Job Title: International Sales Executive (US Process – Night Shift) Location: Noida Shift Timing: US Shift (Night Shift – 9 PM to 6a.m AM IST) Salary Range: ₹30,000 – ₹35,000 per month + Attractive Incentives About the Role We are hiring International Sales Executives for our US process. The ideal candidate will be responsible for handling sales calls, building rapport with US-based customers, and achieving monthly sales targets. If you have excellent communication skills, a passion for selling, and the confidence to engage international clients — this is the perfect opportunity for you! Key Responsibilities Make/Receive calls to or from US customers to promote products or services. Generate qualified leads and convert them into sales. Build strong relationships with customers and ensure high satisfaction levels. Meet and exceed daily, weekly, and monthly sales targets. Record customer interactions and update details in CRM systems. Maintain process compliance and deliver a positive customer experience. Requirements Experience: 6 months – 2 years in International Voice / US Sales / BPO preferred. Education: Minimum 12th pass; graduates preferred. Communication Skills: Excellent English (spoken & written) is a must. Availability: Comfortable working in night shifts (US shift timings). Skills: Persuasion, negotiation, quick thinking, and objection handling. Added Advantage: Prior experience in outbound calling or BPO process. Benefits & Perks Fixed salary ₹30,000 – ₹35,000 per month Lucrative incentive structure 6-day working (Saturday) Paid training and ongoing performance-based bonuses Friendly and supportive work environment Fast growth opportunities in sales & leadership Job Type: Full-time Shift: Night Shift (US Process) Location Preference: On-site Why Join Us? Be a part of a fast-growing international sales team, where your hard work directly drives your success. If you love communicating, closing deals, and earning incentives, this is where you belong!
Job Title: Operations Manager (BPO) Location: Noida Employment Type: Full-Time Experience Level: 8+ Years Job Summary We are seeking a high-performing Operations Manager to lead our Tele-Sales division. You will be responsible for overseeing daily operations, ensuring all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met, and driving process improvements through data-driven insights and AI-integrated workflows. Key Responsibilities • Performance Management: Monitor real-time service levels and ensure the team consistently hits targets (CSAT, AHT, FCR, and Quality scores). • Leadership: Directly manage a team of Team Leaders and 50+ frontline associates; foster a culture of professional growth and high engagement. • Client Relations: Act as the primary point of contact for clients, leading weekly performance reviews and strategic business updates. • Operational Excellence: Identify bottlenecks in processes and implement automation or lean methodologies to improve efficiency. • Compliance: Ensure 100% adherence to guidelines the Client • Required Qualifications • Education: Bachelor’s degree in Business, Management, or a related field (MBA preferred). • Experience: Minimum of 8 years in the BPO industry, with at least 2 years in a mid-to-senior management role. • Skills: Proficiency in CRM software, workforce management tools, and advanced MS Excel. • Soft Skills: Exceptional English communication, conflict resolution, and the ability to thrive in a high-pressure, 24/7 environment. What We Offer • Competitive salary and performance-linked bonuses.
An Escalation Team role in India involvesmanaging complex, high-priority customer issues beyond frontline agents, requiring strong problem-solving, communication, and coordination to resolve quickly within SLAs, often using CRM tools, focusing on root cause analysis for process improvement, and maintaining high customer satisfaction through empathetic, professional handling of complaints across voice/non-voice channels. Key responsibilities include mediating with departments, documenting cases, training agents, and driving long-term fixes. Key Responsibilities Issue Resolution : Handle escalated customer complaints (phone, email, chat) that frontline staff can't resolve, ensuring timely closure. Internal Coordination : Work with Operations, Tech, Legal, or other teams to get necessary inputs for swift resolution. Customer Communication : Provide empathetic, professional updates, managing client expectations. Process Improvement : Analyze recurring issues, identify root causes, and suggest/implement solutions to prevent future escalations. Documentation : Maintain accurate records, case summaries, and reports in CRM systems. Training : Guide/train front-line agents on handling tough cases. Essential Skills & Qualifications Experience : Previous customer service, client servicing, or support experience. Communication : Excellent written/verbal skills in English (local languages a plus). Problem-Solving : Strong analytical skills, sense of urgency, and conflict resolution. Pressure Handling : Ability to stay calm and professional under pressure. Technical : Familiarity with CRM software and ticketing systems. Education : Minimum a Bachelor's degree. Job Title Escalation Specialist