2940 Conflict Resolution Jobs - Page 40

Key Responsibilities: Review and moderate user-generated content (e.g., images, text, videos, comments) across multiple platforms to ensure compliance with community guidelines and legal standards. Identify and flag inappropriate, harmful, or non-compliant content based on predefined criteria. Provide feedback to users when necessary, explaining content removal or modifications. Maintain high standards of content quality while ensuring swift and accurate decision-making. Collaborate with cross-functional teams, including policy, legal, and technical support, to resolve complex content issues. Ensure adherence to privacy policies and handle sensitive content with discretion and professionalism. Monitor and manage content flow to ensure it meets quality and safety standards. Report trends and issues with content moderation processes to management. Stay updated on industry trends and best practices related to content moderation and digital safety. Maintain accurate records of content flagged, reviewed, and actions taken.

Key Responsibilities: Answer inbound customer calls and provide assistance on inquiries, complaints, or requests. Resolve customer issues in real-time, ensuring high-quality service while adhering to company guidelines. Handle a variety of queries related to products/services, billing, technical issues, or account management. Maintain a professional and friendly tone, ensuring customers feel valued and understood. Assist with troubleshooting issues and guide customers through solutions in a clear and concise manner. Document all customer interactions, issues, and resolutions accurately in the system. Provide customers with information about new products, promotions, or services as applicable. Escalate complex issues to the appropriate team for resolution when necessary. Meet and exceed performance metrics such as call handling time, customer satisfaction, and first-call resolution. Follow up with customers to ensure complete satisfaction with the solutions provided. Work with international teams to ensure smooth communication and resolution of issues. Ensure compliance with company policies and legal regulations.

Job Summary: We are looking for an HR Manager to lead and manage our company's human resources. You will be responsible for hiring, employee relations, company policies, training, and ensuring a happy and productive workplace. Key Responsibilities: Recruit and hire new employees. Handle employee relations and resolve issues. Oversee payroll and benefits. Ensure company policies and labor laws are followed. Organize training and development programs. Keep employee records up to date. Support managers and staff with HR needs. Improve employee satisfaction and company culture. Requirements: Bachelors degree in Human Resources or a related field. Proven experience in HR management. Good communication and leadership skills. Knowledge of labor laws and HR best practices. Ability to handle sensitive situations fairly and confidentially.

Job Title: HRBP Company: Ienergizer IT Services Pvt Ltd Location: Gurgaon Job Type: Full-time Experience: Freshers and Experienced candidates welcome Qualifications: - MBA (Preferred) Job Details: We are seeking a dynamic Business HR professional to join our team in Gurgaon. As a Business HR, you will be responsible for managing HR functions, supporting business operations, and driving employee engagement. Requirements: - Immediate joiners preferred - Female candidates are encouraged to apply - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment Salary Range: - 22,000 CTC to 30,000 CTC

Responsibilities: * Manage shifts, train staff, build team and supervise performance. * Ensure food safety & hygiene, financial control. * Resolve conflicts, improve processes, inventory management. * Drive sales growth through customer satisfaction. Health insurance Food allowance Provident fund

Role & Responsibilities Manage and resolve employee relations issues, providing guidance to managers and employees. Conduct fair and timely investigations into employee complaints and grievances. Drive employee engagement programs and initiatives to promote a positive work environment. Ensure compliance with labor laws, statutory requirements, and company HR policies. Facilitate training sessions on employee relations and workplace ethics. Collaborate with HR leadership to enhance workplace culture and employee experience. Prepare and maintain reports on employee relations trends, grievances, and engagement metrics. Preferred Candidate Profile Graduate / Post Graduate (MBA in HR preferred). 13 years of experience in Employee Relations / HR Operations . Good knowledge of Indian labor laws and HR compliance practices. Strong skills in conflict resolution, grievance handling, and employee engagement . Excellent written and verbal communication skills. Proficient in MS Office (Word, Excel, PowerPoint). Strong interpersonal and problem-solving abilities, with confidence to work independently and in a team.

