About Evident At Evident, we are guided by the scientific spirit - innovation and exploration are at the heart of what we do. Committed to making people’s lives healthier, safer, and more fulfilling, we support our customers with solutions that solve their challenges and advance their work; whether it’s researching medical breakthroughs, inspecting infrastructure, or exposing hidden toxins in consumer products. Previously known as Olympus’ Scientific Solutions Division, we have over 100 years of history in the Micro Imaging Solutions where we advanced science, employwered breakthroughs and heped reviewd the unseen. Now as Evident, we carry that legacy toward with a renewed focus on precision, innovation and discovery. Today, we are building the workd's most advanced digital imaging tools on the foundation of our unmatched optics - enabling sharper analysis, higher resolution and faster insights than anyone else. For more information, visit www.evidentscientific.com About the Job As a subject matter expert, the incumbent should have complete technical mastery for the Microscopy business. He/she will represent Evident on various forums in India. Provide technical directions and supports complete Sales team. He/she will lead the new application requirements in accordance with our global and regional strategies. The incumbent is also required to handle seminars and presentations to customers on various platforms across the country. Key Responsibilities Provide technical expertise for Life Science and Industrial microscopy business which include but not limited to installation, testing, commissioning, repair, preventive maintenance, calibration, and troubleshooting. Provide timely, professional, and accurate information to technical enquiries received from domestic customers and distributors in the country. Provide training and presentation to customers and distributors on the use, operation, and maintenance of equipment. Develop good customer relationships to enhance business opportunities. Contribute new application information and localized marketing materials to Marketing team. Any other task & duties as assigned by the superior/management. Collaborate with the sales team to understand customer needs and recommend appropriate imaging solutions. Customize microscope systems based on user requirements (e.g., imaging software integration, measurement analysis). Support in trials, proof-of-concept studies, and evaluation reports. Stay updated with latest microscopy technologies and industry trends. Collect latest development is field of microscopy and competition products and activities. New market penetration by introducing new applications to potential customers. Impart technical expertise to Sales & Application teams from distributors. Compile competitors’ information from the market and identify Evident product advantages. Collaborate with other Technical and Application Specialist in APAC region for product knowledge and competitiveness in the market. Attend trade shows, workshops, and industry conferences as a technical expert. Provide feedback to product development teams based on field applications and user experience. Qualification & Experience Bachelor’s or master’s degree in mechanical / electrical / Electronic or equivalent. Bachelor’s or master’s degree in Biotech and Life Science. Preference to microscopy experience in respective fields. Minimum 3 years’ experience in a similar capacity or Freshers with Good Microscopy hands on experience will be preferred. Key Skills / Core Competencies Experience of working in sector of Electronics / R&D / Academia / Biotechnology / Automotive is highly preferable Experience and knowledge of Industrial and or Life science Microscopy is a plus and will be added advantage Team player with excellent written and verbal communication skills Highly organized with superior customer service skills Advanced knowledge of statistics and data analysis Proficient in the use of Microsoft Office including Microsoft Office, Microsoft Excel.
