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2.0 - 3.0 years

3 - 4 Lacs

Mumbai, Andheri East Marol

Work from Office

Key Responsibilities: Handle customer escalations and high-impact issues across various channels (email, social media, phone) ensuring timely and empathetic resolution. Investigate and analyze the root cause of escalations and implement long-term corrective actions. Collaborate with customer support, operations, legal, and product teams to ensure escalations are resolved in compliance with policies and regulations. Ensure regulatory compliance across processes especially with respect to consumer rights, grievance redressal, data protection (e.g., GDPR), and industry standards.

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10.0 - 20.0 years

12 - 16 Lacs

Manesar

Work from Office

auto component experience is a must please don't apply if you are not from auto industry Role & responsibilities Preferred candidate profile

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7.0 - 10.0 years

5 - 10 Lacs

Mumbai Suburban

Work from Office

Position Offered: Assistant Manager/Manager - Human Resources Mon - Fri working. Alternative Saturdays working. Report to AVP HR Skills Recruitment & Talent Acquisition Employee Relations & Conflict Resolution Performance Management Training & Development HR Policies & Compliance Benefits & Compensation HRIS (Human Resource Information Systems) Spine software Education: Degree in Human Resource Management or related field Technical Skills Required: MS Office Suite (Word, Excel, PowerPoint, Outlook) Roles & Responsibilities: Manage end-to-end recruitment process, including job posting, candidate sourcing, interview scheduling, and onboarding new hires. Develop and implement effective employee relations strategies to maintain a positive work environment. Coordinate training programs to enhance skills of employees across various levels. Ensure compliance with all statutory requirements related to labor laws, regulations, and industry standards. Leave management, Attendance management, Vendor payments, contract staffing. .Spine will be added advantage.

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1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

You will be joining our team as a skilled and innovative Design Engineer with expertise in liquid packaging machinery. Your primary responsibility will involve designing, developing, and enhancing machines utilized for filling and packaging various types of liquids such as water, juice, dairy, oil, and other fluid products. This role will require you to engage in mechanical design, CAD modeling, prototyping, and work closely with cross-functional teams, including manufacturing and quality control. Your key responsibilities will include designing and developing liquid packaging machines encompassing filling, sealing, capping, and labeling systems. You will be expected to create 3D models and detailed engineering drawings using CAD software such as SolidWorks, AutoCAD, etc. Additionally, you will play a crucial role in selecting and integrating mechanical components like pumps, valves, sensors, actuators, and servo systems. Collaborating with electrical, automation, and process engineers to ensure seamless machine integration will also be a vital aspect of your role. Conducting performance analysis and simulations to validate designs, providing technical support during machine assembly, testing, and commissioning, optimizing existing designs for cost reduction, reliability, and performance enhancement, and ensuring compliance with hygiene, safety, and industry-specific standards like GMP, FDA, and CE will be among your core duties. Maintaining detailed project documentation and design records will also be an essential part of your role. To qualify for this position, you should hold a Bachelor's degree in Mechanical Engineering, Mechatronics, or a related field, along with at least 1 year of experience in designing packaging machinery or similar industrial equipment. Proficiency in 3D CAD tools like SolidWorks, Inventor, CATIA, a strong understanding of fluid mechanics, pneumatics, and mechanical design principles, as well as knowledge of materials and manufacturing processes such as sheet metal, machining, and plastic injection molding are essential requirements. This is a permanent role with benefits including Provident Fund, a day shift schedule, yearly bonus, and the work location is in person.,