We are currently seeking a Senior Project Manager specializing in (ADD SPECIFIC INDUSTRY EXPERIENCE HERE) to join our Project and Development Services team. Our teams priorities are: Delivering strategic solutions for clients Actively collaborating across platforms Developing our people and inspiring others Supporting ambitions beyond the workplace Applying new technology and data to drive change What this job involves Leading industry changing projects As a Senior Project Manager at JLL, you will be directly responsible for e xecuting complex project goals through agile and strategic leadership . Leveraging a national platform will allow you to f ocus on and lead industry changing projects that influence the future of work. Your strong knowledge of construction projects from start to fini sh will speak to your holistic approach to client needs. Your influence will be founded in facilitating critical stakeholder meetings, providing on-site project leadership and applying financial acumen to meet client goals. Creating strategic and collaborative solutions You are an individual who focuses on creating an energized and collaborative environment. As a Senior Project Manager , you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. Success will be measured by your ability to develop procedures and winning strategies to guide your team to project execution . Embracing the human side of business You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike . Your ability to manage client and vendor relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relation ships. You will demonstrate the ability to contribute to the culture, growth and development of a team by providing onsite leadership to ensure performance criteria and standards are being met . Sound like the job youre looking for Before you apply its also worth knowing what were looking for : Education and experience A Bachelors degree in Architecture , Engineering or Construction Management (PREFERRED OR REQUIRED) (20 + ) years of relevant experience related to project or construction management. (EX. HEALTHCARE, RETAIL, OFFICE, DEVELOPMENT, BANKING) construction project management experience ( PREFERRED OR REQUIRED ) (Experience managing a team PREFERRED/REQUIRED) A relationship builder Both verbal and written communication skills are vital, and, of course youll be good at establishing relationships with all levels of the organization & external clients Tech minded The real estate and construction industries are consistently changing with technology. Youll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of project management technology tools and continually seek opportunities to develop your skillset. An a chiever Youll have a proven track record of results as w ell expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high volume environment. Most importantly, youll want to contribute to a diverse, supportive, and talented team .

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., responsible for managing settlements processes. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in process management and settlement processes. Roles and Responsibility Manage and oversee the settlements process to ensure timely and accurate transactions. Develop and implement process improvements to increase efficiency and reduce errors. Collaborate with cross-functional teams to resolve issues and enhance overall process quality. Analyze data and metrics to identify areas for improvement and optimize processes. Implement and maintain quality control measures to ensure high standards of service delivery. Lead and motivate a team of professionals to achieve process goals and objectives. Job Requirements Strong understanding of process management principles and practices. Experience in managing settlements processes or similar roles. Excellent leadership and communication skills. Ability to analyze data and make informed decisions. Strong problem-solving and conflict resolution skills. Experience working in an IT Services & Consulting environment.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 7-10 years of experience in the IT Services & Consulting industry, with expertise in managing processes and leading teams. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Lead cross-functional teams to achieve business objectives and goals. Develop and maintain process documentation and standard operating procedures. Analyze and resolve process-related issues and problems. Collaborate with stakeholders to identify areas for improvement and implement changes. Monitor and report on process performance metrics and key indicators. Job Requirements Minimum 7 years of experience in process management or a related field. Strong understanding of process management principles and methodologies. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with process management tools and software. Strong problem-solving and conflict resolution skills.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. Roles and Responsibility Manage and oversee daily operations to ensure efficient workflow and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify trends and areas for improvement. Implement and maintain quality control measures to ensure high standards. Lead and motivate teams to achieve exceptional results. Job Requirements Strong understanding of process management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with process improvement initiatives. Strong problem-solving and conflict resolution skills. Familiarity with industry-specific regulations and standards.

