Senior Executive/ AM- CRM (Real Estate)

Magneum Technology

3 - 7 years

3 - 4 Lacs

Noida

Posted:1 month ago| Platform:

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Skills Required

CRM Customer Relationship Aftersales After Sales Support Customer Escalation Complaint Handling Customer Queries Post Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an Senior Executive/AM CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

Role & responsibilities

Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
Coordination with bankers, channel partners, internal team, and other departments
Strategize & achieve the collection targets
Monitor the grievances and escalations received from customers
Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.

Preferred candidate profile

A bachelors degree with a minimum of 3+ years of relevant experience
Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
Familiarity with CRM software and tools.
Results-driven with a customer-centric mindset.

Interested candidates can share resume at hr@houseeazy.com or whatsapp 9560078207

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