Sr. Executive - CRM

MD India Health Insurance TPA Pvt Ltd

0 - 5 years

0 - 2 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

health insurance tpa customer support field client relationship grievance handling broker liaison insurance claims customer escalation emails travel general insurance mediclaim calls client servicing escalations healthcare complaints policy issuance hospital gmc crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Communicating with clients via phone calls, emails, or in-person .
Identifying and resolving client queries
Maintaining a detailed and accurate record of all client details and communications
Building and maintaining long-lasting business relationships with clients
Ensuring to respond to client queries in a professional and timely manner
Assisting in the hiring process and providing necessary guidance to the team members and new recruits
Providing clients with relevant information on the products and services offered by the company
Identifying and making promotional/marketing offers to potential clients
Achieving the monthly/yearly revenue targets
Performing on-site sales visits
Drafting and negotiating the terms and conditions mentioned in the client service agreement
Open to travel.

Interested candidates can share their updated resume to recrutiment1@mdindia.com

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