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

Controllers play a crucial role in ensuring that the financial control and reporting obligations of a global, regulated, and public financial institution are met. As a Controller, you will be responsible for measuring the profitability and risks associated with various aspects of the firm's business while ensuring compliance with the regulations governing financial market transactions. In the Controllers group at Goldman Sachs, you will be part of a team of specialists dedicated to managing the firm's liquidity, capital, and risk. Your responsibilities will include overseeing the overall financial control and reporting functions, assessing counterparties" creditworthiness, monitoring market risks related to trading activities, and providing analytical and regulatory compliance support. Your contributions will directly impact the firm's success, making this role ideal for collaborative individuals with strong ethics and attention to detail. Within the Controllers group, you will work towards safeguarding the firm's assets by maintaining the integrity of Goldman Sachs" finances and expenditures. Through careful analysis of firm finances, objectives, and strategies, you will ensure that the firm's businesses remain profitable and efficiently managed. Moreover, you will play a vital role in ensuring that all business practices adhere to financial and regulatory requirements globally. As a Controller at Goldman Sachs, you will have the opportunity to gain in-depth exposure to the firm's businesses, products, and sophisticated technology systems by collaborating with various teams such as Direct Hedge Funds, Hedge Funds Strategies, and Private Equity Group. These teams provide oversight over complex private funds within the Goldman Sachs Asset Management division, contributing significantly to the firm's alternative investments. Goldman Sachs is a leading global investment banking, securities, and investment management firm committed to using its people, capital, and ideas to drive growth for clients, shareholders, and the communities it serves. Founded in 1869 and headquartered in New York, Goldman Sachs maintains a global presence through offices worldwide. At Goldman Sachs, diversity, and inclusion are core values that drive the firm's commitment to fostering a workplace where every individual has opportunities to grow personally and professionally. The firm offers various training and development programs, firmwide networks, benefits, wellness initiatives, personal finance offerings, and mindfulness programs to support the well-being and growth of its employees. Goldman Sachs is dedicated to providing reasonable accommodations for candidates with special needs or disabilities during the recruiting process. Candidates with such requirements can request accommodations later in the process, which are determined on a case-by-case basis. Please note that this role requires the employee to work on-site at U.S. locations and adhere to the firm's COVID-19 vaccination requirement. Employees working at U.S. locations must be fully vaccinated for COVID-19 or have received a booster dose if eligible, in line with CDC guidance, unless prohibited by applicable laws. Applicants seeking medical, religious, or other accommodations can request them later in the process, although accommodations are not guaranteed and are evaluated case by case. Goldman Sachs is committed to promoting a culture of diversity, inclusion, and growth, providing a supportive environment for employees to thrive and contribute to the firm's continued success. For more information about Goldman Sachs" culture, benefits, and career opportunities, visit GS.com/careers.,

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6.0 - 10.0 years

0 Lacs

maharashtra

On-site

Syngenta is a global agriculture innovation company committed to improving global food security and enabling farmers to make better use of available resources. With a presence in over 100 countries, our dedicated workforce is focused on transforming crop growth practices to rescue land from degradation, enhance biodiversity, and revitalize rural communities. As part of our team, you will play a crucial role in contributing to the safety of the world's food supply and the sustainability of our planet. Your responsibilities will include ensuring precise and compliant financial reporting aligned with both group and local regulations, developing a deep understanding of business operations, and cultivating strong relationships with various finance departments. You will serve as a key point of contact for business countries, facilitating smooth navigation of the financial reporting process. Collaborating with compliance managers, you will ensure the effective implementation of Internal Control Frameworks and risk management frameworks. Additionally, you will be responsible for meeting local statutory, tax, and statistical reporting obligations. Your key accountabilities will include recording business transactions accurately in the ERP system, facilitating dialogue with Finance Frontline organizations for account verification, addressing legal entity issues, supporting audits, and leading the implementation of SAP S4 Hana. You will also review trial balances, support the implementation of Internal Control Frameworks, and promote a culture of compliance. To excel in this role, you should have a client service focus, strong judgment skills, and a results-oriented mindset. You should possess experience in financial planning & analysis, finance controllership, or finance business partnering within a multinational environment. Proficiency in SAP, sound accounting skills, and the ability to lead and guide a team are essential requirements. With 6-10 years of relevant experience and a Bachelor's/Master's/MBA degree in Economics or Finance, along with a professional finance qualification such as CA or ICWA, you will be well-equipped to succeed in this role at Syngenta.,

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3.0 - 10.0 years

0 Lacs

thane, maharashtra

On-site

You are seeking a dynamic and experienced individual to manage Call Centre operations for service as a Contact Centre Manager. As the Contact Centre Manager, you will be responsible for optimizing Customer Response Centre (CRC) processes, leading a team to achieve service excellence, and managing added responsibilities such as Warranty Administration and Service Master data management. Your role will involve ensuring compliance with manufacturer and company policies, maintaining accurate records, and facilitating excellent customer support both internally and externally. Your strong interpersonal skills will enable you to build and maintain positive relationships with colleagues, clients, and stakeholders, fostering a collaborative and supportive work environment. To qualify for this role, you should have a Bachelor's degree in business administration, Electronics and Telecommunications, Electrical, or a related field. Additionally, you should have at least 10 years of experience in contact centre operations, with a minimum of 3 years in a managerial role. Your key responsibilities will include overseeing the daily operations of subcontracted contact centre, developing customer service strategies, coaching and managing a team of customer service representatives, monitoring key performance indicators, handling escalated customer issues, analyzing call centre data, developing training programs, ensuring compliance with company policies and industry regulations, and working closely with service and IT teams to improve customer support processes. In addition, you will be responsible for reviewing extended warranty claims, communicating with Service Engineers and manufacturers, tracking and monitoring warranty claims, maintaining detailed records, assisting customers and internal teams with warranty-related inquiries, staying updated on internal policies and warranty guidelines, and supporting service department operations as needed. You will also be involved in developing, implementing, and maintaining master data management policies, collaborating with cross-functional teams, managing data lifecycle processes, resolving data quality issues, enforcing data governance frameworks, generating reports from master data, providing training to business users, and using enterprise resource planning tools to log and track warranty claims and service requests. To excel in this role, you should have proven experience in contact centre management or a similar leadership role, a strong understanding of customer service principles and call centre technologies, excellent leadership and team-building skills, the ability to analyze data and make strategic decisions, proficiency in Oracle E Business Suite, call centre software, and workforce management tools, and the ability to handle high-pressure situations and multitask effectively. Furthermore, you should possess good domain knowledge in the field service and service sales domain, including understanding Service Level Agreements (SLAs), Key Performance Indicators (KPIs), service processes, sales processes, problem-solving skills, and critical thinking. Your soft skills should include strong communication and presentation skills, collaboration skills, attention to detail, curiosity, continuous learning, and the ability to work in an interruption-driven environment. Travel may be required up to 5% (domestic and international), and the successful candidate will be expected to embrace Vertiv's Core Principles & Behaviors to help execute the company's Strategic Priorities. Please note that Vertiv will only employ those who are legally authorized to work in the United States, and this position does not offer sponsorship for work authorization.,

