Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end. Role Our fast-growing team is seeking a Manager of SRE to join us as we pioneer Customer Experience Automation TM as an Industry category As the Manager of SRE you will be responsible for two important charters Operate and manage Ushur’s production cloud Build a white-glove customer support and incident management function The ideal candidate for this role will be passionate about building a healthy high-performing team, and bring strong technical leadership, a customer-centric focus, and results-oriented action. You will begin as a player/coach while building and continuously improving execution, processes, tools/technology and analytics. Responsibilities Build and Manage a world-class SRE team. Design a 24x7 follow-the-sun organization including seamless handover across regions. Mentor and grow team focused on delivering white glove support and incident management service. Drive data-driven SRE strategy by defining and prioritizing SRE Objectives and Key Results (OKRs) aligned with company mission. This includes setting measurable targets for key service level agreements Manager Enterprise Support function to deliver exceptional white glove experiences at scale in close partnership with our Customer Success, Solution Consulting and Engineering teams Responsible for ensuring that the Ushur platform runs reliably in production. Partner with the DevOps, Security and Engineering teams to automate deployment, monitoring and observability of the production cloud. Bring deep technical expertise in Ushur Customer Experience Automation Provide customers with ongoing technical support and incident management for complex issues and support escalations Optimize and automate support processes including improving the reliability of on-call processes, managing incidents, updating runbooks and documentation, reviewing RCAs and recommending solutions to prevent the recurrence and severity of incidents Cross-functionally to drive positive customer outcomes. Engage with Product, Sales, Customer Success, Solution Consulting, Security, and Engineering, as necessary to make customers successful on our platform Qualifications 5+ years of experience of SRE/CloudOps Manager/Lead role in Enterprise SaaS Track record of developing and mentoring great talent, building and motivating high-achieving teams. Ability to lead diverse teams across multiple time zones Business Acumen - Ability to quickly grasp and adapt to a variety of customer verticals, geographies, and business structures Excellent verbal, written, and presentation skills with the ability to absorb complex technical concepts and communicate them to a non-technical audience Highly organized, collaborative and detail-oriented Deep experience with AWS cloud services, Kubernetes , REST APIs, Linux Experience with DevOps processes and Build deployment, and orchestration technologies Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude Benefits Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! Rest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Day (aka a day off to care for yourself) and more! Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life Why join us? We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates Show more Show less
Role: GRC Lead Location: Bangalore About Us Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end. Location: Bangalore Work Mode: Hybrid The Role Ushur is looking for a motivated, passionate, GRC Lead. The GRC Lead will be working with the GRC Director to implement GRC initiatives and charter for Ushur. Implement processes to ensure that protection, compliance & certifications are maintained in the organization in an ongoing manner. Where necessary, the consultant should assist the GRC director to acquire new certifications & compliances, to initiate & support ongoing audits, to mention a few. You will collaborate across various teams and offer support & guidance to product management, customer success & support, system architects, engineering development and quality assurance teams. Responsibilities ● Responsible for implementing the GRC charter in order to improve the overall security & compliance posture of the organization ● Work with external security & related disciplines consultants and will be a part of developing the security mindset of our teams ● Support & nurture regulations such as CCPA, GDPR, HIPAA, HITRUST, etc. ● Support certification and compliance audit activities e.g., SOC2, HITRUST, ISO 27001 and PCI-DSS ● Contribute towards organization security, focusing on our product & our corporate security hygiene ● Establish policies, procedures, and guidelines. ● Subject matter expert when it comes to security & GRC practices ● Continuous alignment and improvement of the GRC processes with various stakeholders, leveraging existing GRC tools in place, finding out what more is required to support our business processes and keep working around overall security governance, risk management, and various audits all year around. Qualifications ● At least 8-10 years of experience in IT with a minimum 3 years in security/ GRC ● Skills in Cloud Concepts, Cloud Security and SaaS Security ● Experience working in an AWS cloud environment is a must ● Experience in drafting policies, procedures, and reports ● Experience with Security Operations will be an advantage ● Must have performed compliance Tasks e.g., involved in assessments, risk management, audits, drafting policies, procedures, and reports ● Knowledge of organization accreditation/certifications e.g., SOC2/ ISO 27001/ PCI DSS etc. ● Knowledge of different types of frameworks, regulations, standards, and best practices e.g., NIST CSF, CSA, CIS, HITRUST etc. ● Prior experience using the GRC tool will be an advantage ● DevSecOps/ DevOps Skills ● Security Testing Knowledge e.g., SAST, DAST, VAPT etc. ● Vulnerability Management Skills ● Knowledge of Data Security and Privacy ● Knowledge of the Incident Response process ● Prior experience of involvement in control implementation will be an advantage ● Knowledge of DR, BCP, Malware campaign, advisory etc. ● Knowledge of EDR, MDR, DLP and any other endpoint protection tool ● Knowledge of any automation, standardization and templatization skills will be an advantage ● Knowledge of industry regulation on security and privacy e.g., GDPR, CCPA, DPDP etc. Benefits ● Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. ● Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! ● Rest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Day (aka a day off to care for yourself) and more! ● Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office ● Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow. ● Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life. Why join us? We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.
