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Helpdesk Executive

2 years

0 Lacs

India

Posted:1 day ago| Platform:

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Skills Required

support communication service

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a proactive and empathetic Help Desk Executive to handle customer calls . The ideal candidate will be responsible for resolving customer queries and providing support, Excellent verbal communication and a customer-first approach are a must. Key Responsibilities: Handle customer calls and address service-related queries efficiently. Document all interactions in the support system with clarity and accuracy. Escalate unresolved issues to the appropriate internal teams and follow up for timely resolution. Maintain a polite, professional, and empathetic tone in all customer interactions. Provide feedback and suggestions to improve the support process and customer experience. Requirements: Excellent verbal communication skills Strong interpersonal and listening skills with a customer-centric attitude. Ability to handle difficult conversations with patience and empathy. Basic computer knowledge Prior experience in a call center or customer service role is an advantage Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Provident Fund Shift: Day shift Experience: Customer support: 2 years (Preferred) Work Location: In person

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