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5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Project Manager for corporate cash management solutions, your primary responsibility is to oversee the planning, execution, and implementation of projects related to liquidity and cash management tools. You will collaborate with both business and IT teams to define project scope, objectives, and success criteria. Your role will involve ensuring projects are completed within the specified timeline and budget. Acting as the main point of contact between business stakeholders, IT teams, vendors, and external partners, you will facilitate regular project meetings, updates, and risk assessments. Providing clear and timely project status reports to senior management and project sponsors will be crucial for tracking project progress effectively. Your duties will also include ensuring the seamless integration of corporate banking channels such as host-to-host connectivity, APIs, and Open Banking solutions. Working closely with IT teams, you will manage data migration, API integrations, and security protocols to guarantee a robust system implementation and integration. Moreover, you will be responsible for implementing and optimizing liquidity management tools like cash pooling, sweeping, and notional pooling. This includes ensuring real-time fund transfers, cash forecasting, and corporate treasury functionalities are supported by the system. Enabling virtual account management (VAM) for enhanced reconciliation and transaction visibility will be part of your focus. In terms of risk and compliance management, you will identify potential project risks and implement mitigation strategies to minimize disruptions. Ensuring compliance with global and regional banking regulations, including AML, KYC, PSD2, and PCI DSS standards, will be essential. Managing change requests and scope control to prevent delays and cost overruns will also be a key aspect of your role. You will define test scenarios and coordinate User Acceptance Testing (UAT) with business stakeholders to ensure all functional and regulatory requirements are met before go-live. Collaborating with IT and QA teams to address defects and system stability issues will be necessary for successful project implementation. During the go-live phase, you will develop a strategy that includes cutover plans, contingency measures, and post-deployment support. Your objective will be to ensure a smooth transition to BAU operations with the necessary training and documentation. Additionally, monitoring post-go-live performance and troubleshooting any issues that may arise will be part of your responsibilities. To excel in this role, you are required to have a Bachelor's or Master's degree in Business, Finance, IT, or a related field. A strong understanding of corporate cash management solutions, including liquidity management and virtual account management, is essential. Experience with SWIFT messaging, host-to-host banking, and Open Banking APIs is advantageous. Hands-on experience in banking systems implementation using platforms like Oracle Systems, Finastra, FIS, or Fiserv is preferred. Possessing Project Management certifications such as PMP, PRINCE2, Agile, or equivalent will be beneficial. Excellent problem-solving, stakeholder management, and communication skills are also crucial for this role.,

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2.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

You will be responsible for writing, supporting, and managing projects to create high-quality medical and scientific communications, such as literature reviews, abstracts, posters, slide sets, and complex manuscripts for publication or presentation at congresses or to internal medical and clinical teams. You will work from various data sources, including clinical study reports and patient profiles, to prepare these deliverables. Additionally, you will perform quality control checks and proofreading to ensure the final outputs meet customer expectations. You will manage multiple projects simultaneously, focusing on up to two brands at a time. Gathering feedback from customers and implementing customer management tactics will be an essential part of your role. You will also adhere to project management tools, standards, policies, and initiatives set by the organization. Following Novartis specifications for documentation, including Novstyle and templates, is crucial, as is tracking clinical trial milestones for assigned projects. Keeping records for all projects, including archiving, and ensuring audit, SOP, and training compliance are key responsibilities. You will be expected to train new colleagues when necessary and take on additional tasks as assigned. To qualify for this role, you should have a minimum of a Science degree or equivalent, with 8 years of Clinical Research (CR) experience for B.Sc. or equivalent, or 6 years of CR experience for M.Sc./M.Pharm. Desired qualifications include a Doctoral Degree or Qualification in Medical Sciences (MBBS/MD/equivalent), or a PhD with 4 years of CR experience, MBBS/equivalent with 4 years of CR experience, or MD with 2 years of CR experience. Novartis is committed to creating an inclusive work environment and diverse teams that reflect the patients and communities served. Joining Novartis means being part of a mission to reimagine medicine and improve lives. To learn more about Novartis and explore career opportunities, visit: https://www.novartis.com/about/strategy/people-and-culture For information on benefits and rewards offered at Novartis, refer to the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards. If you are interested in staying connected and learning about future career opportunities at Novartis, join the Novartis Network here: https://talentnetwork.novartis.com/network.,

