Customer Care Executive

Job Title: Tally Software Support Executive Job Summary: The Tally Software Support Executive is responsible for providing technical and functional support related to TallyPrime / Tally ERP software. The role involves resolving user issues, software setup and configuration, client training, and ensuring smooth day-to-day operations for Tally users. The ideal candidate should have a background in accounts and Tally, good communication skills, and a customer-first attitude. Key Responsibilities: 🔹 Tally Software Installation & Configuration Install and activate Tally software and licenses Configure company data, GST settings, users, and security controls Assist in data migration, if required 🔹 Technical & Functional Support Handle day-to-day support calls and issues related to Tally usage Troubleshoot accounting entries, voucher errors, and reporting issues Provide solutions for GST, TDS, payroll, and other Tally modules 🔹 Client Training & Onboarding Train end-users - customers on Tally modules and shortcuts Guide clients on best practices for accounting and statutory compliance in Tally Provide demo sessions for new features (like e-invoicing, Tally on Cloud, WhatsApp integration, etc.) 🔹 Data Management & Backup Assist in taking regular backups and restoring data when needed Guide clients on maintaining data integrity and version compatibility 🔹 Documentation & Reporting Maintain a log of support issues and resolutions Escalate unresolved issues to seniors or the product support team Submit daily/weekly reports to the support manager Skills & Qualifications: ✅ Education: B.Com / BBA / BCA / M.Com or equivalent Tally Certification is a strong advantage ✅ Technical Skills: Strong knowledge of TallyPrime / Tally ERP 9 Understanding of basic accounting principles and GST/TDS Familiarity with Windows OS, basic networking, and cloud-based access (if applicable) ✅ Soft Skills: Good communication and interpersonal skills Patience and problem-solving ability Ability to work independently at client locations or remotely ✅ Experience: 0–2 years in Tally support, accounting, or client servicing Freshers with Tally certification can also apply ✅ Other Requirements: Willing to travel for onsite support Own vehicle preferred Salary & Benefits: 💰 Competitive salary based on experience 🎓 Training and learning opportunities 📈 Growth path toward Implementation, Consulting, or Product Specialist roles Let us know! 😊