Customer Account Manager

Role Overview

Assistant / Deputy Manager – Commercial

You’ll be the front-line contact for key accounts, driving new business, profitability, and long-term partnerships while collaborating with internal teams across Central Purchase, Plant Operations, Finance, and Global Account Management.

🔑 Key Responsibilities

• Lead

  pre-RFQ engagement

  , RFQ generation, quote preparation, and negotiation
• Drive

  competitive insights

  to shape winning proposals
• Maintain and improve

  profitability

  across current and new business
• Own

  budgeting, demand planning

  , and long-range strategy (4YP)
• Develop and execute

  customer business strategies

• Deep dive into customer systems, portals, vehicle cycle plans, and sourcing strategies
• Conduct

  strategic visits

  to foster customer intimacy and long-term growth
• Manage

  pricing mechanisms

  and settlements
• Support

  VAVE, ECN, and resourcing

  initiatives for cost competitiveness
• Collaborate with plant teams on

  supply chain, quality, and overdue issues

• Maintain

  costing databases

  and support MIS reporting
• Apply global key account management practices and profitability metrics
• Analyze and leverage

  competitive intelligence

  for business advantage

🎓 Qualifications & Experience

• Bachelor of Engineering

  (MBA preferred)

• 8–10 years

  in the auto component industry, ideally with Tier 1 system suppliers

Core Competencies

• Strong analytical and reasoning skills
• Excellent communication and negotiation abilities
• Collaborative mindset and team leadership potential
• Assertiveness, decision-making, and persuasive influence

🌟 Why Join Us?

At GKN Automotive India, you’ll be part of a high-performance team shaping the future of mobility. This role offers exposure to global account strategies, leadership development, and the opportunity to make a measurable impact on business growth.