About Us Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. About About Ushur I Ushur XOS l Ushur GenA I Title: Customer Growth Operations Analyst Location: Bangalore Work Mode: Hybrid About The Role We are seeking a data-driven and customer-centric Customer Growth Operations Analyst to join our growing team. In this role, you will play a critical part in optimizing the customer journey, increasing retention, and driving revenue growth through data insights and scalable processes. You’ll collaborate across sales, customer success, marketing, and product to identify opportunities that enhance customer lifetime value and reduce churn. Responsibilities Analyze customer behavior, segmentation, and lifecycle metrics to identify growth opportunities and risk factors. Partner with Customer Growth teams to design, test, and optimize internal and external facing work. Build dashboards and reporting frameworks to track work items. Support lifecycle programs with performance analysis and data-backed recommendations. Identify operational inefficiencies and recommend or improve tools or processes to improve scalability and performance. Assist in forecasting and planning initiatives related to customer health and expansion. Collaborate with RevOps to align customer insights with broader go-to-market strategies. Qualifications Ability to communicate findings clearly to both technical and non-technical stakeholders. Highly organized with excellent attention to detail and a problem-solving mindset. Passion for efficiency and processes improvement Great time management and prioritization skills Excellent verbal and written communication skills with the ability present analysis/findings in a clear and concise manner Be a phenomenal teammate who thrives in a diverse distributed team Proactive, well-organized, and have proven attention to detail Have a high sense of urgency to meet milestones/ dates and deliver projects Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Driven, curious, self-motivated, enthusiastic and with a “can do” attitude Why Join Us? Thriving Company Culture At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self To Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge. We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it. Comprehensive Health Benefits. Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office. Invest in Your Future. We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey. Embrace Growth. Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources. Flexible Work Options. We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.
As a Customer Growth Operations Analyst at Ushur, you will be a key player in enhancing the customer journey, optimizing retention, and driving revenue growth by leveraging data insights and scalable processes. Your role will involve collaborating with various teams such as sales, customer success, marketing, and product to identify opportunities that boost customer lifetime value and minimize churn. Your responsibilities will include analyzing customer behavior and metrics, working closely with Customer Growth teams to enhance internal and external processes, creating dashboards for monitoring work items, providing performance analysis for lifecycle programs, identifying operational inefficiencies and suggesting improvements, assisting in forecasting customer health and expansion initiatives, and aligning customer insights with broader go-to-market strategies in collaboration with RevOps. To excel in this role, you should possess strong communication skills to convey findings to both technical and non-technical stakeholders effectively. Your organizational skills, attention to detail, problem-solving mindset, time management abilities, and passion for process improvement will be crucial. Additionally, your ability to present analysis concisely, work well in a distributed team, meet deadlines, adapt to a fast-paced environment, and demonstrate curiosity and self-motivation will be highly valued. Join Ushur for a thriving company culture that promotes respect, inclusion, and collaboration, allowing individuals to contribute innovative ideas and make a meaningful impact. Embrace diversity and inclusivity, where every team member is valued for their unique contributions. Enjoy a healthy work-life balance with flexible paid time off, comprehensive health benefits including medical insurance coverage and wellness programs, competitive compensation, stock options, and opportunities for professional development and growth. Embrace a growth mindset at Ushur and explore various learning resources, certification courses, and development opportunities to enhance your skills and contribute to the company's success. Benefit from flexible work options that support collaboration and personal well-being, ensuring a fulfilling and rewarding experience as part of the Ushur team.,
As a Lead Solution Engineer based in Bangalore with 6-10 years of experience, your primary responsibility is to collaborate with customers to analyze detailed requirements and document them accurately. You will be leading a team of solution engineers to design, implement, and test software solutions using various technologies. Your role involves providing technical leadership, mentoring team members, and ensuring the successful delivery of solutions. You will be actively involved in the solution design and implementation process, guiding development teams, addressing technical challenges, and ensuring that the implemented solutions meet quality standards and business requirements. It is essential to design innovative solutions that align with client needs and industry best practices. In this role, you will collaborate closely with cross-functional teams, including project managers, Solution Architects, Infrastructure Engineers, and QA, to ensure the successful delivery of projects. Conducting code and solution reviews, optimizing performance, and troubleshooting to maintain high-quality standards are key aspects of your responsibilities. Your qualifications include a Bachelor's degree in Computer Science, Engineering, or related fields, with a preference for a Master's degree. You should have at least 5 years of demonstrable experience in programming languages like Java, Python, Go, or C++. An in-depth understanding of software development methodologies, design patterns, and best practices is essential. Experience with integrating ecosystems such as Salesforce and ServiceNow is highly preferable. Additionally, proficiency in developing solutions using cloud technologies like AWS, Azure, or Google Cloud is desirable. You should be highly skilled in REST API implementation and developing robust web services that ensure data integrity and efficient performance. Your ability to stay updated on emerging technologies and industry trends, recommending new tools and methodologies to enhance development processes, is crucial. Working closely with the Site Reliability Engineering team to define alert-ability aspects of solutions for monitoring in the production environment is also part of your responsibilities. You must keep a close watch on compliance and security requirements of customers, ensuring solutions adhere to the necessary standards. Your problem-solving abilities, attention to detail, and excellent communication and interpersonal skills will be essential to thrive in this fast-paced, collaborative environment.,
