Escalation Specialist

Acko

1 - 3 years

3 - 5 Lacs

bengaluru

Posted:6 days ago| Platform:

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Skills Required

escalations team management customer relationship customer service team handling customer support technical support operations people management skills escalation management stakeholder management team leading customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Acko is looking for Escalation Specialist to join our team
Roles and Responsibility

Handle complex customer complaints and issues professionally.
Provide excellent customer service and ensure satisfaction.
Collaborate with internal teams to resolve customer issues promptly.
Develop and implement effective solutions to improve customer experience.
Analyze customer feedback and suggest improvements.
Maintain accurate records of customer interactions and resolutions.

Job Requirements

Strong communication and problem-solving skills are essential.
Ability to work in a fast-paced environment and meet deadlines is required.
Excellent interpersonal skills and the ability to build strong relationships are necessary.
Strong analytical and critical thinking skills are needed.
Adaptability to changing situations and priorities is important.
Ability to maintain confidentiality and handle sensitive information is vital.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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