Accountable for the overall vision of the product(s) in line with business needs and organization platform strategy, and for product roadmap in coherence with that strategy and user priorities Final decision-maker and make tie-breaker decisions if business domains are unable to reach alignment Life Cycle Management of one or more business technology products, and fit-for-purpose technology capabilities for a given business domain (e.g. SSO ) and user groups, co-authored with business/functional leadership counterparts Accountable for preparation and management of technology product budget in accordance with Novartis Financial processes, including new scope/budget requests, business cases and change requests Technology roadmap and corresponding execution per commitments/ expectations (time, cost, scope) Oversight of the business-as-usual performance of the product architecture (e.g. interfaces/symmetry between technologies, data, process, responsibilities) and delivery excellence Oversight of technical performance of the product and definition of continuous improvement plans in collaboration with relevant IT teams, ensuring technology product is in compliance with GxP and Novartis CSV and Quality standards, where relevant Hosting Voice of Business forum and SteerCo for technology product Drive simplification of the system landscape through coordination of products in/out immediate area of responsibilities and actively decommissioning unfit products and combining functionalities into other platforms System retirement and migration strategy / delivery, as required Partner closely with GCO Line Functions to implement business process changes to optimize product usage by teams. Monitor external landscape for technology, best-in-class practices, and capability trends to inform strategic vision. And engage to identify competitive insights & opportunities that could enable a step-change to drive our clinical trials, in alignment with the GCO strategy Accountable for audit & inspection readiness for technology products within Domain Key performance indicators: Partner with interdisciplinary team of functional SMEs and end-consumers to assess opportunities for simplification of technology landscape as well as new external opportunities Support Head Non-Drug Project Delivery and Head Technology Integration and Standards to develop and implement an overall program management strategy and roadmap across all domains for GCO non-drug portfolio; evaluate the vision, strategic imperatives, business drivers, and changing landscape and in designing solutions to deliver on GCO strategic objectives Drive user-centricity in our approach to developing solutions by embracing design thinking methodologies and collaborating with User Experience experts Partner with the other Product Owners, Dev IT, Product Delivery team and platform vendors to create a feature backlog for the next generation clinical data platform Through Voice of Business and surveys leverage customer insights and a deep understanding of the platforms to forecast, plan, and manage the customer needs for future enhancement/issue resolution Monitors performance of Technology Products in scope and pro-actively identifies systemic risks & issues and appropriate corrective and preventive actions Keep track on successful and timely closure of CAPAs relating to Technology Products arising from inspections and audits Minimum Requirements: Strategic Thinking and Operational Leadership: execution oriented and ability to excel in a complex environment is a must Stakeholder Value Management: Ability to interact with stakeholders at all levels of the organization Depth & breadth of knowledge of respective business areas serviced by the tech product Diplomacy and influencing skills Ability to confidently make greater good decisions for platform integrity Collaborative, positive mindset Work Experience: Minimum 10 years relevant clinical data /programming experience, e.g., technology or health care sector; experience in clinical trial operations is desirable Strong understanding of drug development early development, clinical trials, safety, data management, etc. Strategic thinker with proven track record in translating business strategies into clearly defined implementation roadmaps Demonstrated success in defining and executing high-impact technology and innovation road maps Proven track record in leading large x-functional initiatives with focus on business benefit realization and fast business adoption Ability to influence without authority and successfully manage senior level stakeholders Excellent oral/written communication skills - allowing effective interactions with all levels of the organization; able to present information confidently and effectively to leadership, peers and team Prior exposure to or demonstrated use of design thinking methodologies is desirable Strong leadership skills are essential; proven success as leader of multidisciplinary teams Demonstrates the courage to assume personal accountability in challenging situations Excellent negotiation and conflict resolution skills Strong interpersonal skills Well organized and results-focused - ability to meet difficult timelines in a dynamic environment Demonstrated unwillingness to accept the status quo Experience partnering with external vendors and stakeholders to reach a shared vision Significant experience, and proven ability to effectively engage & manage associates from widely varying backgrounds & functions within a dispersed and highly matrixed organization Excellent interpersonal skills and proven ability to operate effectively in a global environment. Ability to influence and communicate across functions and to external stakeholders. Excellent organizational planning and project management skills in order to maximize resource efficiency Strong leadership and people management skills in global setting and proven ability to develop high performing teams and diverse profiles through coaching Strong reputation and credibility Integrated thinker across development functions with ability to scope and challenge their plans and deliverables Strong matrix management skills for bridging stakeholders (business, scientific, technical) Ability to articulate complex situation into simple and effective frameworks :