About Us Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. About About Ushur I Ushur XOS l Ushur GenA I Location: Bangalore Work Mode: Hybrid Experience : 6- 10 Yrs The Role The Customer Growth team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a Customer Growth Operations Manager at Ushur, your mission will be to drive the effectiveness and efficiency of our Customer Growth teams and to turn both internal and customer data into insights to enable actionable business decisions. You will report into the Director of Customer Growth Operations and Analytics and work with them in defining metrics and tools, in implementing processes that scale, and in building a stellar customer analytics program. Responsibilities Data and Metrics Define and continuously improve team metrics and availability of data Build internal metrics for leadership and GTM teams through dashboards and presentations Assist in measurement and management of customer satisfaction initiatives Interpret data, analyze results and generate actionable insights using statistical techniques Identify, analyze and interpret trends or patterns in complex data sets Create polished, customer ready data visualization dashboards and reports to drive actionable business decisions Acquire data from multiple data sources and maintain databases/data systems Identify gaps between existing and desired metrics, implement best practices in scalable data reporting, and develop and communicate new reports to internal teams Work with CSMs across multiple concurrent projects Wear the business hat and deliver solutions that fit customer needs while working across engineering and data science teams Partner with data science teams to ensure data accuracy Consistently detail the analysis, results and data processes, which can be reused by the team Always be on the lookout to automate and improve existing data processes for quicker turnaround and high efficiency Take pride & complete ownership of the data analytics built and have a passion for high quality data Support in producing collateral for and delivering analytics training for both internal teams and customers Processes and Tools Manage and drive adoption of CS tools, including reporting and dashboards for key business measures and performance Assist in the definition and automation of playbooks Define systems and cross functional processes that drive consistency, productivity, efficiency, and visibility across the entire Customer Growth Organization Organize and manage technical collateral – Use Case/POC library, solution documents, best practice documents, training materials People Provide materials and data that help Customer Growth teams work more effectively Drive knowledge transfer across teams Help foster company-wide culture of Customer Success Qualifications 5+ years experience in analytics, operations, and/or project management Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation. Strong analytics, operational, and project management foundation Passion for data and for designing processes that scale Expertise in data visualization tools and techniques Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions Enjoys “getting their hands dirty” by digging into complex operations Takes high degree of ownership over their work Excellent verbal, written and presentation skills with professional presence Strong listening skills and empathy; open to input from other team members and departments Ability to lead through influence Highly organized, collaborative and detail oriented Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering) Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude Benefits Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! Rest and Relaxation. 20 days of flexible leaves per year. Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow. Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life. Why join us? We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.
Title: Customer Growth Operations Manager About Us Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. About About Ushur I Ushur XOS l Ushur GenA I Location: Bangalore Work Mode: Hybrid Experience : 6- 10 Yrs The Role The Customer Growth team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a Customer Growth Operations Manager at Ushur, your mission will be to drive the effectiveness and efficiency of our Customer Growth teams and to turn both internal and customer data into insights to enable actionable business decisions. You will report into the Director of Customer Growth Operations and Analytics and work with them in defining metrics and tools, in implementing processes that scale, and in building a stellar customer analytics program. Responsibilities Data and Metrics Define and continuously improve team metrics and availability of data Build internal metrics for leadership and GTM teams through dashboards and presentations Assist in measurement and management of customer satisfaction initiatives Interpret data, analyze results and generate actionable insights using statistical techniques Identify, analyze and interpret trends or patterns in complex data sets Create polished, customer ready data visualization dashboards and reports to drive actionable business decisions Acquire data from multiple data sources and maintain databases/data systems Identify gaps between existing and desired metrics, implement best practices in scalable data reporting, and develop and communicate new reports to internal teams Work with CSMs across multiple concurrent projects Wear the business hat and deliver solutions that fit customer needs while working across engineering and data science teams Partner with data science teams to ensure data accuracy Consistently detail the analysis, results and data processes, which can be reused by the team Always be on the lookout to automate and improve existing data processes for quicker turnaround and high efficiency Take pride & complete ownership of the data analytics built and have a passion for high quality data Support in producing collateral for and delivering analytics training for both internal teams and customers Processes and Tools Manage and drive adoption of CS tools, including reporting and dashboards for key business measures and performance Assist in the definition and automation of playbooks Define systems and cross functional processes that drive consistency, productivity, efficiency, and visibility across the entire Customer Growth Organization Organize and manage technical collateral – Use Case/POC library, solution documents, best practice documents, training materials People Provide materials and data that help Customer Growth teams work more effectively Drive knowledge transfer across teams Help foster company-wide culture of Customer Success Qualifications 5+ years experience in analytics, operations, and/or project management Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation. Strong analytics, operational, and project management foundation Passion for data and for designing processes that scale Expertise in data visualization tools and techniques Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions Enjoys “getting their hands dirty” by digging into complex operations Takes high degree of ownership over their work Excellent verbal, written and presentation skills with professional presence Strong listening skills and empathy; open to input from other team members and departments Ability to lead through influence Highly organized, collaborative and detail oriented Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering) Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude Benefits Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! Rest and Relaxation. 20 days of flexible leaves per year. Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow. Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life. Why join us? We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.