About Evident At Evident, we are guided by the scientific spirit - innovation and exploration are at the heart of what we do. Committed to making people’s lives healthier, safer, and more fulfilling, we support our customers with solutions that solve their challenges and advance their work; whether it’s researching medical breakthroughs, inspecting infrastructure, or exposing hidden toxins in consumer products. Previously known as Olympus’ Scientific Solutions Division, we have over 100 years of history in the Micro Imaging Solutions where we advanced science, employwered breakthroughs and heped reviewd the unseen. Now as Evident, we carry that legacy toward with a renewed focus on precision, innovation and discovery. Today, we are building the workd's most advanced digital imaging tools on the foundation of our unmatched optics - enabling sharper analysis, higher resolution and faster insights than anyone else. For more information, visit www.evidentscientific.com About the Job As a subject matter expert, the incumbent should have complete technical mastery for the Industrial microscopy business. He/she will represent Evident on various forums in India. Provide technical directions and supports complete Sales team. He/she will lead the new application requirements in accordance with our global and regional strategies. The incumbent is also required to handle seminars and presentations to customers on various platforms across the country. Key Responsibilities Provide technical expertise for industrial microscopy business which include but not limited to installation, testing, commissioning, repair, preventive maintenance, calibration, and troubleshooting Provide timely, professional, and accurate information to technical enquiries received from domestic customers and distributors in the country Provide training and presentation to customers and distributors on the use, operation, and maintenance of equipment Develop good customer relationships to enhance business opportunities Contribute new application information and localized marketing materials to Marketing team. Any other task & duties as assigned by the superior/management Collaborate with the sales team to understand customer needs and recommend appropriate imaging solutions. Customize microscope systems based on user requirements (e.g., imaging software integration, measurement analysis). Support in trials, proof-of-concept studies, and evaluation reports. Stay updated with latest microscopy technologies and industry trends. New market penetration by introducing new applications to potential customers Impart technical expertise to Sales & Application teams from distributors Compile competitors’ information from the market and identify Evident product advantages Collaborate with other Technical and Application Specialist in APAC region for product knowledge and competitiveness in the market Attend trade shows, workshops, and industry conferences as a technical expert. Provide feedback to product development teams based on field applications and user experience. Qualification & Experience Bachelor’s or Master’s Degree in Mechanical / Electrical / Electronic or equivalent Minimum 5 years’ experience in a similar capacity or role Key Skills / Core Competencies Experience of working in sector of Electronics / R&D / Academia / Oil & Gas / Power / Automotive is highly preferable Experience and knowledge of Industrial Microscopy industry is a plus and will be added advantage Team player with excellent written and verbal communication skills Highly organized with superior customer service skills Advanced knowledge of statistics and data analysis Proficient in the use of Microsoft Office including Microsoft Office, Microsoft Excel, Salesforce and SAP software
About Evident At Evident, we are guided by the scientific spirit, where innovation and exploration form the core of our values. Committed to improving people's lives by making them healthier, safer, and more fulfilling, we offer solutions that address our customers" challenges and drive their progress. Whether it involves researching medical breakthroughs, inspecting infrastructure, or identifying hidden toxins in consumer products, we strive to empower advancements in various fields. With a rich history spanning over a century in Micro Imaging Solutions, formerly known as Olympus Scientific Solutions Division, we have consistently advanced science, facilitated breakthroughs, and shed light on the unseen. Transitioning to Evident, we continue this legacy with a renewed emphasis on precision, innovation, and discovery. Today, we are at the forefront of developing the world's most advanced digital imaging tools, leveraging our unparalleled optics to enable sharper analysis, higher resolution, and faster insights than our competitors. For more information, please visit www.evidentscientific.com About the Job As a subject matter expert, you will be required to possess comprehensive technical mastery in the Industrial microscopy business. Your role will involve representing Evident across various forums in India, providing technical guidance and support to the Sales team, and leading the development of new application requirements in alignment with global and regional strategies. Additionally, you will be responsible for conducting seminars and presentations for customers on diverse platforms throughout the country. Key Responsibilities - Offer technical expertise for the industrial microscopy business, encompassing tasks such as installation, testing, commissioning, repair, preventive maintenance, calibration, and troubleshooting. - Provide prompt, professional, and accurate responses to technical inquiries from domestic customers and distributors. - Conduct training sessions and presentations for customers and distributors on equipment usage, operation, and maintenance. - Foster strong customer relationships to drive business growth opportunities. - Contribute new application insights and localized marketing materials to the Marketing team. - Collaborate with the sales team to understand customer requirements and recommend suitable imaging solutions. - Customize