Role & responsibilities Handling customer queries on Web Chat . Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings. Handle all queries in a polite, professional manner. Probe and troubleshoot customer queries and provide a suitable and satisfactory solution. Educate customers on services and processes. Achieve agreed KPIs and Objectives Adhere strictly to shift schedules. Adhere to laid down internal policies, procedures, and processes. Work collaboratively with the team Desired Candidate Profile 1-5 years of experience in a similar role handling international non-voice processes (chats). Strong understanding of chat support, web chat, chat process, non-voice process, and international chat process. Excellent communication skills for effective interaction with customers over various channels Minimum HSC with a minimum of 6 months of relevant experience Good typing skill Passionate about customer care Able to work well under pressure and under minimum supervision. A fast learner who can work with set targets. Must be time flexible and able to work in a rotational shift system including public holidays and weekends Perks and benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 26 days (excluding 08 public holidays) Team fun activities Quarterly Team Outings How to Reach Us: Gurugram Address: Time and Venue 22nd July - 28th July , 11.00 AM - 6.00 PM Apertum Online Office address : 04th floor, Plot no. 18, sector- 44. Gurugram Haryana 122003, India. Contact Person - Meenakshi Sharma Email Id - Meenakshi.sharma@apertumo.com Contact Number - 9667243448 We look forward to meeting you!
- Coordinate with Tech for new game launches; ensure thorough testing, error-free setup, and expected game behavior. - Handling day-to-day backend operations including query resolution, content management, and escalations. - Ideate and propose promotional campaigns to acquire new users and re-engage existing ones; define goals, track metrics, and share performance reports. - Conduct regular competitor analysis to identify popular games, missing features, and opportunities for improvement. - Analyze ongoing promotions to evaluate their effectiveness based on proposed performance metrics. - Monitor user and game-level risk; review top winners, betting patterns, and escalate concerns to relevant teams. - Track GGR% churn, and other key business metrics daily/weekly/monthly; suggest action plans for growth. - Continuously review launched games to suggest gameplay, interface, or feature enhancements. - Work with Designers to create impactful promotional banners by providing creative direction and performance-based feedback. Relevance Experience in monitoring games, campaigns & users Working knowledge on CRM Relevant experience in an analyst function preferably in gaming or IT/ E com sector Preferably 1+ years of Ops support ex
Responsibilities Coordinate with Tech for new game launches; ensure thorough testing, error-free setup, and expected game behavior. Handling day-to-day backend operations including query resolution, content management, and escalations. Ideate and propose promotional campaigns to acquire new users and re-engage existing ones; define goals, track metrics, and share performance reports. Conduct regular competitor analysis to identify popular games, missing features, and opportunities for improvement. Analyze ongoing promotions to evaluate their effectiveness based on proposed performance metrics. Monitor user and game-level risk; review top winners, betting patterns, and escalate concerns to relevant teams. Track GGR%, churn, and other key business metrics daily/weekly/monthly; suggest action plans for growth. Continuously review launched games to suggest gameplay, interface, or feature enhancements. Work with Designers to create impactful promotional banners by providing creative direction and performance-based feedback. Requirements Relevance Experience in monitoring games, campaigns & users. Working knowledge on CRM. Relevant experience in an analyst function preferably in gaming or IT/ E com sector. Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports. Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus. Fluent in written and spoken English. Strong Microsoft Excel skills/ Google spreadsheet skills.