Develop and implement a supplier quality management system to meet the needs of the organisation. Prepare and implement an audit schedule across the current supply base, ensuring detailed and informative visit and audit reports are completed. Prospective suppliers to be audited as identified. Benchmarking activities to be completed with existing suppliers and potential new suppliers. Findings to be incorporated into supplier development plans. Maintain up-to-date records of supplier certifications Work to Engineering Change process ensuring all related documentation and actions are completed. Develop and foster effective working relationships with suppliers, adopting an open and honest approach based on factual evidence. Raise the profile of quality standards and effective monitoring techniques through education and enforcement amongst internal and external stakeholders. Inspection of customer returns related to part quality in the Distribution centre Coordination with Product company SQA, Customer centre Product specialist for challenges Any other reasonable task the manager may deem as suitable for the role. To succeed, you will need Professional Requirements Degree calibre in an Engineering discipline 3 to 5 years experience in an industrial manufacturing role with a prevalent continuous improvement culture Experience of working to ISO quality standards Proven ability of managing projects to required standards Proven ability to develop supplier relationships with a professional approach to conflict resolution Ability to understand and interpret technical drawings Understand a range of manufacturing processes including casting, injection moulding and machining Personal Competencies Attention to detail Ability to work on own initiative with a pro-active strategic approach to challenges Effective team player Excellent oral and written communication skills to build close relationships internally and externally Ability to influence individuals and teams to achieve desired goals and objectives Highly motivated and resilient; committed to seeing tasks through to completion Ability to take a systematic approach to daily operations Systems focused Commercial awareness and clear business acumen

Assign employees to projects based on skills, experience, performance data, and aspirations. Collaborate with technical leads and management to ensure optimal resource utilization. Learning & Development Assess individual skill gaps, recommend upskilling or training, and maintain development plans for all team members. Support employees in achieving their learning objectives and career goals. Appraisal & Career Growth Facilitate transparent and fair appraisals. Guide employees through career progression frameworks and mentor them on professional growth. Time Log & Attendance Management Track time logs, monitor office hours and punctuality, and address related concerns constructively. Ensure compliance with company policies on time and attendance. Employee Wellbeing & Support Serve as the primary resource for personal or professional issues impacting performance or workplace experience. Provide confidential support and connect employees with relevant resources as needed. Performance Feedback Conduct regular, structured feedback sessions and collaborate with technical leads to drive improvement. Set clear, actionable goals with employees and offer ongoing coaching. Survey Management Design and conduct monthly pulse surveys for employees to assess engagement, well-being, and support needs. Run monthly customer satisfaction surveys for projects, gathering actionable feedback from clients. Analyze survey data, prepare summary reports, and recommend/track process improvements. Ensure confidentiality of all feedback and maintain high participation rates. Culture & Engagement Foster a positive and inclusive environment within the engineering group. Organize periodic team check-ins, engagement activities, and conflict resolution interventions as necessary. Documentation & Reporting Maintain records about resource allocation, learning paths, performance reviews, and survey results. Prepare regular reports for leadership with actionable insights. Desired Skills & Qualifications Bachelor s degree in HR, Business Administration, Organizational Psychology, or a related field. 3+ years of experience in HR, talent management, people operations, or similar roles (ideally within a tech company). Excellent interpersonal and communication skills. Strong organizational skills with attention to detail. Experience in handling appraisals, career development, learning/training programs, and survey tools. Ability to collect, analyze, and report on people-related data (e.g., attendance, surveys, performance). High level of empathy, confidentiality, and proactive problem-solving. Key Performance Indicators Optimal matching of employees to projects Employee engagement and satisfaction (survey scores, retention) Timeliness and transparency of appraisals and feedback Progress on learning/development goals Accuracy of time/attendance logs and improvement in punctuality Quality of employee and client survey participation and actionable outcomes Reduction in unresolved people issues

