Logistics Operations Coordinator

Job Description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems Job Description The LogisticsOperations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments. Responsibilities Enhance customer relationships by identifying areas for improvement in the overall customer experience Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary Maintain knowledge of customer and company policies on all aspects of product movement Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs Identify and articulate process improvement ideas to support operations Create documented process for customers when requested - SOP/SWI creation Support the implementation of company’s culture within the team Work towards individual and department Key Performance Indicators (KPIs) Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes Qualifications Bachelor's degree or equivalent working experience 1-2 years of experience in logistics and/or high volume customer service roles Fluent in English; excellent written and oral communication skills Excellent customer service skills Strong organizational, communication and problem-solving skills Self-starter with the ability to triage and prioritize tasks in a fast-paced environment Analytical mindset with the ability to interpret data and make informed decisions Possesses a positive, can-do attitude Strong knowledge of Microsoft Office, Google Workspace Additional Information REQUIREMENTS: English language written/spoken proficiency required 8pm - 5am night shift required Reports onsite to Hyderabad location 5 days per week Show more Show less