microscope systems based on user specifications, including integration with imaging software and measurement analysis. - Assist in trials, proof-of-concept studies, and evaluation reports. - Stay abreast of the latest microscopy technologies and industry trends. - Explore new market segments by introducing innovative applications to potential customers. - Provide technical guidance to Sales & Application teams from distributors. - Gather competitive intelligence from the market and identify product advantages for Evident. - Collaborate with other Technical and Application Specialists in the APAC region to enhance product knowledge and competitiveness. - Attend trade shows, workshops, and industry conferences as a technical expert. - Offer feedback to product development teams based on field applications and user experiences. Qualification & Experience - Bachelor's or Master's Degree in Mechanical/Electrical/Electronic or equivalent field. - Minimum of 5 years of experience in a similar capacity or role. Key Skills / Core Competencies - Experience in sectors such as Electronics, R&D, Academia, Oil & Gas, Power, or Automotive is highly desirable. - Knowledge and experience in the Industrial Microscopy industry are advantageous. - Team player with exceptional written and verbal communication skills. - Highly organized with superior customer service abilities. - Proficiency in statistics and data analysis. - Familiarity with Microsoft Office tools, including Microsoft Excel, Salesforce, and SAP software.,
At Evident, we are driven by the scientific spirit, where innovation and exploration form the core of our work. Our commitment lies in enhancing people's lives by making them healthier, safer, and more fulfilling. We provide solutions that address our customers" challenges and propel their work forward, whether it involves researching medical breakthroughs, examining infrastructure, or detecting hidden toxins in consumer products. With a rich history spanning over a century in Micro Imaging Solutions, formerly known as Olympus Scientific Solutions Division, we have consistently advanced science, facilitated breakthroughs, and unveiled the unseen. Under the new identity of Evident, we carry forward this legacy with a renewed emphasis on precision, innovation, and discovery. Today, we are at the forefront of developing the world's most cutting-edge digital imaging tools, leveraging our unparalleled optics to deliver sharper analysis, higher resolution, and quicker insights than any of our competitors. As a subject matter expert, you will be expected to demonstrate complete technical mastery in the field of Microscopy business. Your role will involve representing Evident across various platforms in India, providing technical guidance and support to the entire Sales team. You will lead the implementation of new application requirements in alignment with our global and regional strategies. Additionally, you will be responsible for conducting seminars and delivering presentations to customers on diverse platforms nationwide. Key Responsibilities: - Offer technical expertise for Life Science and Industrial microscopy business, encompassing tasks such as installation, testing, commissioning, repair, preventive maintenance, calibration, and troubleshooting. - Provide prompt, professional, and accurate responses to technical inquiries from domestic customers and distributors in the country. - Conduct training sessions and presentations for customers and distributors on equipment usage, operation, and maintenance. - Foster strong customer relationships to drive business growth opportunities. - Contribute new application insights and localized marketing materials to the Marketing team. - Collaborate with the sales team to comprehend customer requirements and recommend suitable imaging solutions. - Customize microscope systems based on user specifications (e.g., integration of imaging software, measurement analysis). - Support trials, proof-of-concept studies, and evaluation reports. - Stay abreast of the latest microscopy technologies and industry trends. - Monitor developments in the field of microscopy and analyze competitor products and activities. - Introduce new applications to potential customers for market expansion. - Impart technical knowledge to Sales & Application teams from distributors. - Gather competitor information from the market and highlight Evident's product advantages. - Engage with other Technical and Application Specialists in the APAC region to enhance product knowledge and competitiveness in the market. - Attend trade shows, workshops, and industry conferences as a technical expert. - Provide feedback to product development teams based on field applications and user experiences. Qualification & Experience: - Bachelor's or master's degree in mechanical/electrical/electronic or equivalent. - Bachelor's or master's degree in Biotech and Life Science. - Preference given to candidates with microscopy experience in their respective fields. - Minimum of 3 years" experience in a similar capacity, or Freshers with substantial hands-on experience in microscopy will be preferred. Key Skills / Core Competencies: - Experience in sectors such as Electronics, R&D, Academia, Biotechnology, or Automotive is highly desirable. - Familiarity with Industrial and/or Life Science Microscopy is a plus and will be advantageous. - Strong team player with exceptional written and verbal communication skills. - Highly organized with excellent customer service capabilities. - Advanced proficiency in statistics and data analysis. - Proficient in Microsoft Office applications, including Microsoft Excel.,