KPMG India is looking for Manager - SAP-Sales/BD Manager - SAP-Sales/BD to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

As a Product Consultant for our ERP, you will be at the forefront of ensuring our high-growth e-commerce and retail brands operate seamlessly on Fulfil's modern AI integrated ERP platform. This is a hands-on role where you'll act as the critical bridge between our engineering team and our end customers. You'll dive deep into live operational issues, performing thorough root cause analyses (RCA) by diving deep into the product and leveraging AI for advanced troubleshooting. Beyond reactive problem-solving, you will proactively identify customer pain points, design and document sustainable solutions, and collaborate intensely with cross-functional teams at Fulfil to implement improvements. If you thrive on dissecting complex technical challenges, shaping operational workflows, and driving tangible impact for leading merchants, this role offers a unique opportunity to blend technical expertise with strategic problem-solving in a fast-paced, global environment. We are bringing on board a batch of Product Consultants to join in our BLR Office, so if you're hungry and can move fast, get in touch. Please note well only interview candidates who show sharpness, creativity, and high-agency thinking in their first interaction with Fulfil. Make that first impression count! DMs on Linkedin to Rajen Sanghvi go a long way too What You'll Do: Own Issues from Start to Finish: Investigate, diagnose, and solve complex operational problemsescalating only with thorough root cause analysis. Apply Deep System Thinking: Understand how a single change impacts the entire systemtracing issues across modules, code snippets, logs, and merchant workflows. Read and Interpret Code: Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root causes. Improve Processes Workflows: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issues. Drive Projects Outcomes: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverables. Collaborate Communicate: Build strong internal partnershipsworking closely with engineering, product, and opsand provide clear, concise updates to merchants. Lead Execute as a Manager of One: Take ownership of the new and unassigned queue. Proactively manage priorities, ensure SLAs are met, and hold peers accountable. Document Scale Knowledge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolutions. Were Looking for Someone With Experience - Minimum 2 Years of Experience in SaaS, Supply Chain, or Consulting. AI Prompt Engineeringcomfortable leveraging modern AI tools to streamline problem-solving and gather insights. Strong Critical Thinking Problem-Solvingyou excel at breaking down complex issues and connecting the dots. Excellent Communicationsuper command of the English language to serve North American and UK customers. Proven Project Managementorganizing tasks, managing timelines, and delivering results. Leadership Mindsettaking initiative, maintaining accountability, and demonstrating strong conflict resolution skills. Eager Learnerquick to pick up new technologies, tools, and processes. Nice to Haves: Took courses in supply chain, accounting, finance, or operations Have used Shopify, Amazon Seller Central, or marketplaces Have worked with eCommerce merchants or understand DTC brands You Shouldnt Apply If: Youre not willing to work onsite in our Bangalore office. You prefer routine tasks over end-to-end ownership of solutions. Youre uncomfortable with fast-paced environments where accountability is high. You avoid digging deep into understanding problems. You arent ready to lead projects or mentor others.

