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Manpowergroup Services India
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Customer service (Voice Process) Retention & Activation, Onboarding

Customer service (Voice Process) Retention & Activation, Onboarding

Manpowergroup Services India

1 - 5 years

2 - 4 Lacs

new delhi gurugram delhi / ncr

Posted:13 hours ago| Platform:

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Skills Required

customer service customer retention voice process customer escalation escalations customer complaints activation complaints retention complaint handling customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Skills required

Complete Calling Profile, dialer based role-Outbound call (150+ calls in a day)
Must have credit card knowledge
Can manage Sales Targets, atleast 50 onboarding of credit cards has to manage by this candidate.
Must be able to manage customer complaints & queries
Excellent communication Skills-Written+ verbal

Experience required

2.5-3 Years (Sr Executive)

Relevant Experience required

Minimum 2.5 Years

Preferred Industry

Credit Card only

Education

Graduation-Full time only

Shift Timings

General Shift -Roster based

Role Purpose

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.

Role Accountability

Provide servicing to customers ensuring optimum service levels to enhance customer experience
Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
Ensure maintenance of TAT of resolution across sub-processes
Ensure process documentation and compliance adherence

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