Customer Analyst

As a Customer Growth Operations Analyst at Ushur, you will be a key player in enhancing the customer journey, optimizing retention, and driving revenue growth by leveraging data insights and scalable processes. Your role will involve collaborating with various teams such as sales, customer success, marketing, and product to identify opportunities that boost customer lifetime value and minimize churn. Your responsibilities will include analyzing customer behavior and metrics, working closely with Customer Growth teams to enhance internal and external processes, creating dashboards for monitoring work items, providing performance analysis for lifecycle programs, identifying operational inefficiencies and suggesting improvements, assisting in forecasting customer health and expansion initiatives, and aligning customer insights with broader go-to-market strategies in collaboration with RevOps. To excel in this role, you should possess strong communication skills to convey findings to both technical and non-technical stakeholders effectively. Your organizational skills, attention to detail, problem-solving mindset, time management abilities, and passion for process improvement will be crucial. Additionally, your ability to present analysis concisely, work well in a distributed team, meet deadlines, adapt to a fast-paced environment, and demonstrate curiosity and self-motivation will be highly valued. Join Ushur for a thriving company culture that promotes respect, inclusion, and collaboration, allowing individuals to contribute innovative ideas and make a meaningful impact. Embrace diversity and inclusivity, where every team member is valued for their unique contributions. Enjoy a healthy work-life balance with flexible paid time off, comprehensive health benefits including medical insurance coverage and wellness programs, competitive compensation, stock options, and opportunities for professional development and growth. Embrace a growth mindset at Ushur and explore various learning resources, certification courses, and development opportunities to enhance your skills and contribute to the company's success. Benefit from flexible work options that support collaboration and personal well-being, ensuring a fulfilling and rewarding experience as part of the Ushur team.,