The Customer Technical Advocate (CTA) acts as the primary technical interface between Nokia and assigned customers, managing critical issues, ensuring smooth service delivery, and representing customer interests internally. The role focuses on proactive support, network health insights, and effective resolution of complex technical challenges to ensure customer satisfaction and operational excellence. Must have: Strong customer-facing communication and conflict resolution skills, with the ability to manage high-pressure situations diplomatically. In-depth technical knowledge of telecom networks and Nokia product portfolios, especially related to Software Support Services (SWS). Analytical and problem-solving capabilities, with experience in diagnosing complex technical issues and coordinating resolution. Experience in network operations or technical support, with working knowledge of NPI, upgrades, and emergency/outage management. Ability to collaborate effectively across cross-functional teams (Care, Sales, Emergency Management, etc.) to ensure unified customer engagement. Proficiency in using support tools and maintaining network-related databases to track customer environments and issue status. It would be nice if you also have: Awareness of tendering processes and commercial aspects related to customer support scope and service contracts. Experience mentoring or coaching internal teams or contributing to best practice improvements in service delivery. Act as the primary technical interface to the customer, representing Nokia's Technical Support Services, managing complex issues, and resolving conflicts to ensure customer satisfaction. Communicate operational, technical, and quality-related updates to the customer, including recommendations based on product release notes, alerts, and upgrade guidance within SWS scope. Collaborate with Care Program Management (CaPM) to monitor customer satisfaction, support technical aspects of care programs, and align on opportunities or concerns. Support outage and emergency scenarios by providing technical inputs to the Emergency Management (EM) team and facilitating rapid resolution. Maintain and update critical network data and customer-specific configurations in internal tools to ensure accuracy in service delivery. Track and contribute to customer NPI, rollout, and tendering activities, identifying risks, raising concerns, and suggesting improvements related to SWS scope. Identify and share sales opportunities with the CaPM or Sales teams and act as a technical consultant to influence solution development and delivery. Mentor internal teams and contribute to service innovation, applying advanced analytical skills to resolve complex problems and improve support models.

MichBiz Services is looking for Team Lead to join our dynamic team and embark on a rewarding career journey Providing direction, guidance, and support to team members to help them achieve their individual and team goals. Managing team schedules, delegating tasks, and ensuring that deadlines are met. Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills. Identifying and resolving conflicts and obstacles that may impact team performance. Ensuring that team members have the necessary resources and support to perform their job effectively.The ideal candidate for this role should have strong leadership, communication, and interpersonal skills.

K-nine Writing Systems is looking for Manager - IT to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