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15.0 - 19.0 years

0 Lacs

delhi

On-site

As the Domestic Sales Head (PAN India) for our healthcare company based at the Head Office in New Delhi, you will be responsible for leading and managing the sales operations throughout India. Your role will involve developing and implementing strategic sales plans to achieve revenue targets, overseeing a high-performing sales team, identifying new business opportunities in the medical device sector, and building strong relationships with key stakeholders. Your key responsibilities will include formulating and executing sales strategies, mentoring the sales team for business growth, identifying new markets and clients, fostering relationships with healthcare institutions, distributors, and channel partners, collaborating with various teams for aligned strategies, monitoring market trends and customer feedback for optimization, and ensuring compliance with industry standards and company policies. To qualify for this position, you should hold a Bachelor's or Master's degree in Business, Marketing, or a related field, along with 15-18 years of experience in sales leadership within the medical equipment manufacturing industry. You must possess a strong network of contacts within the healthcare sector across India, exceptional leadership, communication, and negotiation skills, and be willing to travel extensively as needed. If you are a dynamic and results-driven individual with a proven track record in driving revenue growth and managing large sales teams, we invite you to apply for this challenging and rewarding opportunity to lead our domestic sales and marketing operations across India.,

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0.0 - 4.0 years

0 Lacs

karnataka

On-site

We are seeking a motivated GRC Intern to join our Governance, Risk, and Compliance team. This internship offers hands-on experience in compliance management, risk assessments, policy development, and security frameworks. The ideal candidate should be detail-oriented, eager to learn, and interested in cybersecurity, compliance, and risk management. As a GRC Intern, you will assist in the development and review of security policies, procedures, and controls. You will also support risk assessments and compliance audits for regulatory and industry standards such as ISO 27001, NIST, SOC 2, and GDPR. Additionally, you will conduct research on regulatory requirements and industry best practices, help track and document security risks, incidents, and compliance gaps, and assist in vendor risk assessments and third-party due diligence. Furthermore, you will participate in internal security awareness programs and training sessions, support the team in maintaining compliance documentation and reports, and collaborate with cross-functional teams to ensure security and compliance requirements are met. The qualifications we are looking for include currently pursuing or recently completed a degree in Cybersecurity, Information Security, Business, Computer Science, or a related field. A basic understanding of IT security, risk management, and compliance concepts is required. Familiarity with security frameworks such as ISO 27001, NIST, SOC 2, or GDPR is a plus. Strong analytical, problem-solving, and communication skills, as well as being detail-oriented with the ability to handle multiple tasks efficiently, are essential. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is expected. Prior experience with GRC tools (e.g., ServiceNow, Archer, OneTrust) is a plus but not required. Joining our team as a GRC Intern will provide you with hands-on experience in governance, risk, and compliance within a dynamic team. You will receive mentorship and training from industry professionals, have networking opportunities with security and compliance experts, and have the potential for full-time employment based on performance and business needs.,

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8.0 - 12.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The role is responsible for handling GM-Treasury & Insurance. You will be involved in various aspects such as Debt issuance, refinancing, Risk management, Compliances, Banking relationships, Forex Hedging, Investments & Credit Rating. Your responsibilities will include Fund Raising through bank loans, CPs, NCDs, managing relationships with Banks, Mutual Funds, Credit Rating Agencies & Auditors, setting up Funding Limits and Utilization, managing Investments in line with Investment Policy, managing Forex Risk including hedging currency risk, suggesting Policy level changes when required, driving Automation and Innovation in Treasury, ensuring Treasury Compliance both Internal & Regulatory, and conducting Audit both Internal and Statutory. You will also be responsible for Insurance Risk assessment and ensuring adequate cover with timely renewals. Critical Behavioural Competencies required for this role include Good Communication & Interpersonal Skills, being energetic, proactive, having a high degree of ownership, perseverance, being a quick learner, being a team player, and having the ability to work with multiple stakeholders. In terms of Critical Functional Competencies, you are expected to have Fund raising experience, experience in liaising with multiple external agencies, knowledge of Compliances, strong written and verbal communication skills, and effective presentation skills. About Us: Tata Tele Business Services (TTBS), part of the Tata Group of Companies, is a leading provider of connectivity and communication solutions for businesses in India. Our services include connectivity, collaboration, cloud, security, IoT, and marketing solutions, offering the largest portfolio of ICT services for businesses in the country. At TTBS, we prioritize customer-centricity and innovation, consistently earning recognition from customers and industry peers. Our People Shape Our Journey Ahead: At TTBS, we recognize that our success in enabling digital connectivity and technology solutions for businesses is attributed to the dedication and passion of our people. We are committed to welcoming top talent, nurturing and mentoring individuals to grow into leadership roles, all while upholding our ethics and values to drive our continued success.,

