Compliance Coordinator

Company Description

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems
  

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Identify upstream potential issues within the customs supply chain and develop effective strategies to address and resolve them, ensuring smooth and efficient cross-border trade operations
• Offer guidance, advice, and insights on potential areas for automation within the supply chain, focusing on both challenges and opportunities
• Own the execution of updating weekly reports, dashboards, and presentations that provide stakeholders with insights and information on real-time project status
• Proactively monitor and follow up, on a daily basis, on tickets related to: classification, evaluation and product certificates
• Summarize and present key insights and actions gleaned from: team meetings, workshops and tickets and translate insights into project plans and deliverables
• Measure the impact and value of action items and risks prioritizing them accordingly
• Monitor and address the impact of changes in trade laws and regulations and develop procedural changes as needed and effectively communicate these changes to relevant personnel and clients
• Provide training and consultation to customers on Customs regulations affecting imports and exports
• Consult on workflow and process improvements to optimize business operations and global trade management activities
• Support the implementation of new business initiatives
• Lead project calls to discuss progress, risks, challenges, and facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Proactively identify and develop mitigation strategies for risks and logistics impacts
• Own the documentation and tracking of project issues, action items, decisions, scope changes and send follow-ups as necessary to ensure project activities are completed
• Support the execution of projects and drive and execute assigned individually owned projects
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and apply new knowledge to improve processes.
  

• Bachelor's degree with a specialization in Supply Chain, related field or equivalent experience
• 2+ years' experience in supply chain and Custom Brokerage in Freight Forwarding or third-party logistics
• 3+ years demonstrated experience planning, organizing, tracking and controlling tasks to achieve goals
• 3+ years stakeholder management and facilitation
• 1+ specific customer experience within customer systems and knowledge of their SOP/SWI operations
• Industry certifications such Customs Broker License, IATA/FIATA preferred
• Knowledge of corporate import/export requirements, international trade laws classification, valuation, country of origin determination, Incoterms, cross-border practices
• Base knowledge of complex countries requirements
• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Risk sensitive, recognizes when problems arise or are likely to arise
• Ability to develop, evaluate, recommend and present best options
• Must be willing to work onsite at the customer's office and/or branch location for 5 days a week.
• Must be willing to occasionally work outside normal business hours, including weekends
• Travel less than 5%