CTO- Restaurant Chain

Reporting To: Founder / Managing Director

Salary- INR 40,000 to INR 45,000 (Per Month)

Role Summary

The CTO will lead the end-to-end technology strategy for the restaurant chain, ensuring seamless integration of POS systems, CRM & loyalty platforms, cloud kitchen automation, data analytics, and digital ordering channels. This role is critical in driving operational efficiency, customer engagement, and scalable growth across dine-in, delivery, and cloud kitchen formats.

Key Responsibilities

1.⁠ ⁠Technology Strategy & Leadership

• Define and execute the overall technology roadmap aligned with business expansion plans.

• Lead and manage the internal technology and data teams.

• Evaluate, implement, and scale restaurant-tech platforms across locations.

2.⁠ ⁠CRM & Loyalty (Product & Marketing)

• Oversee CRM systems for customer data, loyalty programs, campaigns, and retention strategies.

• Enable personalized marketing, offers, and customer engagement using CRM insights.

• Integrate CRM with POS, online ordering platforms, and mobile applications.

3.⁠ ⁠POS & Systems Integration

• Own POS system selection, deployment, and optimization across all outlets.

• Manage integrations between POS, inventory, finance, HRMS, CRM, and delivery aggregators.

• Ensure data accuracy, uptime, and real-time reporting across systems.

4.⁠ ⁠Cloud Kitchen & Automation

• Lead cloud kitchen automation covering order flow, kitchen display systems (KDS), inventory, and dispatch.

• Optimize aggregator order management (Swiggy, Zomato, etc.) through automation tools.

• Ensure scalability and process standardization across cloud and dine-in kitchens.

5.⁠ ⁠Data & Analytics

• Build and lead a data team responsible for reporting, dashboards, and insights.

• Analyze sales trends, customer behavior, food costs, and operational performance.

• Enable data-driven decision-making for leadership and operations teams.

6.⁠ ⁠Menu Management (Online & Offline)

• Manage centralized menu control for both online and offline platforms.

• Ensure real-time menu updates across POS, aggregators, websites, and apps.

• Coordinate pricing, availability, and promotional menu changes seamlessly.

7.⁠ ⁠Security, Compliance & Reliability

• Ensure data security, system backups, and compliance with relevant regulations.

• Manage vendor contracts, SLAs, and technology budgets.

• Ensure minimal downtime and quick issue resolution across outlets.

Required Skills & Experience

• 5+ years of experience in technology leadership, preferably in restaurants, QSR, hospitality, or retail.

• Strong understanding of POS systems, CRM & loyalty platforms, cloud kitchen tech, and integrations.

• Experience with delivery aggregators, menu management systems, and automation tools.

• Proven ability to lead data and tech teams.

• Excellent stakeholder management and vendor coordination skills.

Preferred Qualifications

• Experience scaling a multi-brand or multi-location restaurant chain.

• Exposure to product development, mobile apps, or in-house tech platforms.

• Strong understanding of marketing tech (MarTech) and customer analytics.

Why Join Us

• Opportunity to build and scale the entire tech ecosystem from scratch.

• Direct impact on customer experience and business growth.

• High ownership role in a fast-growing restaurant group.