Sales Operations Executive

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About the Role

We are looking for a detail-oriented and analytical Business/Sales Operations Executive to support our sales team through data-driven insights, CRM management, and performance reporting. The ideal candidate will bridge the gap between data and strategy, ensuring the sales function runs efficiently and effectively.

Key Responsibilities

• Manage and maintain the company CRM system, ensuring data accuracy and timely updates.
• Generate, track, and analyse sales reports and dashboards to monitor KPIs, pipeline status, and team performance.
• Create visual reports and insights using Power BI or Tableau to support management decision-making.
• Collaborate with sales, marketing, and finance teams to ensure alignment of data and reporting metrics.
• Identify gaps or inefficiencies in sales processes and suggest data-driven improvements.
• Support sales forecasting, target tracking, and performance analysis.
• Ensure timely preparation and distribution of weekly/monthly/quarterly reports.
• Work closely with leadership to provide actionable insights for strategic planning.
• Help in building quotations and customer presentations for sales opportunities.
• Build automation around CRM and sales processes to improve efficiency and accuracy.
• Control and maintain all customer data related to sales, ensuring proper documentation, accuracy, and confidentiality.

Required Skills & Qualifications

• Bachelors degree in Business Administration, Statistics, Engineering, or a related field.
• 35 years of experience in Sales Operations, Business Analysis, or Reporting roles.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho CRM, etc.).
• Strong hands-on experience with Power BI or Tableau for data visualization.
• Excellent command of Excel/Google Sheets for advanced reporting and data analysis.
• Strong analytical mindset with attention to detail and accuracy.
• Good communication and collaboration skills to work cross-functionally.