The company Ushur delivers the world's first Customer Experience Automation platform tailored for regulated industries. Ushur's focus is on providing ideal self-service experiences by infusing intelligence into digital interactions, resulting in delightful and impactful customer engagements. With a compliance-ready infrastructure, Ushur specializes in creating vertical AI Agents for healthcare, financial services, and insurance sectors. As the GRC Lead at Ushur, you will collaborate with the GRC Director to execute GRC initiatives and strategies. Your primary responsibilities will include implementing processes to uphold protection, compliance, and certifications within the organization. You will work towards acquiring new certifications, supporting audits, and ensuring ongoing compliance. This role will require close collaboration with various teams, offering guidance to product management, customer success, system architects, engineering, and quality assurance teams. Key Responsibilities: - Implementing the GRC charter to enhance the overall security and compliance posture of the organization. - Collaborating with external security consultants to develop a security-conscious mindset within the teams. - Supporting and adhering to regulations such as CCPA, GDPR, HIPAA, HITRUST, etc. - Assisting in certification and compliance audit activities like SOC2, HITRUST, ISO 27001, and PCI-DSS. - Contributing to product and corporate security hygiene. - Establishing policies, procedures, and guidelines. - Serving as a subject matter expert in security and GRC practices. - Continuously improving GRC processes in alignment with stakeholders and existing tools. Qualifications: - 8-10 years of IT experience with a minimum of 3 years in security/GRC. - Proficiency in Cloud Concepts, Cloud Security, and SaaS Security. - Experience in an AWS cloud environment is essential. - Ability to draft policies, procedures, and reports. - Familiarity with Security Operations is advantageous. - Hands-on experience in compliance tasks, assessments, risk management, and audits. - Knowledge of organization accreditations/certifications like SOC2, ISO 27001, PCI DSS. - Understanding of frameworks, regulations, standards, and best practices such as NIST CSF, CSA, CIS, HITRUST. - Prior exposure to GRC tools is a plus. - Skills in DevSecOps/DevOps, security testing, vulnerability management, data security, incident response, etc. - Awareness of industry regulations on security and privacy like GDPR, CCPA, DPDP. Join Us for: - Thriving Company Culture that values respect, inclusion, and collaboration. - Diversity and inclusivity in an innovative and supportive environment. - Work-life balance with flexible paid time off and wellness initiatives. - Comprehensive Health Benefits including medical insurance and wellness programs. - Competitive compensation, stock options, and growth opportunities. - Emphasis on lifelong learning with certification courses and professional development support. - Flexible Work Options to support collaboration and personal well-being, either in-office or hybrid model.,
Ushur delivers the worlds first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. Title: GRC Lead Experience: 8-10 Years Location: Bangalore Work Mode: Hybrid About The Role Ushur is looking for a motivated, passionate, GRC Lead. The GRC Lead will be working with the GRC Director to implement GRC initiatives and charter for Ushur. Implement processes to ensure that protection, compliance & certifications are maintained in the organization in an ongoing manner. Where necessary, the consultant should assist the GRC director to acquire new certifications & compliances, to initiate & support ongoing audits, to mention a few. You will collaborate across various teams and offer support & guidance to product management, customer success & support, system architects, engineering development and quality assurance teams. Responsibilities Responsible for implementing the GRC charter in order to improve the overall security & compliance posture of the organization. Work with external security & related disciplines consultants and will be a part of developing the security mindset of our teams Support & nurture regulations such as CCPA, GDPR, HIPAA, HITRUST, etc. Support certification and compliance audit activities e.g., SOC2, HITRUST, ISO 27001 and PCI-DSS Contribute towards organization security, focusing on our product & our corporate security hygiene Establish policies, procedures, and guidelines. Subject matter expert when it comes to security & GRC practices Continuous alignment and improvement of the GRC processes with various stakeholders, leveraging existing GRC tools in place, finding out what more is required to support our business processes and keep working around overall security governance, risk management, and various audits all year around. Qualifications At least 8-10 years of experience in IT with a minimum 3 years in security/ GRC Skills in Cloud Concepts, Cloud Security and SaaS Security Experience working in an AWS cloud environment is a must Experience in drafting policies, procedures, and reports Experience with Security Operations will be an advantage Must have performed compliance Tasks e.g., involved in assessments, risk management, audits, drafting policies, procedures, and reports Knowledge of organization accreditation/certifications e.g., SOC2/ ISO 27001/ PCI DSS etc. Knowledge of different types of frameworks, regulations, standards, and best practices e.g., NIST CSF, CSA, CIS, HITRUST etc. Prior experience using the GRC tool will be an advantage DevSecOps/ DevOps Skills Security Testing Knowledge e.g., SAST, DAST, VAPT etc. Vulnerability Management Skills Knowledge of Data Security and Privacy Knowledge of the Incident Response process Prior experience of involvement in control implementation will be an advantage Knowledge of DR, BCP, Malware campaign, advisory etc. Knowledge of EDR, MDR, DLP and any other endpoint protection tool Knowledge of any automation, standardization and templatization skills will be an advantage Knowledge of industry regulation on security and privacy e.g., GDPR, CCPA, DPDP etc. Why Join Us Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge: We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it. Comprehensive Health Benefits: Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office. Invest in Your Future: We offer competitive compensation and stock options to give you a stake in Ushurs success. Youll grow with us while contributing meaningfully to our journey. Embrace Growth: Growth Mindset is one of our core values we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. Youll also have access to the Ushur Communitys vast learning resources. Flexible Work Options: We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being. Show more Show less
