Functional Business Architect.

Location: Blr/Noida

Experience: 9 to 15 years

Field Service Functional Business Architect

Roles & Responsibilities

Key Responsibilities

• Partner with business stakeholders to define the Field Service operating model, including service scheduling, dispatch, work order management, spare parts logistics, and asset lifecycle management.
• Lead functional workshops to capture requirements, define user journeys, and establish service process maps across regions/countries.
• Develop functional solution designs and ensure alignment with business goals, compliance standards, and system architecture principles.
• Collaborate closely with product owners, solution architects, and delivery teams to ensure high-quality implementation and user adoption.
• Define service metrics, dashboards, and KPIs to improve service efficiency, SLA compliance, and customer experience.
• Drive change management, including training enablement, documentation, and hypercare support during rollouts.
• Ensure seamless integration of Field Service solutions with CRM, ERP, mobile apps, inventory, warranty, and Service Analytics platforms.

Required Skills & Qualifications

• 8+ years of experience in Field Service functional consulting/business architecture roles.
• Good understanding of any of these tool like 

  Salesforce Field Service

  , 

  SAP FSM

  , 

  ServiceMax

  , or equivalent.
• Strong understanding of Field Service operations: preventive & predictive maintenance, dispatching & crew management, contract & warranty management, entitlements, and service pricing.
• Proven experience designing and implementing Field Service solutions in global multi-country deployments.
• Strong communication, stakeholder management, and workshop facilitation skills.
• Ability to work cross-functionally and influence decisions in a matrix organization.
• Domain expertise in any of the area will add advantage Manufacturing, Automotive, or Industrial Equipment service operations.