Associate - Customer Success (Chats)

Role & responsibilities

• Handling customer queries on Web Chat .
• Educate current and potential customers with product and service information.
• Maintain accurate customer records.
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings.
• Handle all queries in a polite, professional manner.
• Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules.
• Adhere to laid down internal policies, procedures, and processes.
• Work collaboratively with the team

Desired Candidate Profile

• 1-5 years of experience in a similar role handling international non-voice processes (chats).
• Strong understanding of chat support, web chat, chat process, non-voice process, and international chat process.
• Excellent communication skills for effective interaction with customers over various channels
• Minimum HSC with a minimum of 6 months of relevant experience
• Good typing skill
• Passionate about customer care
• Able to work well under pressure and under minimum supervision.
• A fast learner who can work with set targets.
• Must be time flexible and able to work in a rotational shift system including public holidays and weekends

Perks and benefits

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 26 days (excluding 08 public holidays)
• Team fun activities
• Quarterly Team Outings

How to Reach Us:

Gurugram Address:

Time and Venue

22nd July -

Apertum Online Office address : 04th floor, Plot no. 18, sector- 44. Gurugram Haryana 122003, India.

Contact Person -

Email Id - Meenakshi.sharma@apertumo.com

Contact Number -

We look forward to meeting you!