You will be joining Ushur as an AI Application Engineer, contributing to the development of AI-powered language intelligence, conversational automation, and document intelligence stacks. In this role, you will collaborate with a high-impact team to create ML applications, work with AI/ML stacks, and engage with customers regularly. Your responsibilities will include designing, developing, and supporting AI/ML solutions for enterprises using Ushur's ExperienceOS micro-engagement Platform. Working closely with the Ushur AI Lab team, you will design and implement AI agents focused on intelligent document processing and conversational AI applications. Collaboration with a diverse team of engineers, architects, developers, testers, and machine learning engineers will be essential to deliver innovative digital experiences at scale. Additionally, you will engage with clients to understand their requirements, translate them into detailed solutions, and leverage ML models within the Ushur LLM stack. To excel in this role, you must possess a Bachelor's or Master's degree in Computer Science, Statistics, or a related technical field. You should have at least 2 years of experience in Natural Language Processing (NLP) and direct customer interaction. Proficiency in Python or Java programming languages, along with experience in contemporary ML frameworks such as Pytorch and Tensorflow, is required. Strong communication skills, both verbal and written, are essential for effectively engaging with customers and internal teams. While not mandatory, having a Master's degree in Applied Math/Computer Science or prior experience in training customers on developed features would be advantageous. Ushur offers a vibrant company culture that values respect, inclusion, and collaboration, providing an environment where individuals can thrive and make a meaningful impact. We support work-life balance with flexible paid time off, comprehensive health benefits, and opportunities for professional growth and development. Join us at Ushur and be part of a dynamic team that celebrates diversity, encourages innovation, and fosters personal and professional growth.,
Title: AI Application Engineer (Client Facing) Job Description Ushur delivers the worlds first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. Experience: 5-8 Years Location: Bangalore Work Mode: Hybrid The Role Ushur is seeking an AI Application Engineer to join a high-impact team to build our AI-powered language intelligence, conversational automation and document intelligence stacks. We are looking for a technically strong engineer who develops ML applications, works with our existing AI/ML stack and also interfaces with our customers on a regular basis. This role requires frequent interactions with customers and prior experience directly working with customers on a regular basis is a must-have for this profile. Responsibilities Design, Develop and support AI/ML powered solutions for enterprises based on the Ushurs ExperienceOS micro-engagement Platform. Work closely with the Ushur AI Lab team to design and implement LLM-powered, multi-skilled AI agents around intelligent document processing and conversational AI applications. Collaborate with the team of talented engineers involved in various disciplines around the product including Architects, Developers, Testers and Machine Learning Engineers. As part of this role, your responsibilities will include client interaction to identify high-level requirements and translate them into detailed solutions. You will leverage various ML models and agents within Ushur LLM stack to deliver compelling digital experiences Work with DevOps, QA and other teams to deliver programs successfully. Support technical enablement sessions to educate our customers/Solution Consultants about the various AI capabilities within the Ushur platform. Qualifications Bachelors/Masters degree in Computer Science, Statistics or related technical field. 2+ years of experience in Natural Language Processing (NLP) domain 2+ years of experience in directly working with customers, interfacing with customers on a regular basis and being willing to lead conversations with customers Strong programming skills in Python or Java and experience with contemporary ML frameworks (Pytorch, Tensorflow) Must have worked with LLMs, Prompt engineering, prompt tuning and have ability to work with LLMs on a daily basis to solve customers problems. Excellent verbal and written communication skills Nice-to-haves M.S in Applied Math/Computer Science or other Data science related disciplines Prior experience with training customers on the features developed by the team Why Join Us Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge: We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it. Comprehensive Health Benefits: Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office. Invest in Your Future: We offer competitive compensation and stock options to give you a stake in Ushurs success. Youll grow with us while contributing meaningfully to our journey. Embrace Growth: Growth Mindset is one of our core values we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. Youll also have access to the Ushur Communitys vast learning resources. Flexible Work Options: We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being. Show more Show less
About Us Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. About About Ushur I Ushur XOS l Ushur GenA I Location: Bangalore Work Mode: Hybrid Experience : 6- 10 Yrs The Role The Customer Growth team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a Customer Growth Operations Manager at Ushur, your mission will be to drive the effectiveness and efficiency of our Customer Growth teams and to turn both internal and customer data into insights to enable actionable business decisions. You will report into the Director of Customer Growth Operations and Analytics and work with them in defining metrics and tools, in implementing processes that scale, and in building a stellar customer analytics program. Responsibilities Data and Metrics Define and continuously improve team metrics and availability of data Build internal metrics for leadership and GTM teams through dashboards and presentations Assist in measurement and management of customer satisfaction initiatives Interpret data, analyze results