About The Role Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Program Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder their progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by implementing feedback mechanisms and promoting best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Good To Have Skills: Experience with various Agile frameworks such as Scrum, Kanban, and Lean.- Strong understanding of team dynamics and conflict resolution techniques.- Experience in coaching teams on Agile principles and practices.- Ability to utilize project management tools to track progress and facilitate collaboration. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Program Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Client Account Lead Project Role Description : Advise clients by bringing together expertise and thought leadership to shape solutions and solve critical business needs for a portfolio of accounts or a single large account. Bring together the right teams to drive profitable sales growth, expand services and offerings delivered, ensure profitable delivery and influence the clients strategy. Must have skills : Account Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Client Account Lead, you will advise clients by bringing together expertise and thought leadership to shape solutions and solve critical business needs for a portfolio of accounts or a single large account. Your typical day will involve collaborating with various teams to ensure that client strategies are effectively influenced and that profitable sales growth is achieved. You will engage in discussions with clients to understand their needs and challenges, while also coordinating with internal teams to deliver tailored solutions that meet those needs. Your role will require you to be proactive in identifying opportunities for service expansion and ensuring that the delivery of services is both profitable and aligned with client expectations. You will also be responsible for maintaining strong relationships with clients, ensuring their satisfaction, and driving continuous improvement in service delivery. Overall, your day will be dynamic, requiring a blend of strategic thinking, relationship management, and operational oversight to achieve success in your role. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop and implement strategies to enhance client satisfaction and retention.- Monitor account performance metrics and adjust strategies as necessary to meet client goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Account Management.- Good To Have Skills: Experience with client relationship management tools.- Strong negotiation and conflict resolution skills.- Ability to analyze market trends and client needs to develop effective strategies.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have minimum 7.5 years of experience in Account Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : TIBCO Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function smoothly and efficiently. You will also engage in problem-solving discussions and contribute innovative ideas to enhance application performance and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with industry trends and technologies.- TIBCO development skills, Java integration capabilities, and strong troubleshooting and support tasks, along with responsibilities in team mentoring and cross-team collaboration to ensure robust middleware operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in TIBCO Administration.- Strong understanding of application development methodologies.- Experience with application configuration and deployment processes.- Familiarity with troubleshooting and resolving application issues.- Ability to work collaboratively in a team environment.- Willingness to learn, Positive attitude, Conflict resolution- work in shift rotation 24/7 and handle on-call support- deep knowledge of Java and TIBCO suites (BusinessWorks, EMS, Hawk) to integrate data between systems, maintain middleware environments, develop and deploy integration processes, and provide continual production support for enterprise applications Additional Information:- The candidate should have minimum 3 years of experience in TIBCO Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Microsoft Azure Architecture Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and troubleshooting to ensure that the applications function as intended, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices.- Troubleshooting complex issues, implementing solutions, and providing technical guidance to clients and team members. Play a key role in optimizing cloud infrastructure, ensuring security and compliance, and contributing to the development of best practices and documentation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Architecture.- Strong understanding of cloud computing principles and services.- Experience with application development frameworks and methodologies.- Familiarity with DevOps practices and tools for continuous integration and deployment.- Ability to troubleshoot and resolve application issues effectively.- Willingness to learn, Positive attitude, Conflict resolution- Work in shift rotation 24/7 and handle on-call support- strong foundation in Azure services and architecture, coupled with experience in troubleshooting, problem-solving, and communication. Should be proficient in Azure's compute, storage, networking, and identity services, as well as infrastructure-as-code (IaC) tools. Experience should also include data analysis and reporting capabilities, potentially with exposure to Azure Data Factory, Azure Databricks, or similar tools Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Azure Architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Apache Kafka Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly within the existing infrastructure. You will also engage in troubleshooting and optimizing application performance, while actively participating in discussions to enhance project outcomes and drive innovation. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with industry trends and technologies.- ensuring the smooth operation, performance, and reliability of Kafka-based systems.Key responsibilities includemonitoring Kafka clusters- troubleshooting issues, optimizing performance, collaborating with teams, and documenting processes Professional & Technical Skills: - Must To Have Skills: Proficiency in Apache Kafka.- Strong understanding of message broker systems and event streaming.- Experience with application development frameworks and methodologies.- Familiarity with cloud services and deployment strategies.- Knowledge of data integration techniques and tools.- Willingness to learn, Positive attitude, Conflict resolution- work in shift rotation 24/7 and handle on-call support.- strong technical experience in Kafka's core functionalities, including its architecture, configuration, and integration with other systems. They should be proficient in designing, developing, and maintaining Kafka-based systems, as well as troubleshooting and resolving issues related to Kafka clusters and applications. Additional Information:- The candidate should have minimum 3 years of experience in Apache Kafka.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for a Customer Service Representative to join our dynamic team in India. The ideal candidate will be responsible for delivering exceptional customer service, addressing inquiries, and resolving issues to enhance customer satisfaction. Responsibilities Handle customer inquiries via phone, email, and chat Provide accurate and timely information to customers Resolve customer complaints and issues effectively Maintain customer records and document interactions Collaborate with other departments to improve customer service Identify and escalate priority issues to the appropriate team Skills and Qualifications 1-6 years of experience in customer service or related field Excellent verbal and written communication skills Proficiency in using customer service software and tools Strong problem-solving skills and ability to think critically Ability to work in a fast-paced environment and manage multiple tasks Basic knowledge of CRM systems and practices Strong interpersonal skills and a customer-oriented mindset

We are looking for a Customer Service Representative to join our dynamic team in India. The ideal candidate will be responsible for delivering exceptional customer service, addressing inquiries, and resolving issues to enhance customer satisfaction. Responsibilities Handle customer inquiries via phone, email, and chat Provide accurate and timely information to customers Resolve customer complaints and issues effectively Maintain customer records and document interactions Collaborate with other departments to improve customer service Identify and escalate priority issues to the appropriate team Skills and Qualifications 1-6 years of experience in customer service or related field Excellent verbal and written communication skills Proficiency in using customer service software and tools Strong problem-solving skills and ability to think critically Ability to work in a fast-paced environment and manage multiple tasks Basic knowledge of CRM systems and practices Strong interpersonal skills and a customer-oriented mindset