Artificial Intelligence Consultant

Title: AI Application Engineer (Client Facing)

Ushur delivers the worlds first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and

compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.

Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

Experience: 5-8 Years

Location: Bangalore

Work Mode: Hybrid

The Role

Ushur is seeking an AI Application Engineer to join a high-impact team to build our AI-powered language intelligence, conversational automation and document intelligence stacks. We are looking for a technically strong engineer who develops ML applications, works with our existing AI/ML stack and also interfaces with our customers on a regular basis. This role requires frequent interactions with customers and prior experience directly working with customers on a regular basis is a must-have for this profile.

Responsibilities

• Design, Develop and support AI/ML powered solutions for enterprises based on the Ushurs ExperienceOS micro-engagement Platform. Work closely with the Ushur AI Lab team to design and implement LLM-powered, multi-skilled AI agents around intelligent document processing and conversational AI applications.
• Collaborate with the team of talented engineers involved in various disciplines around the product including Architects, Developers, Testers and Machine Learning Engineers.
• As part of this role, your responsibilities will include client interaction to identify high-level requirements and translate them into detailed solutions. You will leverage various ML models and agents within Ushur LLM stack to deliver compelling digital experiences
• Work with DevOps, QA and other teams to deliver programs successfully.
• Support technical enablement sessions to educate our customers/Solution Consultants about the various AI capabilities within the Ushur platform.

Qualifications

• Bachelors/Masters degree in Computer Science, Statistics or related technical field.
• 2+ years of experience in Natural Language Processing (NLP) domain
• 2+ years of experience in directly working with customers, interfacing with customers on a regular basis and being willing to lead conversations with customers
• Strong programming skills in Python or Java and experience with contemporary ML frameworks (Pytorch, Tensorflow)
• Must have worked with LLMs, Prompt engineering, prompt tuning and have ability to work with LLMs on a daily basis to solve customers problems.
• Excellent verbal and written communication skills

Nice-to-haves

• M.S in Applied Math/Computer Science or other Data science related disciplines
• Prior experience with training customers on the features developed by the team

Why Join Us

• Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
• Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
• Rest and Recharge: We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.
• Comprehensive Health Benefits: Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.
• Invest in Your Future: We offer competitive compensation and stock options to give you a stake in Ushurs success. Youll grow with us while contributing meaningfully to our journey.
• Embrace Growth: Growth Mindset is one of our core values we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. Youll also have access to the Ushur Communitys vast learning resources.
• Flexible Work Options: We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.