and generate actionable insights using statistical techniques Identify, analyze and interpret trends or patterns in complex data sets Create polished, customer ready data visualization dashboards and reports to drive actionable business decisions Acquire data from multiple data sources and maintain databases/data systems Identify gaps between existing and desired metrics, implement best practices in scalable data reporting, and develop and communicate new reports to internal teams Work with CSMs across multiple concurrent projects Wear the business hat and deliver solutions that fit customer needs while working across engineering and data science teams Partner with data science teams to ensure data accuracy Consistently detail the analysis, results and data processes, which can be reused by the team Always be on the lookout to automate and improve existing data processes for quicker turnaround and high efficiency Take pride & complete ownership of the data analytics built and have a passion for high quality data Support in producing collateral for and delivering analytics training for both internal teams and customers Processes and Tools Manage and drive adoption of CS tools, including reporting and dashboards for key business measures and performance Assist in the definition and automation of playbooks Define systems and cross functional processes that drive consistency, productivity, efficiency, and visibility across the entire Customer Growth Organization Organize and manage technical collateral – Use Case/POC library, solution documents, best practice documents, training materials People Provide materials and data that help Customer Growth teams work more effectively Drive knowledge transfer across teams Help foster company-wide culture of Customer Success Qualifications 5+ years experience in analytics, operations, and/or project management Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation. Strong analytics, operational, and project management foundation Passion for data and for designing processes that scale Expertise in data visualization tools and techniques Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions Enjoys “getting their hands dirty” by digging into complex operations Takes high degree of ownership over their work Excellent verbal, written and presentation skills with professional presence Strong listening skills and empathy; open to input from other team members and departments Ability to lead through influence Highly organized, collaborative and detail oriented Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering) Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude Benefits Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! Rest and Relaxation. 20 days of flexible leaves per year. Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow. Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life. Why join us? We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.
About Us Ushur delivers the worlds first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. About About Ushur I Ushur XOS l Ushur GenA I Title: SecOps Engineer Experience: 3-5 Years Location: Bangalore Work Mode: Hybrid About The Role We&aposre seeking a highly skilled and proactive Security Operations (SecOps) Engineer to enhance the security of our SaaS platform, applications, and cloud infrastructure. In this role, you will be on the front lines of our defense, leading security testing, managing cloud and network defenses, and integrating security practices directly into our development pipelines. This position requires a detail-oriented professional with a passion for staying ahead of emerging threats and a talent for collaboration. Responsibilities Application & Cloud Security: Conduct comprehensive web application security testing for every monthly release, focusing on OWASP Top 10 risks. You will also be responsible for administering and optimizing our AWS security controls, including Security Hub, GuardDuty, and IAM policies, as well as managing and fine-tuning our Akamai Web Application Firewall (WAF). Vulnerability Management: Operate and manage static analysis tools like Snyk and SonarQube to perform SAST and SCA. You&aposll monitor for CVEs, track end-of-life (EoL) components, and ensure open-source license compliance. DevSecOps Integration: Integrate security controls and automation into our Kubernetes environment and CI/CD pipelines using Jenkins and GitHub. You will also develop automation scripts with Python to streamline testing and security enforcement. Collaboration & Advocacy: Act as a security advocate, translating complex security issues into clear, actionable insights for technical and non-technical teams. You&aposll partner with developers to guide them on vulnerability remediation and help foster a security-conscious culture. Qualifications Required Skills and Experience: Experience: 35 years in a security engineering, application security, or penetration testing role. Security Principles: Strong, hands-on experience with VAPT, vulnerability patching, OWASP Top 10, and an understanding of core security principles. Cloud & DevSecOps: Proficiency in AWS security services and experience with Kubernetes, CI/CD pipelines, Jenkins, and GitHub. Tools: Practical experience with security scanning tools like Snyk and SonarQube, and WAF platforms like Akamai. Technical Skills: Strong scripting abilities in Python and experience with Linux/CentOS environments. Soft Skills: Excellent communication, documentation, and presentation skills. Preferred Qualifications: Certifications: Professional security certifications (e.g., CEH, OSCP) or AWS security certifications. Infrastructure as Code (IaC): Knowledge of Docker, Kubernetes, and Terraform. GRC: Familiarity with security frameworks (e.g., NIST, ISO 27001), risk assessments, and compliance auditing. Emerging Tech: Experience with securing AI products and data warehousing environments. Why Join Us Thriving Company Culture At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self To Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge. We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it. Comprehensive Health Benefits. Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office. Invest in Your Future. We offer competitive compensation and stock options to give you a stake in Ushurs success. Youll grow with us while contributing meaningfully to our journey. Embrace Growth. Growth Mindset is one of our core values we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. Youll also have access to the Ushur Communitys vast learning resources. Flexible Work Options. We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being. Show more Show less