At Evident, the scientific spirit guides our work - innovation and exploration are at the core of our endeavors. Committed to enhancing people's well-being, safety, and fulfillment, we provide solutions that address challenges and drive progress in various fields such as medical research, infrastructure inspection, and consumer product safety assessment. Formerly known as Olympus Scientific Solutions Division with a rich history spanning over a century in Micro Imaging Solutions, we have been at the forefront of scientific advancements, supporting breakthroughs and uncovering the unseen. Under the new identity of Evident, we continue this legacy with a renewed emphasis on precision, innovation, and discovery. Our focus is on developing the world's most advanced digital imaging tools, leveraging our unparalleled optics to deliver sharper analysis, higher resolution, and quicker insights. In this role, you will serve as a subject matter expert with comprehensive technical proficiency in the Industrial microscopy business. You will represent Evident in various forums across India, offering technical guidance and support to the Sales team. Your responsibilities will include leading the identification of new application requirements in alignment with global and regional strategies. Additionally, you will conduct seminars and presentations for customers on diverse platforms throughout the country. Key Responsibilities: - Provide technical expertise in the industrial microscopy sector, encompassing installation, testing, commissioning, repair, maintenance, calibration, and troubleshooting. - Offer prompt, professional, and accurate responses to technical queries from domestic customers and distributors. - Conduct training sessions and presentations for customers and distributors regarding equipment operation, usage, and maintenance. - Foster strong customer relationships to drive business opportunities. - Contribute application insights and localized marketing content to the Marketing team. - Collaborate with the sales team to understand customer needs and recommend suitable imaging solutions. - Customize microscope systems to meet user requirements, such as integrating imaging software and conducting measurement analysis. - Assist in trials, proof-of-concept studies, and evaluation reports. - Stay abreast of the latest microscopy technologies and industry trends. - Introduce new applications to potential customers for market expansion. - Provide technical guidance to Sales & Application teams from distributors. - Gather competitor information from the market and highlight Evident product advantages. - Engage with Technical and Application Specialists in the APAC region to enhance product knowledge and competitiveness. - Participate in trade shows, workshops, and industry conferences as a technical expert. - Offer feedback to product development teams based on field applications and user feedback. Qualification & Experience: - Bachelor's or Master's Degree in Mechanical, Electrical, Electronic, or equivalent field. - Minimum of 5 years of experience in a similar role. Key Skills/Core Competencies: - Experience in Electronics, R&D, Academia, Oil & Gas, Power, or Automotive sectors is highly desirable. - Familiarity with the Industrial Microscopy industry is advantageous. - Strong team player with exceptional written and verbal communication skills. - Highly organized with superior customer service capabilities. - Proficiency in statistics and data analysis. - Proficient in Microsoft Office tools, including Excel, Salesforce, and SAP software.,
About Evident Every discovery starts with uncovering the unknown. For over a century as Olympus, we advanced optical excellence, empowering the world’s leading scientists, physicians, and engineers to see more, know more, and achieve more. Today, as Evident, we’re building on a century of optical superiority to create next-generation micro-imaging solutions—combining renowned optics with cutting-edge digital innovation to power scientific breakthroughs and help you move confidently from observation to insight. Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods. In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and sophisticated manufacturing analysis. At Evident, we are paving a new path forward in microscopy. We are helping our customers advance into a new era of discovery. We are pushing the boundaries of optical technology to fuel discovery and bring the unseen into focus. For more information, visit www.evidentscientific.com About the Job The Customer Care Specialist is a versatile professional who places customers at the forefront of their responsibilities, providing comprehensive service administrative support, exceptional customer service, and valuable sales support across Australia, India and Korea. This role ensures seamless collaboration between Sales, Service and other internal functions. Korean language proficiency is a strong advantage. Key Responsibilities: Service Administration and Sales Order Processing Act as a single point of contact between Sales/Customers and internal stakeholders Collaborate with Bench Service Engineers to ensure smooth service delivery. Process Sales and Service Orders using SAP. Schedule and monitor bench service activities via Salesforce. Follow up on Purchase Orders and manage invoicing for Service and Repairs. Handle sales order processing and order management. Managing emails and customer communications. Answer and route phone calls from customers and sales representatives. Loan and Demonstration Equipment Coordination Support Logistics with loan equipment escalations and demo unit placement. Assist with shipping processes and documentation for customers and internal teams. Resolve discrepancies identified through integrity reporting. Personal Attributes: Highly organized and able to manage workload independently. Professional & pleasant telephone manner. Ability to work autonomously and collaboratively. Experience: 3 - 5 years of professional experience, track record in customer service or administration support. Proven track record of partnering with commercial teams to drive results. Key Skills / Core Competencies: Strong customer service orientation and communication skills. Proficient in ERP systems (SAP and CRM platforms (Salesforce). Technical aptitude – ability to understand market application and use of Evident equipment. Effective time management and job scheduling skills. Team player with proactive approach. Proficient in MS Outlook, Excel, Word, and PowerPoint. Fluent in English is required. Korean language proficiency is a strong plus.