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Security Risk Analyst at Snowflake, you will play a crucial role in managing and enhancing the existing program for assessing the risk associated with third-party tools and services utilized by Snowflake. Your responsibilities will include overseeing the intake process, collaborating with stakeholders to gather necessary information, comprehensively understanding the use case for each tool or service, and reviewing documentation to ensure compliance with security controls. Your role will involve identifying and mitigating third-party security risks to safeguard Snowflake's assets. Key Responsibilities: - Conduct ongoing security risk assessments for third-party vendors to identify and evaluate potential risks, providing detailed evaluations and actionable recommendations based on security best practices. - Support and monitor remediation efforts for identified gaps, conducting audits to validate closure. - Review evidence provided by vendors to align their security controls with Snowflake's data protection requirements. - Assess and manage security findings from various vendor security monitoring systems. - Develop and enhance security documentation and collaborate cross-functionally to achieve team objectives. - Adopt a risk-based approach to review and negotiate security agreements, measure program effectiveness, and ensure SLAs are met. - Establish viewpoints, negotiate effectively with stakeholders, and drive desired outcomes. Qualifications of an Ideal Senior Security Risk Analyst: - 6+ years of experience in security compliance, with at least 3 years focusing on third-party security risk. - Strong motivation to excel in fast-paced environments. - Proficiency in various security best practices and technologies, including risk management, data protection, encryption, access management, and security governance. - Ability to work across different time zones and exceptional communication skills for presenting technical documents and reports. - Deep understanding of industry regulations and standards such as PCI-DSS, HIPAA, SOC, GDPR, and ISO. - Exceptional organizational skills, analytical ability, and deadline management. - Technical competence to explain complex security concepts to stakeholders with varying cybersecurity expertise. - Self-motivated problem solver with the capacity to work both independently and collaboratively. - Strategic thinking, attention to detail, and a strong commitment to accuracy and accountability. - Proficiency in leading meetings with internal and external stakeholders to achieve desired outcomes. - High ethical standards demonstrated through successful background checks and references. Preferred Experience: - Familiarity with JIRA, Confluence, and ServiceNow. - Experience in reviewing and negotiating security agreements. - Security certifications such as CISSP, CCSP, or CISA. - Cloud platform experience with AWS, Azure, Google Cloud, or similar providers. Snowflake is an innovative and fast-growing company, and we are seeking individuals who align with our values, challenge conventions, and drive innovation while contributing to their own and Snowflake's future success. To explore opportunities for impact and growth, please refer to the job posting on the Snowflake Careers Site for details on salary and benefits in the United States: careers.snowflake.com.,

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3.0 - 7.0 years

0 Lacs

kolkata, west bengal

On-site

Local HR Services Sr. Analysts play a vital role in supporting HR operations and ensuring the smooth and effective delivery of HR services to employees and other stakeholders. You will be responsible for addressing employee inquiries related to HR policies, procedures, benefits, and general concerns. Additionally, you may assist in resolving employee issues and directing them to the appropriate HR personnel for further assistance. Your role will involve helping to maintain compliance with HR policies, procedures, and relevant employment laws by accurately documenting records, monitoring adherence, and supporting audits. You will also be involved in various administrative tasks such as creating and updating employee files, generating HR reports, preparing HR documents, and managing HR systems effectively. In this position, you will be expected to support and guide the efficient delivery of services to multiple stakeholder groups within a specific domain area or function. You will likely lead more than one project area or workstream and contribute additional value to the domain area beyond your defined roles and responsibilities. Key Skills and Competencies: - Strong understanding of HR policies, procedures, and best practices - Excellent communication and interpersonal skills to effectively address employee queries - Ability to maintain accurate records and ensure compliance with employment laws - Proficiency in administrative tasks such as file management, report generation, and document preparation - Experience in managing HR systems and utilizing them to streamline processes and workflows Overall, as a Local HR Services Sr. Analyst, you will play a pivotal role in enhancing HR service delivery, supporting employee needs, and ensuring compliance with HR guidelines and regulations.,

