduct thorough investigation into escalated issues to determine the root cause. Collaborate with cross-functional teams (Product, Technical, Operations, etc.) to resol...

What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Invest...

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Abilit...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Tata 1mg is looking for a proactive and detail-oriented Senior Executive to handle customer complaints and escalations arising from Local Fulfillment Centers (LFCs) and Fulfillment Centers (FCs). The role requires hands-on coordination with warehousing teams, front-line customer support, and operations managers to ensure timely and accurate resolution of issues. Key Responsibilities: Handle escalations from LFCs and FCs related to delays, wrong product delivery, or missing items. Investigate and resolve customer complaints promptly by coordinating with warehouse and delivery teams. Maintain MIS reports and escalation trackers; ensure regular updates to stakeholders. Liaise with warehouse exe...

Role & responsibilities Handle Escalated Complaints Coordinate Internally Ensure Timely Resolution Root Cause Analysis Customer Communication Documentation Feedback & Reporting

Looking for an immediate joiner. JOB LOCATION- JP NAGAR, BANGALORE(onsite) Experience - 1 to 2 years in Customer Support Key Responsibilities: Be the first point of contact for customer queries via phone, email, and chat. Troubleshoot and resolve basic technical issues; escalate complex ones as needed. Document issues and solutions accurately in the support system. Manage and prioritise multiple support tickets for timely resolution. Follow up to ensure customer satisfaction and share user insights with internal teams. Requirements: 1 to 2 years in customer or technical support. Strong problem-solving and clear communication skills. Ability to explain tech concepts in simple terms. Quick lea...

Hiring for Customer Support Voice Process Location: Bangalore (Work from Office) Shift: Day Shift Work Days: 6 Days Working | 1 Day Rotational Off CTC: 37,000 (Take Home: 32,000) Notice Period: Immediate Joiners Preferred Eligibility Criteria: Experience: Minimum 1 year in Customer Support – Voice Process Languages Required: Hindi and English (both mandatory) Qualification: Minimum 12th Pass Key Requirements: Strong verbal communication skills Ability to handle customer queries and resolve issues efficiently Willingness to work from office Contact: Archana – 9332827358

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Role & responsibilities - Providing help and advice to visiting customers in case any help they ask for. Communicating courteously with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. Make customers aware of non-accessibility in an under-construction unit. Liaise with Security team in case of lost and found and communicate with customer. Keeping accurate records of discussions or correspondence with customers. Writing reports on analyzing the customer service, that Property provides. Ensure completion if the activities with respect to the job reque...

Roles and Responsibilities Manage service operations, including technical services, customer escalation, and data management. Oversee lithium-ion battery testing and analysis using Excel and other tools. Ensure effective communication with customers through timely updates on service requests. Develop processes to improve service efficiency and reduce costs. Collaborate with cross-functional teams to resolve complex issues.