Customer Care Specialist (Supporting India & Korea Ops)

About Evident

Every discovery starts with uncovering the unknown. For over a century as Olympus, we advanced optical excellence, empowering the world’s leading scientists, physicians, and engineers to see more, know more, and achieve more.

Today, as Evident, we’re building on a century of optical superiority to create next-generation micro-imaging solutions—combining renowned optics with cutting-edge digital innovation to power scientific breakthroughs and help you move confidently from observation to insight.

Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods. In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and sophisticated manufacturing analysis.

At Evident, we are paving a new path forward in microscopy. We are helping our customers advance into a new era of discovery. We are pushing the boundaries of optical technology to fuel discovery and bring the unseen into focus.

For more information, visit www.evidentscientific.com

About the Job

The Customer Care Specialist is a versatile professional who places customers at the forefront of their responsibilities, providing comprehensive service administrative support, exceptional customer service, and valuable sales support across Australia, India and Korea. This role ensures seamless collaboration between Sales, Service and other internal functions. Korean language proficiency is a strong advantage.

Key Responsibilities:

Service Administration and Sales Order Processing

• Act as a single point of contact between Sales/Customers and internal stakeholders
• Collaborate with Bench Service Engineers to ensure smooth service delivery.
• Process Sales and Service Orders using SAP.
• Schedule and monitor bench service activities via Salesforce.
• Follow up on Purchase Orders and manage invoicing for Service and Repairs.
• Handle sales order processing and order management.
• Managing emails and customer communications.
• Answer and route phone calls from customers and sales representatives.

Loan and Demonstration Equipment Coordination

• Support Logistics with loan equipment escalations and demo unit placement.
• Assist with shipping processes and documentation for customers and internal teams.
• Resolve discrepancies identified through integrity reporting.

Personal Attributes:

• Highly organized and able to manage workload independently.
• Professional & pleasant telephone manner.
• Ability to work autonomously and collaboratively.

Experience:

• 3 - 5 years of professional experience, track record in customer service or administration support.
• Proven track record of partnering with commercial teams to drive results.

Key Skills / Core Competencies:

• Strong customer service orientation and communication skills.
• Proficient in ERP systems (SAP and CRM platforms (Salesforce).
• Technical aptitude – ability to understand market application and use of Evident equipment.
• Effective time management and job scheduling skills.
• Team player with proactive approach.
• Proficient in MS Outlook, Excel, Word, and PowerPoint.
• Fluent in English is required.
• Korean language proficiency is a strong plus.