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5.0 - 10.0 years

0 Lacs

tiruppur, tamil nadu

On-site

As a Construction Site Supervisor, your main responsibility will be to oversee and manage all on-site construction activities to ensure they are completed in a timely manner according to project plans and specifications. You will be required to monitor work progress, safety measures, and material usage on the site, as well as coordinate with laborers, architects, vendors, and internal teams to ensure a smooth workflow. It will be your duty to ensure compliance with structural standards, local regulations, and the quality policies of the company. Additionally, you will need to maintain accurate site documentation, reports, and project records, address technical issues, and promptly resolve them with a practical, solution-oriented mindset. To be eligible for this position, you should be between the ages of 25 to 30 years, with a minimum of 5 to 10 years of hands-on site engineering experience in the construction sector. A Diploma or Bachelor's degree in Civil Engineering or its equivalent is required. Candidates residing near Tirupur, Avinashi, Palladam, and Coimbatore are preferred for this role. This is a full-time, permanent position with benefits including leave encashment and paid sick time. The work location is in person, and the expected start date for this role is 01/08/2025.,

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8.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Additionally, you will oversee the architecture and integration of various tools such as ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Managing omnichannel capabilities and ensuring high availability and performance of systems will also be part of your role. You will design and rollout call center infrastructure in cloud environments and ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire, etc. Overseeing real-time and historical reporting tools to enable performance optimization is crucial. Your knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools will help improve customer experience and operational efficiency. Exploring innovations in conversational AI, speech analytics, and customer journey orchestration is also expected. Leading a cross-functional team of IT engineers, developers, and tech support staff, as well as managing vendor relationships with Genesys and other third-party providers, will be part of your responsibilities. Negotiating service level agreements (SLAs), monitoring KPIs, and ensuring compliance with contracts are also key tasks. In terms of Security, Compliance, and Risk Management, you will ensure compliance with industry standards such as GDPR, HIPAA, PCI-DSS, and corporate security policies. Overseeing business continuity, disaster recovery planning, and incident management for contact center platforms is essential. The ideal candidate should hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms, especially Genesys Cloud CX or Engage, in design, configuration, API integrations, and troubleshooting is required. Strong knowledge of contact center technologies like IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools is necessary. Experience managing complex migrations and multi-site/global operations, as well as exposure to cloud platforms and containerized environments, will be advantageous. Your technical leadership and strategic planning skills, deep understanding of call center architectures, project and vendor management capabilities, omnichannel customer experience expertise, and proficiency in performance analytics and KPI management will be valuable assets. Excellent problem-solving and communication skills are also essential for this role. Preferred certifications include Genesys Certified Professional (GCP) Cloud CX or Engage, as well as PMP or ITIL Certification.,

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2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Sales Supervisor, you will be responsible for supervising and supporting the sales staff to ensure they meet and exceed customer service standards. You will provide training and development as needed to optimize team performance. Your role will involve managing daily operations, including opening and closing procedures, to ensure smooth store operations. Additionally, you will oversee store presentation and merchandise displays to attract customers and enhance the shopping experience. Your duties will also include maintaining accurate inventory records and conducting regular stock audits to prevent discrepancies. Addressing customer inquiries and resolving any issues promptly will be essential in maintaining customer satisfaction. Collaboration with the sales team to achieve sales targets and Key Performance Indicators (KPIs) is a key aspect of the role. Ensuring compliance with company policies and procedures is vital for the success of the store. This is a full-time position that requires you to work in person at the designated location. If you are a motivated individual with strong leadership skills and a passion for delivering excellent customer service, this role may be a perfect fit for you.,

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

You are a skilled SAP GRC Consultant with 4 years of experience, looking to join a team in Bangalore on a contract-to-hire basis. Your main responsibility will be to implement and support SAP Governance, Risk, and Compliance (GRC) solutions. Your key responsibilities will include implementing and configuring SAP GRC Access Control and Process Control modules, managing user access and segregation of duties (SoD) reviews, conducting risk assessments and supporting compliance audits, providing support for SAP security and GRC-related issues, and collaborating with business and IT teams to ensure compliance requirements are met. To excel in this role, you must possess strong knowledge of SAP GRC Access Control and Process Control, experience in risk and compliance management, a good understanding of SAP security concepts, and excellent communication and problem-solving skills.,

