Role & responsibilities Account Management and Client Growth Identify and nurture new opportunities within existing client relationships. Ensure high client retention through exceptional IT service delivery. Build and maintain relationships with key stakeholders, including C-level executives. Conduct Quarterly Business Reviews (QBRs) to ensure client satisfaction and explore growth opportunities. Team Leadership and Development Lead a team of 10 account managers, technical consultants, and support staff. Mentor team members and drive performance to meet KPIs. Oversee resource allocation and performance management to ensure effective service delivery. Strategic Planning and Execution Develop and execute client strategies for expanding service portfolios. Collaborate with internal teams to ensure seamless service delivery and manage client escalations. Drive revenue growth through upselling and cross-selling IT services. Reporting and Analytics Track and report key performance metrics like client satisfaction, revenue growth, and team performance. Provide insights on client trends and strategic opportunities to senior leadership. Service Delivery Oversight Ensure SLAs (Service Level Agreements) are met or exceeded consistently. Handle client escalations and collaborate with project management teams for successful delivery. Preferred candidate profile 3+ years of experience in account management and client relationship roles within the IT services industry. Proven ability to identify and cultivate new business opportunities within existing accounts. Strong leadership skills with experience managing a team. Excellent interpersonal and communication skills, especially with C-level executives. Strategic mindset with a focus on driving revenue growth and service expansion. Experience in handling contract negotiations and renewals. Show more Show less

Role & responsibilities Account Management and Client Growth Identify and nurture new opportunities within existing client relationships. Ensure high client retention through exceptional IT service delivery. Build and maintain relationships with key stakeholders, including C-level executives. Conduct Quarterly Business Reviews (QBRs) to ensure client satisfaction and explore growth opportunities. Team Leadership and Development Lead a team of 10 account managers, technical consultants, and support staff. Mentor team members and drive performance to meet KPIs. Oversee resource allocation and performance management to ensure effective service delivery. Strategic Planning and Execution Develop and execute client strategies for expanding service portfolios. Collaborate with internal teams to ensure seamless service delivery and manage client escalations. Drive revenue growth through upselling and cross-selling IT services. Reporting and Analytics Track and report key performance metrics like client satisfaction, revenue growth, and team performance. Provide insights on client trends and strategic opportunities to senior leadership. Service Delivery Oversight Ensure SLAs (Service Level Agreements) are met or exceeded consistently. Handle client escalations and collaborate with project management teams for successful delivery. Preferred candidate profile 3+ years of experience in account management and client relationship roles within the IT services industry. Proven ability to identify and cultivate new business opportunities within existing accounts. Strong leadership skills with experience managing a team. Excellent interpersonal and communication skills, especially with C-level executives. Strategic mindset with a focus on driving revenue growth and service expansion. Experience in handling contract negotiations and renewals. Show more Show less

Job Summary: We are looking for a results-driven and customer-focused Key Account Manager (KAM) to manage and grow relationships with strategic clients in the IT services domain. The ideal candidate will understand client needs, build long-term partnerships, and ensure the successful delivery of tailored technology solutions. Key Responsibilities: Manage and nurture long-term relationships with key accounts in the IT services sector. Serve as the primary point of contact between the client and internal teams. Understand clients’ business needs and align our services to solve their challenges. Identify upsell and cross-sell opportunities within existing accounts. Collaborate with delivery, technical, and operations teams to ensure customer satisfaction. Develop account plans and execute growth strategies. Monitor account health and proactively address risks or issues. Prepare regular reports on account performance and forecasts. Ensure timely delivery of services and maintain high client satisfaction. Stay updated on industry trends, competitive landscape, and client market dynamics. Key Skills & Qualifications: Bachelor’s degree in Business, IT, or a related field (MBA preferred). Proven experience (5+ years) as a Key Account Manager or Client Relationship Manager in IT services. Strong understanding of IT services such as software development, cloud, infrastructure, managed services, or consulting. Exceptional communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Strong problem-solving skills with a consultative sales approach. Experience using CRM tools like Salesforce, HubSpot, or Zoho. Preferred Qualifications: Prior experience handling enterprise or Fortune 500 clients. Technical background or certifications in IT (e.g., ITIL, AWS, Azure) is a plus. Experience with international clients or working in a global delivery model. Compensation & Benefits: Competitive base salary + performance-based incentives Health insurance and other standard benefits Opportunity to work with cutting-edge technologies and global clients Flexible working environment Show more Show less