Role Overview: As a Customer Care Specialist at Evident, you will play a crucial role in providing exceptional service administrative support and valuable sales assistance across Australia, India, and Korea. Your responsibilities will include being the main point of contact between Sales/Customers and internal stakeholders, managing sales and service orders, coordinating loan and demonstration equipment, and ensuring seamless communication and collaboration between various teams. Key Responsibilities: - Act as a single point of contact between Sales/Customers and internal stakeholders. - Collaborate with Bench Service Engineers to ensure smooth service delivery. - Process Sales and Service Orders using SAP. - Schedule and monitor bench service activities via Salesforce. - Follow up on Purchase Orders and manage invoicing for Service and Repairs. - Handle sales order processing and order management. - Manage emails and customer communications. - Answer and route phone calls from customers and sales representatives. - Support Logistics with loan equipment escalations and demo unit placement. - Assist with shipping processes and documentation for customers and internal teams. - Resolve discrepancies identified through integrity reporting. Qualifications Required: - 3 - 5 years of professional experience, with a track record in customer service or administration support. - Proven experience in partnering with commercial teams to drive results. - Strong customer service orientation and communication skills. - Proficiency in ERP systems (SAP) and CRM platforms (Salesforce). - Technical aptitude to understand the market application and use of Evident equipment. - Effective time management and job scheduling skills. - Team player with a proactive approach. - Proficiency in MS Outlook, Excel, Word, and PowerPoint. - Fluent in English is required, and Korean language proficiency is a strong plus.,
Role Overview: As a Customer Care Specialist at Evident, you will play a crucial role in providing exceptional customer service, administrative support, and valuable sales assistance across Australia, India, and Korea. Your responsibilities will include acting as a central point of contact between sales/customers and internal stakeholders, managing service administration and sales order processing, coordinating loan and demonstration equipment, and ensuring seamless collaboration between various teams within the company. Your role will be instrumental in supporting the company's mission to push the boundaries of optical technology and pave the way for new discoveries in microscopy. Key Responsibilities: - Serve as a single point of contact between Sales/Customers and internal stakeholders. - Work closely with Bench Service Engineers to facilitate smooth service delivery. - Process Sales and Service Orders efficiently using SAP. - Schedule and oversee bench service activities via Salesforce. - Follow up on Purchase Orders and oversee invoicing for Service and Repairs. - Manage sales order processing and order management tasks. - Handle emails and customer communications promptly and professionally. - Answer and redirect phone calls from customers and sales representatives. Loan and Demonstration Equipment Coordination: - Assist Logistics with loan equipment escalations and demo unit placement. - Support shipping processes and documentation for customers and internal teams. - Resolve any discrepancies identified through integrity reporting. Personal Attributes: - Demonstrate high levels of organization and ability to work independently. - Maintain a professional and pleasant telephone manner. - Exhibit the capacity to work both autonomously and collaboratively. Qualifications Required: - Possess 3-5 years of professional experience with a proven track record in customer service or administration support. - Demonstrated ability to collaborate effectively with commercial teams to drive results. Key Skills/Core Competencies: - Strong customer service orientation and excellent communication skills. - Proficiency in ERP systems (SAP) and CRM platforms (Salesforce). - Technical aptitude to understand market applications and usage of Evident equipment. - Effective time management and job scheduling abilities. - Display a proactive approach and be a team player. - Proficiency in MS Outlook, Excel, Word, and PowerPoint. - Fluency in English is mandatory, while proficiency in Korean language is a strong advantage.,