Collections Product Manager

About Collekto

Collekto is a high-growth SaaS company specializing in retail debt collections. Our platform

enables lenders to intelligently manage collections strategy, optimize agency/agent

performance, and engage borrowers across channels and products. We’re working with

India’s leading NBFCs, Banks, and Fintechs to modernize collections from a legacy-heavy

cost center to a data-driven, borrower-centric function.

Role Overview

We are hiring a Collections Product Manager who can blend domain knowledge, product

thinking, and business analysis. The ideal candidate will have hands-on experience

in collections strategy or collections product roles at a Bank/NBFC, with strong exposure to

how technology and operations intersect in retail collections.

In this role, you will not only own the product roadmap but also drive client

conversations, gather and analyze requirements, and prepare BRDs/FSDs to translate

business needs into detailed product specifications.

Key Responsibilities

Product Ownership

• Own the roadmap for collections modules.

• Drive development and releases in partnership with design, tech, and analytics

teams.

Client Engagement & Business Analysis

• Act as the primary product interface for clients — gather requirements, validate use

cases, and align solutions to business goals.

• Conduct product discovery sessions, working closely with client strategy, operations,

and risk teams.

• Prepare BRDs (Business Requirement Documents) and FSDs (Functional

Specification Documents) for internal and external alignment.

Private & Confidential 2

• Ensure that platform customizations and configurations are well-documented and

traceable.

Collections Domain Expertise

• Apply in-depth knowledge of:

o Retail lending products (e.g. personal loans, home loans,gold, consumer

durables, two-wheeler, etc.)

o Collections buckets (soft/hard), settlements, restructures, write-offs

o Performance benchmarking and borrower segmentation strategies

• Guide the team with practical insights into on-ground collection challenges and

processes.

Execution & Continuous Improvement

• Translate business requirements into sprint-ready user stories and acceptance

criteria.

• Own the QA sign-off from a business logic perspective.

• Track adoption, usage metrics, and customer feedback to continuously enhance the

product.

Required Experience & Skills

• 7–8 years of experience in:

o Collections strategy or operations at a lending institution (Bank/NBFC) or

o Product/BA roles in a collections or lending tech company.

• Prior experience interfacing with clients, gathering requirements, and

preparing BRDs/FSDs.

• Strong knowledge of the collections lifecycle, including allocation logic, agency

management, and resolution tactics.

• Ability to work cross-functionally across tech, data, operations, and client teams.

• Excellent documentation and communication skills — verbal, written, and

presentation.

• Comfortable with tools like Excel, SQL (basic), JIRA, Figma/Miro, or equivalent.

Preferred (Good to Have)

• Experience in SaaS product companies catering to BFSI clients.

• Exposure to rules engines, automated workflows, or performance dashboards.

• Understanding of compliance and audit workflows in collections.