Job Description: Relationship Manager (RM) Department: Sales / Client Advisory / Business Development Reporting To: Sales Manager / Branch Manager / Business Head Location: Thane Role Type: Full-time Client Acquisition & Relationship Management 1. Role Overview The Relationship Manager is responsible for acquiring new clients, managing existing client portfolios, and delivering end-to-end financial advisory services. The RM ensures consistent revenue generation, high client satisfaction, and compliant operations while coordinating closely with sales, operations, and product teams. 2. Key Responsibilities A. Client Acquisition & Business Development Identify and onboard new clients through cold calls, referrals, corporate activities, and lead follow-ups. Conduct financial need analysis for prospects and recommend appropriate products. Prepare and deliver sales presentations, product demos, and investment proposals. Achieve monthly/quarterly business targets for insurance, mutual funds, SIPs, loans, demat accounts, PMS, and other financial products. B. Client Relationship Management Act as the primary point of contact for all client queries, portfolio updates, service issues, and product guidance. Build long-term, trust-based relationships with high-net-worth and retail clients. Conduct periodic portfolio reviews (monthly/quarterly) and share performance reports. Track major life events of clients (e.g., renewal reminders, birthdays, financial goals) and provide timely recommendations. Ensure high client retention and low attrition through proactive engagement. C. Sales Planning & Pipeline Management Maintain a structured sales pipeline through CRM/software. Update daily activity tracker (calls, meetings, follow-ups, proposals sent). Create weekly/monthly sales forecasts and action plans. Work with product teams to create customized solutions for clients. D. Coordination with Internal Teams Coordinate with operations for proposal submissions, policy issuance, KYC, documentation, and servicing requests. Collaborate with the underwriting and claims team for client issues. Ensure accurate documentation of onboarding forms, risk profiling, mandates, switching requests, etc. E. Compliance, Documentation & Reporting Follow all regulatory guidelines (IRDAI, SEBI, Exchanges, RBI depending on products). Conduct mandatory risk profiling and suitability checks before product recommendation. Ensure all applications are complete, error-free, and compliant. Maintain updated client records and KYC documents in the system. Report mis-selling red flags, operational discrepancies, or process gaps immediately. 3. Required Skills & Competencies A. Technical / Product Knowledge Good understanding of: Life & Health Insurance Mutual Funds (Lumpsum, SIP, STP, SWP) Equity & Demat operations PMS/AIF (optional but preferred) Loans, credit cards, and other retail financial products Knowledge of financial planning concepts like risk profiling, asset allocation, goal planning. B. Relationship & Communication Skills Excellent interpersonal, presentation, and negotiation abilities. Strong client-handling and objection-management skills. Ability to build rapport and trust quickly. C. Behavioral Skills Self-driven, result-oriented, and target-focused. Good analytical thinking for interpreting financial data. High emotional intelligence and patience with clients. Strong time management and ability to handle multiple clients simultaneously. 4. Performance Metrics (KPIs) (Optional Tell me if you want them expanded for a report) Monthly business targets achieved (Insurance, MF, Equity, etc.) Number of new clients acquired Revenue generated per client Client retention rate Cross-sell/upsell ratio Activity metrics: calls, meetings, follow-ups, proposals Portfolio review completion % Turnaround time on servicing issues Compliance score (error-free forms, correct documentation)
Position: Assistant to Operations Head Department: Operations Location: Thane Reporting To: Head Operations Experience Required: 2–5 years (preferably in BFSI / Insurance / Mutual Funds / Financial Services Operations) 1. Role Overview The Assistant to Operations Head will provide end-to-end administrative, operational, and coordination support to the Operations Head. The role ensures smooth functioning of all operational workflows across insurance, mutual funds, equity, servicing, and internal processes. The candidate will act as a bridge between the Ops Head, internal teams, and management for effective task tracking, reporting, and execution. 2. Key Responsibilities A. Operational Support & Coordination Assist the Operations Head in day-to-day activities, follow-ups, and task closures. Coordinate with internal teams: Life Insurance Ops, General Insurance Ops, MF Ops, Equity Ops, HR, Admin, Compliance, Accounts, and Sales. Track service requests from all departments and ensure timely resolution. Maintain dashboards of pending, ongoing, and completed operations tasks. Follow up with team members on deadlines and escalate delays when required. B. Process Management & Documentation Maintain all SOPs, process documents, and workflow updates for operations. Assist in creation of new processes for new product integrations (Insurance, MF, Equity, etc.). Document meeting minutes, circulate MOM, and ensure action items are updated and followed. C. Reporting & MIS Prepare weekly, monthly, and quarterly operational reports for management. Track SLAs, TATs, service issues, and operational KPIs. Consolidate data from different departments (Insurance/MF/Equity/Back Office). D. Administration & Scheduling Manage the Ops Head’s calendar, appointments, and internal/external meetings. Handle email management — drafting responses, prioritizing communications, follow-up tracking. Maintain documentation, files, and internal communication records. E. Project & Workflow Assistance Support Ops Head in new software development implementations (UI/UX testing, feedback, workflow checks). Assist in operations automation initiatives. Coordinate with tech teams to report bugs, track module progress, and test updated features. F. Quality Control & Compliance Verify documents, applications, or servicing requests before escalation/approval. Ensure adherence to compliance and company policies in operations workflows. Help monitor staff performance under operations and track work allocation. 3. Required Skills & Competencies Technical & Domain Skills Good understanding of Insurance (Life & General), Mutual Funds, and Back-Office Operations. Proficiency in MS Excel, Word, PowerPoint, and operations dashboards. Familiarity with CRM / HRMS / workflow management software. Behavioural Skills Strong communication and coordination skills. Excellent follow-up, task management, and multi-tasking ability. High attention to detail and documentation discipline. Ability to work under pressure and handle confidential data. 4. Educational Qualification Graduate/Post Graduate in Commerce, Finance, or Management preferred. Additional certifications in insurance, mutual funds, or operations management will be an advantage. 5. Key Performance Indicators (KPIs) Timely closure of tasks assigned by Ops Head. Accuracy and consistency of MIS reporting. Improvement in TATs of operations processes. Effective coordination and communication flow across departments. Quality of documentation (MOMs, SOP updates, workflow tracking).