Key Account Manager - IT Services

Job Description

Job Summary: We are looking for a results-driven and customer-focused Key Account Manager (KAM) to manage and grow relationships with strategic clients in the IT services domain. The ideal candidate will understand client needs, build long-term partnerships, and ensure the successful delivery of tailored technology solutions. Key Responsibilities: Manage and nurture long-term relationships with key accounts in the IT services sector. Serve as the primary point of contact between the client and internal teams. Understand clients’ business needs and align our services to solve their challenges. Identify upsell and cross-sell opportunities within existing accounts. Collaborate with delivery, technical, and operations teams to ensure customer satisfaction. Develop account plans and execute growth strategies. Monitor account health and proactively address risks or issues. Prepare regular reports on account performance and forecasts. Ensure timely delivery of services and maintain high client satisfaction. Stay updated on industry trends, competitive landscape, and client market dynamics. Key Skills & Qualifications: Bachelor’s degree in Business, IT, or a related field (MBA preferred). Proven experience (5+ years) as a Key Account Manager or Client Relationship Manager in IT services. Strong understanding of IT services such as software development, cloud, infrastructure, managed services, or consulting. Exceptional communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Strong problem-solving skills with a consultative sales approach. Experience using CRM tools like Salesforce, HubSpot, or Zoho. Preferred Qualifications: Prior experience handling enterprise or Fortune 500 clients. Technical background or certifications in IT (e.g., ITIL, AWS, Azure) is a plus. Experience with international clients or working in a global delivery model. Compensation & Benefits: Competitive base salary + performance-based incentives Health insurance and other standard benefits Opportunity to work with cutting-edge technologies and global clients Flexible working environment Show more Show less