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Home
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Eteam
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Customer Support Team Lead (Kannada & English)

Customer Support Team Lead (Kannada & English)

Eteam

1 - 5 years

3 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Kannada Team Management Team Handling Bpo Customer Service Customer Escalation Team Leadership Leadership Skills Customer Support Team Supervision team leader Bpo Voice Team Leading Skills TL Team Leading

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

About the Role:

Customer Support Team Lead

Key Responsibilities:

Lead and manage a team of customer support executives handling queries for Uber India.
Ensure team KPIs and SLAs are consistently met or exceeded.
Conduct regular team meetings, performance reviews, and coaching sessions.
Maintain accurate records using
Excel
and
Google Sheets
.
Draft professional emails and reports as needed.
Handle escalations and resolve complex customer issues effectively.
Coordinate with internal teams to ensure smooth operations.

Required Skills & Qualifications:

Minimum 1 year of experience
as a Team Lead in a
BPO or call center environment
.
Fluent in
Kannada and English
(both verbal and written).
Strong leadership, problem-solving, and decision-making skills.
Proficient in
MS Excel
,
Google Sheets
, and
email drafting
.
Excellent communication and team management abilities.
Ability to work under pressure and meet deadlines.

Additional Details:

This is a full-time, on-site role.
Interview will be conducted virtually.
Looking for
immediate joiners or candidates available within 15 days
.

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