0 years

3 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Customer Interaction: Respond to inquiries via phone, email, or live chat, offering guidance and solutions.
  • Issue Resolution: Address and resolve non-technical complaints, product/service questions, and general concerns.
  • Record Keeping: Accurately log all customer interactions, transactions, and resolutions in support software.
  • Escalation: Identify and escalate complex issues to the relevant department or higher-level support.
  • Process Adherence: Follow company policies, procedures, and service level agreements (SLAs).
  • Feedback & Improvement: Provide feedback on common issues to management and contribute to support materials.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person

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