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Escalation Specialist

Escalation Specialist

Paradise Recruitment Consultant

2 - 5 years

4 - 5 Lacs

Noida Greater Noida

Posted:3 days ago| Platform:

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Skills Required

Escalation Specialist E commerce L3 Escalation Specialist L3 Escalation Decision Making Customer Escalation Problem Solving Complaint Handling Verbal Communication Freshdesk Communication Skills Written Communication Excellent Communication Skills Zendesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Noida, Sector 63
Grade: V7 and AboveSalary: 45,000 – 50,000 per month (CTC)Handle Level 3 customer escalations via email, calls, or CRM platforms.Act as the final resolution point for unresolved or sensitive customer complaints.

Required Candidate profile

Maintain comprehensive documentation of case resolutions in CRM tools.Ensure customer satisfaction through empathy, ownership, and clear communication.Joining: Immediate joiners preferred

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Escalation Specialist