Associate / Senior Associate - Games Operations

Apertum Online

1 - 6 years

5 - 8 Lacs

Gurugram Mumbai (All Areas)

Posted:1 day ago| Platform:

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Skills Required

Retention Football creative Games operations Content Management Promotional Campaigns escalations Social Media Retention Management promotional banners monitoring games Track GGR Games Gaming Sports

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Coordinate with Tech for new game launches; ensure thorough testing, error-free setup, and expected game behavior.
Handling day-to-day backend operations including query resolution, content management, and escalations.
Ideate and propose promotional campaigns to acquire new users and re-engage existing ones; define goals, track metrics, and share performance reports.
Conduct regular competitor analysis to identify popular games, missing features, and opportunities for improvement.
Analyze ongoing promotions to evaluate their effectiveness based on proposed performance metrics.
Monitor user and game-level risk; review top winners, betting patterns, and escalate concerns to relevant teams.
Track GGR%, churn, and other key business metrics daily/weekly/monthly; suggest action plans for growth.
Continuously review launched games to suggest gameplay, interface, or feature enhancements.
Work with Designers to create impactful promotional banners by providing creative direction and performance-based feedback.

Requirements

Relevance Experience in monitoring games, campaigns & users.
Working knowledge on CRM.
Relevant experience in an analyst function preferably in gaming or IT/ E com sector.
Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports.
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.
Fluent in written and spoken English. Strong Microsoft Excel skills/ Google spreadsheet skills.

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