Role & responsibilities Handling customer queries on Web Chat, E-mails, and social media Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings. Handle all queries in a polite, professional manner. Probe and troubleshoot customer queries and provide a suitable and satisfactory solution. Educate customers on services and processes. Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules. Adhere to laid down internal policies, procedures, and processes. Work collaboratively with the team Desired Candidate Profile 1-6 years of experience in a similar role handling international non-voice processes (chats). Strong understanding of chat support, web chat, chat process, non-voice process, and international chat process. Excellent communication skills for effective interaction with customers over various channels. A bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Good typing skill Passionate about customer care Able to work well under pressure and under minimum supervision. A fast learner who can work with set targets. Must be time flexible and able to work in a rotational shift system including public holidays and weekends Perks and benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings
Responsibilities: Taking care of employee lifecycle processes including onboarding, off boarding, employee engagement projects, documentation and communication with employees and introducing talent retention ideas and policies in line with company processes. Identify and assess the HR needs of the business, and developing and implementing strategies to meet those needs. Managing and sharing employee reports with the team and stakeholders on a regular basis Supporting Hiring mandates as per business requirements. Acting as a point of contact and support for employees on HR-related matters such as policies, benefits, and grievances. You will be responsible for identifying opportunities to improve processes, procedures, and systems driving efficiency, and effectiveness across the department. Managing employee relations and ensuring a positive work environment for all employees. Creating a strong employer brand image for organization. Requirements: Graduation in any discipline, Post-Graduation in HR or psychology is preferred. 3-6 years of experience in HR business partner or HR Operations role preferably in a BPO environment. Strong knowledge of Indian labour laws & regulations, Talent Management, Hiring specifics, performance and wellbeing initiatives. Should be able to work independently and take end to end accountability for employee lifecycle. • Effective stakeholder management, relationship-building, and consulting expertise. Excellent in written and spoken English. Strong data management and presentation skills. Strong understanding of market intelligence Capability to manage multiple projects and meet deadlines. Available to work from office based in Andheri East, Mumbai. NOTE: PREFERABLY MALE CANDIDATES. Contact : Meenakshi Sharma Email : meenakshi.sharma@apertumo.com Number : 9667243448
Responsibilities: - Office Management: Oversee day to day office operations, ensuring that the workplace is functional, efficient, and welcoming. Taking care of maintenance, repair and organized office premises and equipments. - Vendor and Contract Management: Coordinate with external contractors and service providers for negotiation, procurement, services, maintenance, security, AMC and other facility-related services. - Safety and Compliance: Ensure compliance with local and national regulations, building codes, and safety standards. Conduct regular safety audits and drills. - Budget Management: Prepare and manage the facility budget, including forecasting expenses and tracking costs. Identify cost-saving opportunities without compromising safety or quality. - Space Planning and Layout: Coordinate space planning as per manpower planning, office layouts, and arrangements of teams or departments as needed. - Inventory Management: Maintain inventory of facility and office events, Employee Engagement related supplies, tools, and equipment. Ensure proper storage and organized workplace. - Emergency Response: Develop and maintain emergency response plans and ensure all staff are trained in safety procedures. - Team Management: Oversee Housekeeping staff and office security team providing time to time training and guidance. - Employee Support: Provide administrative support to employees, including Admin onboarding and addressing workplace needs. - Communication and Coordination: Facilitating communication between departments related to office administration and managing company events and off-sites, including travel arrangements. - Record Keeping and Documentation: Maintain accurate records, files, and databases related to administrative operations including knowledge of compliance and auditing processes. Qualifications: - A Bachelor's degree in any field. - Minimum 4-6 years of experience in facility management, building maintenance, or a related role. Proven experience in managing facilities, including maintenance, operations, and vendor management. - Good verbal and written communication skills to coordinate with internal teams and external vendors. - Ability to create clear reports and documentation. - Excel knowledge required. - Having good organising and problem-solving skills to resolve facility-related issues quickly and efficiently. - Familiarity with safety regulations, building codes, and compliance requirements related to office space. - Experience in planning, coordinating, and overseeing facility projects. - Ability to manage budgets and control costs.
Responsibilities: Responsible for the day-to-day supervision of a group of agents. Work monitoring as per organization policy. Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery. Identify performance-related issues, develop an action plan for improvement and implement corrective actions. Ensure service delivered to our customers meets Key Performance Indicator (KPIs). Communicate expectations to employees and provide timely updates. Provide subject matter expertise in handling escalations as needed. Conduct Team Meetings & briefings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities. Stay current on internal work processes, policies and procedures. Requirements: Educational Qualification: Graduation. At least 5 years of working experience in a customer service environment of which 1 year must have been in a supervisor role. Hands-on experience with managing a team of +15 agents. Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Work well under pressure and follow through on items to completion. Strong oral and written communication skills. Ability to lead team members, multi-tasking, prioritizations and meeting timelines of deliverables. Ability to mentor, coach and provide direction to team members. Willingness to work in a flexible schedule.
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