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5.0 - 9.0 years

0 Lacs

kerala

On-site

As the Purchase Manager at our organization, you will be responsible for leading procurement, asset management, inventory control, and equipment maintenance. Your role will be crucial in enhancing operational efficiency, reducing costs, and ensuring a continuous supply and upkeep of assets. Your key responsibilities will include defining and implementing procurement strategies to optimize total cost of ownership, conducting market analysis, negotiating contracts with suppliers, and building strong relationships with vendors. You will also oversee inventory management, maintain asset registers, collaborate with logistics teams, and monitor procurement budgets to identify savings opportunities. In addition, you will ensure compliance with regulations and internal policies, develop risk mitigation plans, lead a team of procurement and inventory personnel, and collaborate with cross-functional teams to align with organizational objectives. Furthermore, you will identify and implement process improvements and promote sustainable procurement practices. To be successful in this role, you should have a Bachelor's degree in Supply Chain Management or a related discipline, along with a minimum of 5 years of experience in procurement, inventory management, or asset management. You should possess expertise in negotiation, contract management, vendor relations, and strong analytical abilities. Excellent communication, stakeholder management, and team leadership skills are also essential. Preferred qualifications include a postgraduate degree, professional certifications, experience in procurement software implementation, and familiarity with sustainable procurement methodologies. In return, we offer a competitive salary, career advancement opportunities, and a collaborative work culture committed to continuous improvement. To apply for this position, please submit your CV and cover letter to recruitment@tijusacademy.org with "Purchase Manager" as the subject line. This is a full-time role with internet reimbursement benefits and an in-person work location.,

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15.0 - 19.0 years

0 Lacs

delhi

On-site

As a Stock Broking Head specializing in Trading, Compliance, and Institutional Sales, you will be responsible for overseeing the trading operations, compliance, regulatory interactions, and business growth of the Stock Broking vertical. With over 15 years of experience in Share Broking/Trading Business, preferably in the Banking/Financial Services sector, you will play a pivotal role in driving revenue growth and ensuring full compliance with regulatory frameworks. Your key responsibilities will include supervising retail and institutional broking operations, handling a variety of products such as Equities, Options, Fixed Income, DVP/RVP, Prime Brokerage, and Mutual Funds. You will also be required to liaise with stock exchanges, depositories, and regulators on operational matters, as well as drive revenue growth through client acquisition and building strong relationships with HNIs, FIIs, and institutional clients. In addition, you will need to implement surveillance systems, risk assessments, and control measures to manage compliance gaps and develop mitigation strategies. Ensuring full compliance with SEBI, NSE, BSE, NCDEX, NSDL, and CDSL regulations will be a critical part of your role, along with overseeing Anti-Money Laundering programs and risk-based monitoring. You will also act as the Compliance Officer for Insider Trading policies and Employee Trading. Leading a high-performance team across sales, trading, and compliance verticals, you will be responsible for training management and employees on compliance, trading standards, and market regulations. Your strong knowledge of securities markets, compliance frameworks, and experience in managing broking/trading operations within banking or financial institutions will be essential in this role. Your proficiency in handling institutional and retail trading models, along with excellent analytical, leadership, and stakeholder management skills, will be key attributes that will contribute to the success of the Stock Broking vertical. If you are based in Delhi or open to relocating and meet the educational qualifications of MBA/PGDM, CA/ICWA, LLB (preferably with specialization in securities, finance, or compliance), we encourage you to apply for this challenging and rewarding position.,

