Cluster Manager

A Zepto Cluster Manager oversees daily operations for multiple dark stores, focusing on maximizing efficiency, sales, and customer satisfaction by leading store/hub managers, managing inventory/stock (inbound/outbound), ensuring compliance, optimizing logistics (first/last mile), and driving performance through SOPs, data analysis, and team training. Key responsibilities include achieving targets, implementing strategies for growth, maintaining cost efficiency, and fostering a performance-driven, customer-centric culture.  Key Responsibilities Operational Oversight: Manage day-to-day activities across several dark stores/hubs, ensuring smooth order fulfillment and consistent standards. Inventory & Stock Management: Oversee stock accuracy, demand forecasting, inbound/outbound movement, and cycle counts to prevent stockouts. Team Leadership: Recruit, train, coach, and motivate store/hub managers and staff, fostering high performance and a strong culture. Performance Metrics: Monitor KPIs (speed, reliability, cost, customer experience) and use data to drive deep dives, root cause analysis, and continuous improvement. Logistics Efficiency: Ensure efficiency in first-mile, middle-mile, and last-mile operations. Strategy & Growth: Implement sales strategies, drive new product rollouts, and identify opportunities for business expansion. Process Improvement: Develop and implement Standard Operating Procedures (SOPs) and use lean practices (Kaizen) for productivity.  Key Skills & Focus Areas Data-driven decision making & problem-solving. Owner's mindset & entrepreneurial spirit. Cross-functional collaboration. Strong understanding of supply chain, inventory, and warehouse management.  Typical Experience Managing multiple retail locations or dark stores. Experience with inventory, warehouse, and logistics. Background in quick commerce, e-commerce, or retail operations.