About Us
Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.
About
About Ushur
I
Ushur XOS
l
Ushur GenA I
Title:
Customer Growth Operations Analyst
Location:
Bangalore
Work Mode:
Hybrid
About The Role
We are seeking a data-driven and customer-centric Customer Growth Operations Analyst to join our growing team. In this role, you will play a critical part in optimizing the customer journey, increasing retention, and driving revenue growth through data insights and scalable processes. You’ll collaborate across sales, customer success, marketing, and product to identify opportunities that enhance customer lifetime value and reduce churn.
Responsibilities
- Analyze customer behavior, segmentation, and lifecycle metrics to identify growth opportunities and risk factors.
- Partner with Customer Growth teams to design, test, and optimize internal and external facing work.
- Build dashboards and reporting frameworks to track work items.
- Support lifecycle programs with performance analysis and data-backed recommendations.
- Identify operational inefficiencies and recommend or improve tools or processes to improve scalability and performance.
- Assist in forecasting and planning initiatives related to customer health and expansion.
- Collaborate with RevOps to align customer insights with broader go-to-market strategies.
Qualifications
- Ability to communicate findings clearly to both technical and non-technical stakeholders.
- Highly organized with excellent attention to detail and a problem-solving mindset.
- Passion for efficiency and processes improvement
- Great time management and prioritization skills
- Excellent verbal and written communication skills with the ability present analysis/findings in a clear and concise manner
- Be a phenomenal teammate who thrives in a diverse distributed team
- Proactive, well-organized, and have proven attention to detail
- Have a high sense of urgency to meet milestones/ dates and deliver projects
- Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Driven, curious, self-motivated, enthusiastic and with a “can do” attitude
Why Join Us?
Thriving Company Culture
At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
Bring Your Whole Self To Work.
We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
Rest and Recharge.
We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.
Comprehensive Health Benefits.
Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.
Invest in Your Future.
We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.
Embrace Growth.
Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.
Flexible Work Options.
We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.