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7.0 - 12.0 years

9 - 13 Lacs

Noida

Work from Office

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team We offer competitive compensation, opportunities for professional growth, and a dynamic work environment. The Compliance department has five areas of responsibility—identification, prevention, monitoring and detection, resolution, and advisory for the entity with respect to regulations/ laws and is part of the enterprise compliance group at Paytm. About the role This role includes managing compliance for our payments products. The successful candidate will be responsible for individually contributing and ensuring compliance with relevant laws, regulations, and guidelines related to UPI, Bill Payments and Merchant Acquiring .The ideal candidate should have experience in relevant domain dealing with NPCI and RBI Obligations preferably in a fintech environment, bank and possess strong self driven skills to manage compliance all around effectively. Expectations/ Requirements: 1) Regulatory Compliance ManagementMonitoring and interpreting regulations and guidelines related to Payments domain and ensuring compliance with applicable laws, regulations, and guidelines. 2) Policy and Procedure DevelopmentDevelop, implement, and maintain compliance policies and procedures for UPI, Bill Payments and Merchant Acquiring products, ensuring they are up-to-date and 3) Compliance MonitoringEstablish and implement a robust compliance monitoring program to assess the effectiveness of internal controls, processes, and procedures related to digital lending products. 4) Regulatory ReportingPrepare and submit timely and accurate compliance reports to senior management and regulators, as required. 5) Risk AssessmentConduct regular risk assessments related to digital lending products, identify potential compliance risks, and implement appropriate risk mitigation measures. 6) Training and AwarenessDevelop and deliver training programs to employees and relevant stakeholders to enhance compliance awareness . 7) Relationship ManagementCollaborate with cross-functional teams such as legal, risk, operations, and technology to ensure compliance with Payments related NPCI and RBI and resolve any compliance-related issues. 8) Stay UpdatedStay updated with changes in relevant laws, regulations, and guidelines related to payments and proactively implement necessary changes in compliance policies and procedures. Superpowers/ Skills that will help you succeed in this role 1) Minimum 7+ years of relevant experience in regulatory compliance, preferably in a fintech environment or bank. 2) Strong KnowledgeSound understanding of Network guidelines like NPCI and RBI regulations and applicable laws 3) Analytical Skills: Ability to conduct risk assessments, analyze complex information, and provide practical and effective compliance solutions. 4) Attention to DetailStrong attention to detail and accuracy in compliance monitoring, reporting, and documentation. 5) Proactive ApproachProactive approach to identifying and addressing potential compliance risks and issues in a timely manner. 6) Collaborative ApproachAbility to collaborate and work effectively with cross-functional teams, senior management, and regulators. 7) AdaptabilityAbility to work independently and as part of a team, ability to adapt to changing regulatory requirements and business needs, and implement necessary changes in compliance policies and procedures. 8) Ethical ConductHigh level of integrity, professionalism, and ethical conduct in dealing with sensitive and confidential information. 9) Proficient in using compliance management software and tools. Education Bachelor’s degree in Finance, Law, Business Administration, or related field. A Master’s degree or professional certification (e.g., CA, CS, CFA, FRM) is preferred. Why join us Merit-based culture that thrives on self-motivated & driven individuals who set out to make a successful career in India’s fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times. CompensationIf you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.

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0.0 - 2.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Hyderabad

Work from Office

- Vendor onboarding and IT registration - Drafting/reviewing legal documents (NDAs, MSAs, SOWs) - Legal administration and compliance management - Providing legal advice on labor laws and regulatory compliance.

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5.0 - 10.0 years

3 - 7 Lacs

Pune

Work from Office

Role & responsibilities Real estate Project Estimation: Prepare detailed and accurate cost estimates for construction projects including materials, laborer's and other expenses • Billing Management: Create, verify and manage billing processes, ensuring timely and accurate submissions. Cost Control: Monitor Project Cost and expenses, maintaining alignment with budgeted forecasts and identifying cost saving opportunities. • Documentation: Maintain comprehensive records of all estimation and billing activities, including project budgets, invoices and payments. • Vendor Interaction: Coordinate with contractors, suppliers and vendors for procurement and billing purposes. Tender Preparation: Assist in the preparation and review of tender documents and bid submissions. Technical Support: Provide technical support to project teams in cost estimation, financial planning and billing related matters. Preferred candidate profile • Experience: Minimum of 5 years in estimation and billing within the construction and engineering industry only. • Education: Diploma or Degree in Civil Engineering, Construction Management, or a related field. • Technical Proficiency: Strong knowledge of Estimation Software, Billing systems and Project Management tools. • Analytical Skills: Exceptional analytical and numerical skills with attention to detail. • Communication: Excellent verbal and written communication skills, with the ability to interact effectively with internal agencies . • Industry Knowledge: Deep understanding of construction processes, contracts, cost control .

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3.0 - 6.0 years

4 - 6 Lacs

Lucknow

Work from Office

Review, draft, and negotiate legal documents related to real estate transactions Conduct due diligence and ensure compliance with local real estate laws and regulations Manage legal risks associated with property acquisitions, leases, and contracts Liaise with government authorities and legal agencies for property registrations and clearances Support dispute resolution and litigation matters related to real estate Collaborate with internal teams and external counsels on legal real estate matters Maintain and update legal records and documentation for real estate projects Provide timely legal advice to ensure smooth execution of real estate deals Experience - 3+Years

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2.0 - 7.0 years

2 - 4 Lacs

Jaipur

Work from Office

Job Summary: We are looking for a detail-oriented and organized Biological Lab Technician to support laboratory experiments and research activities. The ideal candidate will assist in preparing specimens, maintaining lab equipment, and ensuring that all testing is conducted accurately and safely in compliance with standard protocols. Key Responsibilities: Prepare biological samples (e.g., blood, tissue, cultures) for laboratory analysis. Set up, operate, and clean laboratory instruments and equipment. Perform basic laboratory tests and experiments under supervision. Record observations, test results, and other data accurately. Maintain and update laboratory logs, reports, and inventories. Sterilize equipment and maintain a clean and safe work environment. Assist in quality control and assurance processes. Follow proper safety and biosafety procedures in handling biological materials.

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