Job Description Ushur delivers the worlds first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. Title: Application Engineer Experience: 2-4 Years Location: Bangalore Work Mode: Hybrid The Role As an Application Engineer, you will be responsible for hands-on technical implementation of Ushurs solutions, configuring workflows, integrating APIs, and ensuring smooth deployment of our platform. This role requires deep technical expertise and strong execution skills. Youll work closely with Technical Consultants, Solution Architects, Project Managers, Customer Success Managers, and other internal teams to ensure seamless implementations that align with best practices and scalability. You will be part of the growing team and collaborative environment where your opinion and ideas matter. Responsibilities Build & Configure Solutions: Develop and implement complex workflows using Ushur Platform and industry best practices. Technical Implementation: Leverage your technical expertise to implement software solutions for marquee customers by setting up integrations, configuring APIs, and ensuring seamless data flows. Documentation: Create solution and technical documentation, including ERDs, data flow diagrams, and process flows. Testing & Troubleshooting: Conduct unit testing, support UAT, and resolve technical issues to ensure smooth deployments. Platform Expertise: Become a subject matter expert in Ushurs platform, supporting product development and enhancements. Process Optimization: Identify and implement best practices to improve efficiency in implementation. Supporting Multiple Customers & Projects: Support multiple projects across various clients by understanding business requirements and designing scalable, end-to-end solutions. Cross-Team Collaboration: Work closely with Technical Consultants, Product, and Engineering teams to refine and optimize solutions. Qualifications Bachelor&aposs degree in Computer Science or equivalent experience. 2-4 years of experience designing technical solutions for cloud applications. Experience in software development. Python or Java. Skilled with REST APIs and Postman tools. Diligent in Agile delivery. Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365. Familiarity with cloud services, preferably Amazon AWS Solid organizational skills, including attention to detail and multi-tasking. Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel. Strong problem solving and negotiation skills. Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge. Customer-first behavior Strong verbal, written, and presentation skills Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a can do attitude Why Join Us Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge: We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it. Comprehensive Health Benefits: Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office. Invest in Your Future: We offer competitive compensation and stock options to give you a stake in Ushurs success. Youll grow with us while contributing meaningfully to our journey. Embrace Growth: Growth Mindset is one of our core values we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. Youll also have access to the Ushur Communitys vast learning resources. Flexible Work Options: We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being. Show more Show less
About Us Ushur delivers the worlds first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. About About Ushur I Ushur XOS l Ushur GenA I Title: Senior SDET Experience: 4-6 Years Location: Bangalore Work Mode: Hybrid Responsibilities Design, develop and improve the automation infrastructure to enable continuous delivery & deployment Automate application flows and features to report the test data & test results in a clear and concise manner Continuously improve the automation infrastructure that is stable, maintainable and easily scalable Collaborate with Engineering, QA, Data Science, DevOps and Customer Success team(s) Collaborate with product architect/feature-owners to identify automation/test requirements during early stages of feature definition Self-driven, passionate, and constantly research and suggest latest technologies Qualifications 4-6 years of software development experience, with at least 3+ years of specific experience in writing automation framework(s) Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation. Strong Software development fundamentals, architecture, algorithms, and problem-solving skills Proficient with one or more of Java/Python/similar languages with solid scripting experience. An understanding of how to automate UI test sequences (using tools like Selenium Web driver, TestNG etc.) and is aware of the tools to accomplish the task Experience working in Linux environment. Expertise in validating REST APIs, backend application flow logic with good debugging skills Demonstrable experience with usage of automation test frameworks for web, web services and experience in developing test suites from scratch Excellent communication, strong organizational, interpersonal skills and attention to detail Passionate about keeping the products quality bar at an extremely high level at all times Ability to work in a fast-paced agile work environment Engineering degree in a related field Why Join Us Thriving Company Culture At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self To Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge. We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it. Comprehensive Health Benefits. Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office. Invest in Your Future. We offer competitive compensation and stock options to give you a stake in Ushurs success. Youll grow with us while contributing meaningfully to our journey. Embrace Growth. Growth Mindset is one of our core values we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. Youll also have access to the Ushur Communitys vast learning resources. Flexible Work Options. We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being. Show more Show less
