CRM Manager

Strategic Development and Implementation:

· Develop and implement strategies to grow the customer base and drive sales and traffic, leveraging CRM.

· Lead and manage the development of annual and seasonal plans to achieve program and business goals.

· Create and manage the customer contact strategy, executing marketing strategies to achieve business goals.

Customer/ Associate Relations and Query Resolution:

· Resolve customer queries via emails, calls, and letters within the targeted turnaround time (TAT).

· Resolve Associate queries within the targeted turnaround time (TAT)

· Create SOPs for processes

Team Leadership and Management:

· Lead and manage the CRM and lead management teams, ensuring efficient operations.

· Provide guidance and support to the team, fostering a collaborative environment.

Database Management:

· Implement best practices for database management, measurement, evaluation, data capture, and maintenance of all CRM activities.

· Execute and maintain all documents from booking to possession/registration.

Cross-Channel Collaboration:

· Manage interactions with cross-channel partners related to CRM and Sales.

Customer Engagement and Retention:

· Oversee consumer marketing campaigns to increase revenue per active consumer, boost multi-channel visits, and reduce churn.

· Form alliances to generate new customers and enhance engagement.

Job Type: Full-time

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Experience:

• Customer relationship management: 6 years (Preferred)
• Customer support: 6 years (Preferred)

Work Location: In person