About Us Ushur delivers the worlds first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. About About Ushur I Ushur XOS l Ushur GenA I Title: Senior Data Scientist Experience: 4-6 Years Location: Bangalore Work Mode: Hybrid About The Role Were looking for a Senior Data Scientist to join our team building innovative applications powered by modern AI technologies. Youll work on developing smart, user-facing features, integrating AI into real-world systems, and contributing to scalable, high-quality software. This is a great opportunity to grow your skills while working on impactful, forward-looking projects. Responsibilities Build next-generation AI-powered applications using large language models (LLMs), agentic frameworks, and modern ML infrastructure. Develop and integrate intelligent agents into enterprise production systems, enabling features like multi-turn conversations, code understanding, and task automation. Implement scalable retrieval and generation pipelines using techniques like RAG (retrieval-augmented generation), vector search, and prompt engineering. Collaborate with cross-functional teamsincluding product, research, and platform engineeringto bring AI features from prototype to production. Write high-quality, maintainable code (primarily in Python) and contribute to system design discussions. Stay up to date with the latest developments in the LLM/AI ecosystem and help evaluate tools, models, and frameworks for real-world use. Participate in code reviews, share knowledge with peers, and continuously improve engineering practices. Qualifications 46 years of experience in software engineering, with at least 2 years focused on machine learning or AI-based applications. Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation. Solid coding and debugging skills in Python, along with strong fundamentals in data structures, algorithms, and system design. Experience working with large language models (e.g., OpenAI, Claude, Mistral), vector databases (e.g., FAISS, Weaviate), and ML toolkits. Familiarity with techniques like fine-tuning, embeddings, RAG pipelines, or multi-agent systems (bonus if you&aposve built or deployed any). Comfortable working in a fast-paced environment with evolving tools and models. A strong sense of ownership, curiosity, and willingness to grow into deeper AI/ML expertise over time. Nice-to-haves M.S in Computational linguistics, Applied Math or other CS related disciplines Strong publication record around NLP/RL/ML at forums like NeurIPS, ICML, ICLR, EMNLP etc Exposure to MLOps platforms (MLFlow, DVC etc) and Big Data ecosystem. Why Join Us Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge: We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it. Comprehensive Health Benefits: Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office. Invest in Your Future: We offer competitive compensation and stock options to give you a stake in Ushurs success. Youll grow with us while contributing meaningfully to our journey. Embrace Growth: Growth Mindset is one of our core values we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. Youll also have access to the Ushur Communitys vast learning resources. Flexible Work Options: We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being. Show more Show less
Title: Customer Success Manager Experience: 5-10 Years Location: Bangalore, Hybrid Job Description About Us Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. About Ushur I Ushur XOS l Ushur GenA I About The Role The Customer Success team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a Customer Success Manager at Ushur, you’ll be managing a few of our largest Enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. The ideal candidate for this role will possess strong relationship building skills and a laser focus on positive customer outcomes. Responsibilities Be the primary post-sales point of contact for assigned customers. This role will collaborate closely with the sales account executive and the solution engineer to form a team that supports customers through the entire customer lifecycle including adoption, renewal and expansion. Map customer processes to Ushur capabilities & data model Manage customer onboarding with other internal team members (solution engineering, product, engineering, sales, etc.) as needed to ensure time to value goals are achieved Monitor key customer success metrics to ensure that Ushur is driving results and helping customers achieve their goals Provide proactive guidance to key users, encourage adoption, and assist in education on product updates Coordinate with customer executive sponsors and procurement teams to schedule kickoff meetings, facilitate training sessions, help with strategic goal setting, identify potential expansion opportunities, and support the renewal process Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at Ushur Gather product feedback, conveying this to Product, Sales and Engineering teams Identify opportunities for customers to act as Ushur industry advocates (e.g. testimonials, case studies) Help foster company-wide culture of Customer Success Travel to visit clients on site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts Qualifications Bachelor's degree Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation. 5 - 10 years experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role. Insurance industry preferred. Project Management Experience Collaboratively develop and build a detailed project plan to monitor and track progress Coordinate internal resources for flawless execution of multiple projects Track project performance through the use of data and analytics Coordinate and communicate frequently with customers on project status and project needs Experience with a project management software tool a plus but not required Ability to learn systems and business processes quickly Ability to identify customer pain points and map processes Excellent verbal, written, and presentation skills Highly organized, collaborative and detail oriented Ability to manage multiple projects within time, schedule and quality constraints Expertise in dealing with significant change at senior business and IT levels (preferably dealing directly with VP or C-Level Executives) Capability as a credible and effective consultant/advisor/coach Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely) Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering) Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude Ability to travel up to 25% Why Join Us? Thriving Company Culture At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self To Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge. We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it. Comprehensive Health Benefits. Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office. Invest in Your Future. We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey. Embrace Growth. Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources. Flexible Work Options. We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.